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Extended Stay America - Washington, D.C. - Gaithersburg - South

74 reviews
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Traveller (11)
Room & Suite (4)
Dining (1)
Overview
  • Excellent25%
  • Very good21%
  • Average10%
  • Poor14%
  • Terrible30%
20 Jan 2017
“Average hotel. Thin walls”
20 Nov 2017
“Disgusting and horrendous”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
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Offers from Extended Stay America - Washington, D.C. - Gaithersburg - South
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (74)Write a Review
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Reviewed 20 November 2017

We were greeted kindly at the front desk and I was informed that the free breakfast would only be grab and go. Then, we went up to our room a bit bummed about it, only to find that the kitchen resembled that of Rocky's in...More

Review collected in partnership with Extended Stay
Thank jcarolineo
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 21 November 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

Reviewed 30 October 2017 via mobile

I stayed there this past Friday, October 27th 2017. I was up on the third floor by the elevator. When I first came in I spoke to the assistant General manager oh, and he was very sweet and very understanding of my situation. I had...More

Thank Kristen D
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 31 October 2017

Kristen, thanks for being our guest. We are glad to read you were impressed by our excellent service which made your stay a hassle-free and comfortable one. Your compliments will be shared with our team, especially James for the good job done. Reviews such as...More

Reviewed 11 October 2017

The hotel smells awful. The walls and ceilings are paper thin. Our room smelled like rotten broccoli. No bedding for the pull out bed unless requested. No pillows even after a request. "Breakfast" is a joke.More

Review collected in partnership with Extended Stay
Thank christinav238
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 13 October 2017

Thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More

Reviewed 8 October 2017

If you are happy with a clean and quiet room, in a hotel with a friendly staff, but not a full service hotel, this is the place for you. The price for the Washington, D.C. area is most reasonable. The coffee is good in the...More

Review collected in partnership with Extended Stay
Thank michaeljO7181HK
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 9 October 2017

Michael, thank you for posting your kind review of Extended Stay America. We are glad to read that you liked our welcoming associates, affordable rates and your peaceful room. It was a pleasure having you as our guest, and we hope to see you again...More

Reviewed 8 August 2017

Staff is very unfriendly and incompetent. Rooms are disgusting. You can smell weed when walking through the hallway. Not in a safe area. Staff does not care about their customers. I had to clean the room for over 3 hours and then they ended up...More

Review collected in partnership with Extended Stay
Thank H5914FUamberb
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - SouthResponded 9 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$82 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$82 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (4)
Dining (1)
Hotel & Grounds (12)
Questions & Answers
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Room Tips
"Maybe would not be so loud on the top floor as you would have nobody walking on floor above you."
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"Seriously, don't go."
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"go somewhere else"
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"Half top floor is smoking but smoke is all throughout the top floor"
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