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Holiday Inn Columbia East - Jessup

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Holiday Inn Columbia East - Jessup
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168 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Yorktown, Virginia
Reviewed 2 weeks ago

I stay at the hotel every time I come to Columbia to see family. We stayed for Thanksgiving and New Years 2016. It has recently become a hotel that is not up to the Holiday Inn standard. The kitchen staff for breakfast is a complete joke and they are not helpful at all. That is irritating but nothing we cannot...

2Thank naugirl1971
BALCJ-GM, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear naugirl1971, I first want to apologize for your experience at our hotel on your recent stay. We failed to meet your expectation of standards and we are addressing the issues that you have experienced. We are a smoke free property and no one should be smoking in our facility. I am addressing our training in the restaurant and hope...

Kennesaw, Georgia
Reviewed 4 weeks ago

This is a large, clean property with a freindly staff. Unfortunatley, The wifi is a joke and the restaurant/bar is woefully understaffed. I was scheduled to stay for 11 days and could not take it anymore after 8 as I could not do wotk in my room as the wifi was so bad. One of theri techs helped, but it...

Thank David M
Chicago, Illinois
Reviewed 22 November 2016

Each year when i visit the University of Maryland Baltimore County I stay just up the road at the Holiday Inn Columbia East-Jessup. Is a a very nice facility with an excellent staff who treat you very well. They rooms are very nice and come with a great flat panel. The internet is okay but nothing terrific. I wish they...

Thank Bruce N
Reviewed 12 November 2016 via mobile

I've read complaints about the level of noise dating back to a few years now so it's obviously not something they place a huge priority on. They could seriously invest in some soft closing doors. The way the room doors slam is ridiculous and seems like an easy fix. After getting into bed, something kept scratching my foot. It was...

Thank SimplyTiff
IHGService, Guest Relations Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear SimplyTiff, Thank you for taking the time to post a review of our property during your recent stay. It is truly disheartening to know that the noise and cleanliness issues during your stay were a letdown. I have taken your feedback into serious account and this is shared with our management. We are confident that actions will be taken...

Richmond, Virginia
Reviewed 1 November 2016

As we pulled up and looked at the outside of the hotel, we were leary about our decision. Once we walked inside, the hotel is very nice. Our rooms were nice, clean, and spacious. We also worked out during our stay and went to the outside pool. The front desk is very pleasant and the location is perfect as it...

Thank Trishap720
Reviewed 28 October 2016 via mobile

Have stayed here before always a nice hotel to stay clean bathrooms good beds good TVs and cable lots of parking staff's always been super friendly this time was my first time to get courtesy call to see how my day was very good hotel to stay at will stay again next time I'm in Jessup

Thank James L
Yoe, PA
Reviewed 24 October 2016 via mobile

We stayed here for one night, it was probably the longest checkin ever in the hundreds of stays we've had. Only one front desk clerk had to get the manager to handle a disgruntled guest, which further held up check in. Our room was nice and we were upgraded however it was right outside the stairwell and you could hear...

Thank cuinthemoon
IHGService, Guest Relations Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear cuinthemoon, Thank you for your feedback regarding your stay at Holiday Inn Columbia Jessup. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room. However, we’re sorry we fell below your expectation regarding your check in experience, noise and sound proofing. We will address these...

Prince Frederick, Maryland
Reviewed 22 October 2016 via mobile

Manager Trayvon cancelled our prepaid reservation thru Hotwire and lied about the payment not going through. I arrived at midnight after a 12 hour flight to a rude desk clerk that basically laughed in my face as he turned me away. What they didn't know is according to TripAdvisor I am a senior reviewer now after thousands of views. So...

Thank Hierge
IHGService, Guest Relations Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear Hierge, Thank you for taking the time to tell us about your experience at our hotel and for choosing our property. Our hotel is committed to providing our guests with the highest quality services and facilities and I am sorry for the disappointments that you had with the staff and your reserved room. I would like to check into...

Reviewed 10 October 2016 via mobile

Liked this hotel a lot, staff was very friendly and shuttle drivers were nice. Breakfast buffet was good. One con was no coffee ready in lobby early in the morning 6am hour. Overall we do recommend this place.

Thank Tracy H
Puerto Rico
Reviewed 10 October 2016

Needed a one night stay on our way from Washington to Philapelphia, and this hotel was perfect for that. I got an excellent rate on Hotwire and the hotel was super clean and great rooms. My only issue was the AC, because there is only auto control, so the AC kept turning off the entire night. This is a problem...

Thank Alfonso L

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more   less 

Additional Information about Holiday Inn Columbia East - Jessup

Address: 7900 Washington Blvd, Jessup, MD 20794-9447
Region: United States > Maryland > Jessup
Price Range: $115 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Columbia East - Jessup 3*
Number of rooms: 175
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Also Known As:
Holiday Inn Columbia Hotel Jessup
Columbia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Columbia East - Jessup staff and other travellers.
1 question
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Newark, Delaware
over a year ago

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Questions? Get answers from Holiday Inn Columbia East - Jessup staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a family don't stay here”
 of 5 bubbles naugirl1971, 31 Dec 2016 | Read review
“Don't stay here if you need internet connectivity or plan to use the restaurant or bar”
 of 5 bubbles davidmZ2981WF, 13 Dec 2016 | Read review
“Down the hall away from the elevator in case they are completely full.”
 of 5 bubbles 356brucen, 22 Nov 2016 | Read review
“Don't stay here.”
 of 5 bubbles shanekiag2014, 2 Sep 2016 | Read review
“one elevaor for all floors and the hallways are long. If you need support services suggest closer rooms up to _18”
 of 5 bubbles msedna, 22 Aug 2016 | Read review
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