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Extended Stay America - Washington, D.C. - Germantown - Town Center

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Traveller (12)
Room & Suite (11)
Overview
  • Excellent37%
  • Very good13%
  • Average9%
  • Poor18%
  • Terrible23%
Travellers talk about
“grab and go”(3 reviews)
“bad reviews”(3 reviews)
“quick trip”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Washington, D.C. - Germantown - Town Center
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Offers from Extended Stay America - Washington, D.C. - Germantown - Town Center
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Reviews (122)
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43
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29
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1 - 5 of 121 reviews
Reviewed 4 weeks ago via mobile

I should have read reviews first. My mistake. Expect dog poops. Strange man tried to open multiple rooms at night. Cops called for non paying guests. Fights. Took forever to check in even when there were only three customers. Probably get written response for this...More

Thank applelove87
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded 3 weeks ago

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We...More

Hotel's Favourite
Reviewed October 19, 2017 via mobile

Great service and great stay , friendly staff. The location is close to fast food movie theater shopping and grocery store. All about a block from hotel. We use extended stay a lot for business and this one was exceptional clean compared to others. Would...More

1  Thank David A
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded October 20, 2017

David, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Your recommendation is truly appreciated, and we look forward to welcoming...More

Reviewed May 4, 2018

Looks like a newer hotel from the street. Lobby is nice, clean and front desk clerk was very nice. Person checking in ahead of me came back because when he opened the door to his room, there was someone sleeping in the bed. Kind of...More

Thank Mrs D
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded May 5, 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed April 19, 2018 via mobile

Omg there were bugs in my room . The room had bad smell. All the rooms were book. They gave mw a smoking that smell so bad . My kids were coughing all night. We had lwave the day . It was so bad. My...More

Thank njoon1991
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded April 20, 2018

Thank you for sharing your review. We apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, but unfortunately, we missed something during this process. We are working...More

Reviewed April 10, 2018 via mobile

The tubs in the bathroom have chipped paint ,they have roaches, they have people who constantly seem like they're being put out of their hotel rooms for non payments so the cops are being called all the time, a lot of drug addicts seem to...More

Thank Kiss K
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Germantown - Town CenterResponded April 13, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Microwave
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (11)
Questions & Answers
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Room Tips
"The best rooms are at a different hotel"
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"It looks like a motel but better"
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"You get what you pay for"
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"There are 3 building but the first building is closest to laundry room and office"
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