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Comfort Suites

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186 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Woodbridge, Virginia
Reviewed 4 September 2016

Stayed Friday night of Labor Day weekend. Nice hotel on the outskirts of town with not much nearby (large cornfield abuts the parking lot) and can only access the hotel from the eastbound direction of the divided road. Some recent renovations visible but also some evidence of older structure Generally a very clean spacious room (a couple small stains on...

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Helpful?
Thank Robert R
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review of the Comfort Suites. We are delighted that you found your room to be very clean and spacious. We apologize for the noisey A/C unit and bath fan. I will have maintenance correct these issues immediately. We're pleased that you were able to enjoy our deluxe continental breakfast. We are...

Toronto, Canada
Reviewed 26 August 2016 via mobile

Pretty good place to stay if you get a good price which we did. Overall clean although some areas can be improved. Breakfast was decent. Don't expect it to be great like some people have said because it's really not, it's pretty outdated, but it's fair. No issues really.

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Helpful?
Thank MisterRoadTrip
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review of the Comfort Suites. We are glad that you didn't have any issues, but we would like to hear your thoughts on where we can improve. We love guest feedback, and are always looking for opportunities to make the customers' experience better. We know we have a long way to...

Castle Rock, Colorado
Reviewed 23 August 2016

There is no working locks on back door entrance. No security at night. Hotel has an extremely loud vent system. Compared to standing under a jet engine. Asked to change rooms, front desk said they are all noisy. BUT, they allow smokers to stand at the back door and smoke, while standing there holding the door open. Smoke drifts into...

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Helpful?
Thank mas4467
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

I am very sorry to hear that your experience was far from perfect. I will have maintenance address the issue with the bath fan immediately. I will also look into the problem with the door lock. All doors in the hotel (with the exception of the front door) are programmed to only open with a valid guestroom key. If there...

Charleston, West Virginia
Reviewed 19 August 2016

We stayed here in July 2016 for an overnight as we were passing through the area. The pros of our stay: The room was a great surprise - very large with a couch, coffee table, two large and very, very comfortable beds with plenty of great pillows, a nice-sized and modern bathroom with lots of towels and good amenities, TV,...

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Helpful?
Thank FlashandWW
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for your review of the Comfort Suites of Hagerstown. We are happy to hear that you were pleasantly surprised with the size and comfort of your room. We are sorry about the problems you encountered with your reservation. It is true that we have designated pet-friendly rooms, and do not allow pets in all rooms. We regret that...

Toronto, Canada
Reviewed 10 August 2016

Nothing more. Late check-in and the parking was filled up except for a spot along the driveway next to a cornfield. No smoking signs prominent, yet the lobby smelled of cigarettes. Asked to be switched from first room that was next to the ice machine, which was extremely loud and could be clearly heard inside the room. Also could have...

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Helpful?
Thank CJonton
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Please accept our apologies for a less than perfect stay.I will have maintenance address the issues with the bath fan and carpets. We are definitely a non-smoking property, and it sounds like someone must have been smoking outside the entrance, and it filtered in when the doors opened. This has been an on-going problem, and we are working to find...

Reviewed 30 July 2016 via mobile

Hands down a bad stay! Sticky stuff on rugs, pull out bed completely broken, no sheets when asked, no towels available when asked. Jacuzzi broken, cold indoor pool, no towels there, treadmill broken, no detergent for laundry, heater smelled of burnt hair and had ti be turned off. Vending machines are empty or out of order. Breakfast was raw, out...

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Helpful?
Thank Bo2134
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

We are very sorry to hear that your stay with us was far from acceptable. There is no excuse for sticky carpets, or a lack of towels and linens. The hot tub was permanently removed several years ago so there is not one available at this location. Laundry detergent can be purchased at the front desk if the dispenser is...

Brockville, Canada
Reviewed 27 July 2016

We've stayed here numerous times and it always adheres to quality standards. Rooms are clean, spacious, staff are friendly, great breakfast, very quiet and in a nice area. Located close to many restaurants and a shirt drive to the shopping outlets. This is always our go to midway destination stop. We love that the rooms have queen size beds instead...

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Helpful?
Thank Ron K
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

We are so glad you enjoyed your stay!! We have the largest rooms in town and we believe our guests deserve a nice large bed to get a good night's sleep. We are glad we are your midway destination and can't wait for your next visit :)

College Place, Washington
Reviewed 23 July 2016

We were in Hagerstown for a family event and had two rooms reserved. The rooms themselves were nice and very clean. The air was on and was quite chilly which is what we wanted, so that was good. We were on the third floor right beside the ice machine, so when things were a little quiet, I could hear people...

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Helpful?
Thank Traveler4159
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

I want to apologize about the smoke alarm situation. This situation was not handled correctly and I have immediately spoken to the staff about how to properly take care of these situations. If you need anything, please do not hesitate to contact us.

Winston Salem, North Carolina
Reviewed 20 July 2016 via mobile

Only one night here, but the bed was comfy, the comforter fluffy and the pillows were acceptable. All things I greatly care about! The room was fine. Spacious enough. As was the bathroom. The fan in the bathroom was a bit noisy, as was the air conditioner. It also got very cold in the middle of the night so we...

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Helpful?
Thank glynisj2014
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

Regarding the fan and AC noise, we have alerted maintenance to look into. We are glad you enjoyed our all-suite rooms. We have the largest rooms in the town so our guests can get splenty of room for a good nights sleep. Please come visit us again if you are ever in the area.

Oneida, New York
Reviewed 19 July 2016 via mobile

We stopped here on our way driving north. We got a basement room. The air was not on when we arrived in our room so it took most of the night to cool the room down. Room was clean and comfortable. Had a weird smell. Breakfast was not great. We've had better at hotels of this caliber. I wouldn't vacation...

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Helpful?
Thank apr68
ComfortSuitesTeam1, Manager at Comfort Suites, responded to this review

I apologize about the air not being on. We intentionally do not turn on the A/C in advance because some guests have different preferences on the temperature level. Normally our rooms cool within minutes. I have notified our maintenance team to look into this as well as the smell. Please come visit us again so we can get another chance...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 

Additional Information about Comfort Suites

Address: 1801 Dual Hwy, Hagerstown, MD 21740
Region: United States > Maryland > Hagerstown
Price Range: $83 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Hotel Style:
#5 Romantic Hotel in Hagerstown
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the lowest floor have their own exit door - but you cannot re-enter via this door (unless you prop it open with some object)”
 of 5 bubbles CTsnowbird, 2 Nov 2016 | Read review
“Just go somewhere else!!!!!!!!!!!!!!!!!”
  • Blowout left by previous tenant
  • Zoomed in
 of 5 bubbles jgumms, 9 Oct 2016 | Read review
“Avoid rooms near ice-maker or elevator.”
 of 5 bubbles bit57, 1 Oct 2016 | Read review
“Stay away from first floor back door. Or find another hotel that is smoke free and has working locks”
 of 5 bubbles mas4467, 23 Aug 2016 | Read review
“Be sure to remember to ask for Pet-Friendly Room if needed”
 of 5 bubbles FlashandWW, 19 Aug 2016 | Read review
5 of 5