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Every year from April threw September we come down for a local event and book our room accordingly way in advance. One weekend out of each month pre booked! So why this year, each time they didn’t have us on there reservations and already check...More
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded 3 weeks ago
First of all I do apologize for any inconvenience. Upon investigating we never received the reservation in our system. Your reservation was booked online and for some reason at no fault of the hotel it never connected to the property in question. The hotel never...More
A nice lady checked us in. She was very informative and kind. The hotel is recently renovated and our room was very clean and bright. The location is a short distance from many shops and resturants and we will defiantly come back next time.
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded June 6, 2018
Thank you for taking the time to comment on your stay. We appreciate your feedback. Please do visit us again if you are ever in the area. We would love to have you. Thank you.
During my stay, they were remodeling the building the entire time. Some on the front desk staff was friendly and accommodating while some others were down right nasty. There was also a beeping noise coming from the alarm system that kept me up all night....More
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded September 5, 2018
Thank you for taking the time to comment on your stay. I do apologize for any staff not being friendly and accommodating. I have addressed the issue at hand and are putting our employees through extensive training. I do also apologize for the remodeling since...More
This is an older hotel that they have tried to renovate. The rooms are big, cold and have no character at all. Nothing on the wall and it looks like they tried to reuse some of the older furniture from before the renovation. If you...More
Thank Rusty S
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded July 1, 2018
My apologies on your stay. We are still in the process of renovating and was not finished as yet. We will complete our renovations this year. Please come back and visit us and we know that you will enjoy your stay. Thank you for your...More
Stayed here for 4 nights. Hotel staff was friendly, breakfast was good, rooms were clean. We had an issue with a leaking toilet and they apologized and was fixed and cleaned when we came back. Only down side was there was some kind of family...More
Thank Sarah E
Response from donnat138, Public Relations Manager at Holiday Inn Express La PlataResponded June 16, 2018
Thank you for your comment. We appreciate your feedback and will continue to strive to provide the best service ever. Please do visit us again if you are ever in the area.