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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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138 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Showing 134: English reviews
Hamilton Square, New Jersey
Reviewed 16 February 2015

This is a fairly new hotel, so the rooms are updated, and the facilities are clean and bright. Staff is helpful and friendly. Complimentary breakfast is enough to give you a good start each day, with a nice variety. We appreciated the coffee always available in the lobby. Location is very good, near restaurants and shopping, and the Germantown sports...

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Helpful?
Thank Annie0407
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, we are happy to hear you enjoyed your stay with us; had a chance to experience our delicious breakfast and 24 hour coffee service. I know having a late check out makes a big difference when you have a late flight or a game. I look forward to serving you whenever your travels bring you back to the...

Reviewed 27 January 2015

I went to the hotel for a marriage conference. I was staying over night and needed access to the free wifi. I was having a problem connecting and I contacted the front desk. I was told, " we have no other guest complaining about wifi so there is nothing we can do. Try refreshing your browser". Other than that issue...

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Helpful?
1Thank Ohaske
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you for your feedback, I apologize for the response you received about the internet. It is always our intent to take care of our guests and make sure your stay is exceptional. Once again, thank you for staying with us and we look forward to your next visit. Yolanda Gainey, GM

Bridgetown, Barbados
Reviewed 18 January 2015

The front office staff was very pleasant and helpful. The hotel is clean in all the public areas. The shuttle service is efficient although at times there was an issue with the five mile radius rule. When one speaks of a radius, one is speaking in terms of a straight line. Once this is understood there should be no problems....

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Helpful?
Thank SocialAB
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for staying with us; we appreciate the feedback it is very helpful when serving our guests. We want every stay to be a memorable one and look forward to your next visit. Yolanda Gainey, GM

Reviewed 7 January 2015 via mobile

My girlfriend and I came here to kinda get away from the city (DC) to celebrate my birthday. It was very close to various restaurants, movies, anything you wanted to do and it was right off of Rt 270 : ) would def recommend to a friend and/ or come back to stay again. The room was gorgeous, very clean,...

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1Thank dreadhead_beauty85
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

I'm happy to hear you had a wonderful Birthday and enjoyed the Hotel - Thank you for staying with us. We look forward to your next stay - Yolanda Gainey, GM.

Reviewed 5 January 2015 via mobile

My partner and I stayed here while visiting family. The room was clean except the first day there was a bar of soap left in the shower from the previous guest that the housekeeper must have missed. The shower was spacious. The toilet flush was a bit loud. The heater was a bit loud. But the hotel in general seemed...

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1Thank Midnightrose44
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for taking the time to share your comments with us; we really appreciate feedback from our guests. We always look forward to your next stay away from home spent with family. I apologize the heating unit and toilet was loud also, the soap left in the shower. It is always our goal to make sure every guest have...

Reviewed 30 December 2014

We were staying outside DC as we were visiting friends. It was easily accessible and relatively close to go into DC (about 30 mins). The staff were accommodating to our requests. The rooms were a good size and well appointed. While there was a laundry facility, there was no washing powder while we were there.

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Thank dxbjamn
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for taking the time to let us know about your stay, we really appreciate our guests feedback it's nice to see you enjoyed your stay. I apologize we did not have detergent in the guest laundry vending during your stay. If in the area again we will welcome to your home away from home, hope to see you...

Sharpsville, Pennsylvania, United States
Reviewed 12 December 2014

Great location, service, and experience. Nice big showers, good internet, breakfast was well stocked, and temperature was good. Also very nice group of people working there, they really know how to hire the best.

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Thank Stephan C
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, we really appreciate your feedback; it's our pleasure to serve our guests. We look forward to your next visit. Yolanda Gainey, GM

Bear, Delaware
Reviewed 7 December 2014

We stayed here while in town helping our daughter with a home renovation project. Overall we were very happy with our 2 night stay. The Good: A comfortable well lit room. Refrigerator and microwave available. Free wif-Fi. Ample breakfast with something for everyone from yogurt, cereal, oatmeal and fresh fruit to eggs, breakfast meats, breads and pastries and pancakes. Quiet...

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Helpful?
Thank BearTraveler69
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for taking the time to write about your stay with us; we welcome our guest’s feedback. I apologize the bathroom had a noisy fan, no tub in the bathroom and when requested we did not replenish terry linen the first time. This is not our normal practice of how we take care of our guests; we always want...

New York City, New York
Reviewed 5 November 2014

We were surprised this hotel is a Holiday Inn Express because it offers a lot more that most Holiday inn Express hotels we have stayed at before. There is plenty of free parking, but getting into the hotel from the highway can be a bit of a challenge when there is traffic. Check in was very nice, and the front...

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1Thank BoysInNY
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you, for staying with us; we really appreciate your feedback and welcome you back in the future. Yolanda Gainey, GM

Bangkok, Thailand
Reviewed 1 November 2014

Noise: Very noisy fridge and heater unit. The hotel fixed the fridge upon request, but the heater is just loud because of the model type. We did not request anything about the heater just be aware. Security: Security latch on the door was broken and busted off the hinge (see photo). Asked for it to be fixed in the morning....

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Helpful?
Thank Jim H
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Please accept my sincerest apology for the security lock being broken and busted off the hinge upon your check in also, a team member came to fix the security lock and your family was asleep, and we never returned to repair. The Breakfast menu is rotated daily and I apologize we do not serve bacon every day. Our breakfast items...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Ln, Germantown, MD 20876-4063
Region: United States > Maryland > Germantown
Price Range: $130 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and other travellers.
2 questions
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Cape Coral, Florida
10 months ago
Gaithersburg, Maryland
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only the queen/queen rooms have a bathtub; king rooms have showers.”
cmdevlin64, 24 Dec 2016 | Read review
“Rooms on 6th floor were very quiet”
michaelriley2016, 16 Dec 2016 | Read review
“There is poolside if you like”
TripleLindy, 25 Jul 2016 | Read review
“Third floor or higher”
hehewewehoho, 17 May 2016 | Read review
“The suite with separate bedroom was great to keep some distance from the kids...”
SLUdog99, 10 Mar 2016 | Read review
5 of 5