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Best Western Plus Waterville Grand Hotel

375 Main St, Waterville, ME 04901-4924
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (50)
Room & Suite (42)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#3 of 6 hotels in Waterville
GreenLeaders Bronze level
Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Hair dryer
Room service
Bottled water
Wake-up service / alarm clock
On-demand films
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
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Good to know
Languages Spoken
Hotel links
Special Offer:$25 Gift Card Promotion


Full view
39Car recommended
Grade: 39 out of 100
15Restaurantswithin 1 km
0Attractionswithin 1 km
518Reviews3Q+A71Room tips
Traveller rating
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Popular mentions
Experience779661 wrote a review Apr. 6
1 contribution
This hotel looks fine at the entrance-it all ends there. Smoking (of all types) occur in the rooms and huddles of people are constantly standing in front of the rear entrances smoking. We found drug paraphernalia in our room and asked to check out after that. I think some people are living at this hotel as families were constantly in the halls with their pajamas on and hollering and swearing at their kids. Kids were in the parking lot riding their bikes and there was the most dog poop on the back “lawn” that I have ever seen in one place. This hotel is disgusting.
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Date of stay: April 2021Trip type: Travelled with family
iaseng2020 wrote a review Oct. 2020
2 contributions
Hotel's Favourite
Very spacious room and great breakfast, very friendly staff and great amenities like the gym and 🏊‍♂️. Bar and restaurant is amazing specially on Thursday of hot wings and beer 🍺, Make sure you get early!!!!
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Review collected in partnership with this hotel
Date of stay: May 2020Trip type: Travelled on business
Response from Cassie Julia, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel
Responded Dec. 4, 2020
Thank you so much! We appreciate the kind words, and will pass along to our staff :) PS We love wing night, too! So glad you enjoyed!
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James Cataldo wrote a review Apr. 6
Medway, Massachusetts2 contributions
I would like to say thank you to everybody at the best Western grand Hotel Waterville Maine they service you with a smile their corona safe the hospitality is awesome the meals they cook for you if you have breakfast in the morning it is free and it is a cook breakfast the way you like swimming pool is clean plenty of parking what is it just a beautiful place to come to I would not go anywhere else but to the best western I would like to say thank you to everybody that is employed and does work here and I would like to especially say thank you to everybody in the kitchen I would like to say thank you to Steve the maître d’ who checked me in at 2o’clock in the morningI would like to say thank you to all the women especially management they are the bomb thank you very much sincerely yours James Cataldo QCD this is my room showed you how clean it is the bed is a little messy because I just got up going to take a shower and I am about to leave and I will return on Thursday
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Date of stay: April 2021Trip type: Travelled on business
beenthere062017 wrote a review Mar. 2021
Jersey City, New Jersey15 contributions13 helpful votes
I see these reviews of this Hotel, and I wonder if I stayed in the same Hotel? The Staff were very friendly, but the place is not a 3 star hotel. Not by a long shot. Considering a new Hampton Inn is a 2.5 Star. I stayed on Friday night with my Wife. There were crowds of kids, smoking in the entrances, there was the smell of weed throughout the hallways, with shady characters yelling in the hallways, of course, no masks. Broken exit sign hanging, with trash piled outside of the doors of rooms, the exit glass doors were filthy, with finger prints, and apparently haven't been cleaned in awhile. ( My Wife had Pandemic ebee jeebys), as we pushed them open with our covered arms. The room was like that of an older Hotel, the bed was hard like a rock, with small pillows. The comforter on the bed had coffee stains, and looked like it had not been washed... and you can smell the Cigarette smoke. This seems to be where the locals comes to party. I remember those days in my youth, but I don't want to relive them in my 60's. It rained very hard, that night and there were deep puddles you had to walk around to get to your car. The parking lot needs to be repaved. We decided not to stay for breakfast, just grabbed a coffee for the road, but the Pub did look nice, with friendly staff. Unfortunately, will not be staying here again. The pictures are very deceptive. Unless you enjoy People yelling, running up and down the hall half the night, the smell of weed permeating the halls, I would look everywhere.
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Date of stay: March 2021Trip type: Travelled as a couple
Tracy wrote a review Mar. 2021
2 contributions
1. One of the first rooms we were given smelled so badly like smoke it was making my children sick. The only reason we were able to change rooms was because there was a substantial leak coming down from the bathing ceiling. Smoking is not allowed in any Maine establishments. You should really try to enforce this. up and down your halls all you can smell is cigarette and marjuana smoke. Again, it was making some of the children very sick. 2. Once allowed in the pool( after a 5 hour wait) the children were quick to get out because there was a strange man with his DOG in the gym area watching them. It was making them feel very uncomfortable, so they got out. 3. I did see that your hotel was a pet friendly hotel, but you need to have some boundaries when going to your lounge area. There were dogs being walked in the hallway that were extremely aggressive. What if they got loose? What if a child went towards them? What if the owner let go of them? You could also hear them barking form a better part of the evening. 4. I came to find out that there are many homeless people staying at your hotel. While I understand that people need a place to stay, and you need to stay in business I think you need to find a way to let your guests know your hotel is used as an overflow or what the case may be. The people that you have wandering up and down your hotel was very unsettling. Going out to my car there were a couple of people with again very aggressive dogs by your dumpster acting in a very suspicious manner. This does not make anyone feel very safe.
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Date of stay: March 2021Trip type: Travelled with family
US$96 - US$196 (Based on Average Rates for a Standard Room)
holiday inn waterville, waterville holiday inn
Waterville Grand Hotel
United StatesMaineWaterville
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Frequently Asked Questions about Best Western Plus Waterville Grand Hotel
What are some of the property amenities at Best Western Plus Waterville Grand Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Waterville Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Waterville Grand Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Best Western Plus Waterville Grand Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Waterville Grand Hotel?
Conveniently located restaurants include Governor's Restaurant & Bakery, Ming Lee Chinese Restaurant, and Ruby Tuesday.
Are there opportunities to exercise at Best Western Plus Waterville Grand Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Waterville Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Waterville Grand Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Waterville Grand Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Best Western Plus Waterville Grand Hotel?
Many travellers enjoy visiting Winslow Homer's Studio (4.7 km).
Is Best Western Plus Waterville Grand Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.