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We have stayed at this location before and enjoy it so much, we keep going back. It is convenient to shopping, entertainment. It is quiet enough for us to get serious sleep while we travel. AND, Toji Mahdere and Naroltama were instrumental in making our...More
We got stuck at BWI on our way home from Atlanta due to terrible wind and rain at home. The airlines gave us a coupon for a preferred hotel with a discounted rate. The place was amazing, I had never heard of this chain but...More
1 Thank hazjay
Response from TeamConcord, General Manager at Aloft Arundel MillsResponded 31 October 2017
We're sorry to read of your unpleasant travel experience due to cancelled flights at the airport. However, we're glad we were able to provide you with accommodations. We were pleased to read that we were able to turn your difficult experience into a...More
It's inevitable that we all make mistakes even hotels.
I had an impromptu night over at Aloft and had forgotten my bank card at home. Mistake 1 me. But no worried there was a bank within 3 miles of my hotel. I figured I'd take...More
Thank Theodore H
Response from TeamConcord, Manager at Aloft Arundel MillsResponded 1 week ago
Dear Theodore H.,
Thank you for sharing your gracious comments about the outstanding service you received from Ava. She has a great passion for providing outstanding hospitality, so we are pleased to share your wonderful comments with her. Thanks for being our guest. We look...More
This was my 1st time at an Aloft. I really liked this property! The staff was extremely nice, great bar area, and pool table in the lobby. The room was set up nicely with the TV mounted directly in front of the king size bed....More
Absolutely one of the worst. Took almost 2 months to talk to the GM about an issue that could've been solved in about 5 minutes! Finally had to drive all the way from VA and ended up speaking ( in person) to another manager in...More
Response from TeamConcord, Manager at Aloft Arundel MillsResponded 2 weeks ago
Dear bam10812, we’re sorry for all the frustrations you have experienced and that your concerns have not been resolved to your satisfaction as of today. Thank you for letting us know and please give us an opportunity to earn your trust back in our hotel,...More