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The Hotel at Arundel Preserve

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Traveller (201)
Room & Suite (90)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Rooms
Jul. 2Jul. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (755)
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549
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1 - 5 of 751 reviews
Reviewed 3 days ago

This hotel comes closest to providing the feeling of a luxury hotel that you'll find outside of Baltimore/DC, so if you can snag a room for a rate comparable to others in the area, I highly recommend it. The staff were exceptionally friendly and helpful,...More

Thank Oinkbottom
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded yesterday

Good afternoon, Thank you for the wonderful review. Our main focus at Arundel is to provide excellent customer service and to make sure we provide a product that makes our guest feel comfortable. Again, thank you for staying with us and we look forward to...More

Hotel's Favourite
Reviewed February 20, 2018

It’s easy to become jaded as one travels around the USA staying in good, but unremarkable chain hotels in cookie-cutter style. So after the HAP’s approx. 10 minute shuttle ride from BWI airport, it was a pleasant surprise to enter this hotel and immediately get...More

2  Thank ekimbry
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded February 22, 2018

Good afternoon, I LOVE your review! Thank you for taking time let us know about your stay at Hotel Arundel. We pride ourselves in delivering a quality product as well as excellent guest service. I'm so glad you enjoyed your stay with us from start...More

Reviewed 1 week ago

Anniversary getaway for my wife and I to celebrate our thirteen year wedding anniversary. Seventh floor was THE best. Very clean and close to many different attractions. I would definitely recommend to all.More

Review collected in partnership with this hotel
Thank David D
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 1 week ago

First, let me start off by saying Happy Anniversary! Thirteen years is a very long time and I wish you many more happy years to come. Thank you for choosing our hotel to celebrate your special day. I look forward you having you stay with...More

Reviewed 1 week ago

I have been a week at the Hotel at Arundel Preserve. the name is a bit deceiving, as I imagined it was somewhere out in the country, but the hotel itself is very welcoming and well designed. Close to an outlet mall and they will...More

1  Thank Ecoteri
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 1 week ago

Good afternoon, WOW, what a wonderful review! Thank you for being with us for a week and allowing us to make the Hotel your home away from home. I'm so glad the room accommodations as well as the conference were to your to your liking....More

Reviewed 2 weeks ago via mobile

This property is very nice. I was in a business trip to Baltimore and this is the perfect property. It’s a short drive from the airport and a few minutes drive from Dow town Baltimore. The rooms are modern, clean, and plenty of space. The...More

1  Thank tboz1976
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 2 weeks ago

Good morning, Thank you for taking time to review our hotel. I'm glad you enjoyed your stay with us and the hotel was to your standards. I look forward to your next stay with us if you travel back to the area. Have a wonderful...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$150 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Hanover
#1 Business Hotel in Hanover
#1 Romantic Hotel in Hanover
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$150 - US$246 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Hanover
#1 Business Hotel in Hanover
#1 Romantic Hotel in Hanover
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (201)
Room & Suite (90)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (21)
Questions & Answers
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876rogerv
I happened to have the opportunity to return to this hotel this past weekend for a family occasion in the area. I thought it would be a great opportunity to give the hotel another try. My wife and I love the location and generally love this hotel. It's modern, convenient and well positioned in the area. The amenities and room appointments are nice but certainly not "five star". On a scale of one to five I may have been a little to critical to rate it a 3 and would say a solid 4 is fair. That said, my rating of the staff and service remains at a 2. There is no emphasis on assuring that the customer has the very best experience. For this quality of a hotel, front desk staff should be asking the question "Is there anything else I can do to make your stay better?" I arrived at the hotel in the early afternoon on Saturday. I had made my reservation on line and upon checking in was simply given my keys to my room. The room turned out to have a view of the roof and parking structure. Now if I had arrived at 11pm I could understand getting one of the worst rooms in the hotel, but early afternoon - really. I came back down to the desk and asked the question "What criteria was used to give me one of the worst rooms?" - it wasn't how much I paid. Front desk clerk couldn't answer but offered to give me a different room. I declined the offense was enough. That said, it is a very nice hotel and located close to family in the area. I expect that we will continue to stay here on occasion and hope that maybe with time service will improve.
March 25, 2018|
AnswerShow all 2 answers
Response from TheHotelArundel | Property representative |
Hello. Thank you for letting us know about your experience at The Hotel. We take all feedback serious and I've spoken to the Front Office Manager about your concerns. We plan on addressing your concerns with the team at... More
0
Votes
Talishia825
July 25, 2017|
AnswerShow all 10 answers
Response from TheHotelArundel | Property representative |
Hello, No they do not, We do offer a premium King room that has a lager tub that you can soak in. Please feel free to call the reservations department and request more information.
0
Votes
Demetrius S
March 5, 2017|
AnswerShow all 3 answers
Response from TheHotelArundel | Property representative |
Good morning, Yes you can reserve the room with whatever card you like and change your payment method at check in. Please make sure to let the agent know upon check in. April Callahan General Manager
0
Votes
Room Tips
"The decor and design was fresh and modern - quite unlike most national hotels. The only thing lacking in our..."
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"Stay above 3rd floor."
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"Clean, comfortable, and great value for the money I will stay here every time I visit my dad there in MD."
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"The best view is of the water fountain. Corner rooms appear to be larger than regular room."
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