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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewswhole foodsthe club loungewaterside restaurantwalking pathview of the lakeparking garagehotel barcolumbia town centerclose proximityfront desk staffmerriweather post pavilionexcellent customer servicemalltyronebellmanterrybebe
I can not say enough good things about the Bellman "Tyrone", he is extremely helpful and knowledgeable regarding the surrounding area. From great restaurants and things to occupy your time while staying at the Shearton. He is very friendly and personable.
Tyrone also doubles as...More
Thank D M
Response from William S, General Manager at Sheraton Columbia Town Center HotelResponded 24 February 2016
Thank you for taking the time to post your comment on Trip Advisor. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to write. I have passed along your kind words to Tyrone. He is an outstanding associate. However...More
This hotel staff is great. The bartenders Terry and Noel take great care of you. Very personable and attentive. The hotel is convenient for restaurants and shopping. The front desk treats you like family. I always enjoy the hospitality when I visit Columbia.More
Thank Troy_9
Response from William S, General Manager at Sheraton Columbia Town Center HotelResponded 24 February 2016
Dear Troy_9,
I am very proud of our staff. I have passed along your kind words of praise to Terry, Noel and the Front Desk Staff. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to write.
We accommodate...More
Awful. Don't stay at the lodge unless you dont care about mice that had eaten the sugar packets by the coffe machine. They changed us to the hotel tower but were already disgusted. Stayed there because of an emergeny repair at home after coming back...More
Thank Jorge M
Response from William S, General Manager at Sheraton Columbia Town Center HotelResponded 20 February 2016
Dear Jorge M,
I’m concerned about the issues you conveyed on your Trip Advisor post. I see on your review that you stayed at the Hotel in August 2015. Please call me at 410-423-8912 or email me at bill.stock@sheratoncolumbia.com. Unfortunately I do not have access...More
This hotel is situated very close to Columbia Central Mall but away from the madding crowd. The hotel sits adjacent to a lake which is fed by the Little Patuxtent river. There's plenty of space to jog or just explore the river bank. There is...More
Thank TonyHammond
Response from William S, General Manager at Sheraton Columbia Town Center HotelResponded 21 February 2016
Dear Mr. Hammond,
It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to post your comments on Trip Advisor. On behalf of our hotel staff, I wanted to let you know how delighted we were to receive your kind...More
I was trying to make it back home to VA when the weather took a sudden change. I know that Columbia is a nice area so I got off on Route 32 and kept driving until I finally saw a hotel sign. I arrived shortly...More
Thank solochickNOVA
Response from William S, General Manager at Sheraton Columbia Town Center HotelResponded 21 February 2016
Dear solochickNOVA ,
It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to post your comments on Trip Advisor. The Snow Storm weekend was challenging for everyone. I’m sure we crossed paths at some point during the weekend. On...More