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All reviews front desk bwi airport next morning sitting area would stay here again late flight desk staff shower head shuttle driver inner harbor bed was very comfortable stayed one night crab cakes excellent customer service rental car jai lobby
I wanted to recognize the staff at this location for their outstanding customer service. I only stayed in your hotel for one night, but each person I came into contact with was attentive, pleasant, and greeted me with a smile.
The agent that booked my...More
Thank Emily Bowers L
Response from 00gc, General Manager at Holiday Inn BWI AirportResponded 6 days ago
Emily, thank you for the glowing review of the Holiday Inn Baltimore-BWI Airport. We strive daily to please our guests with our amazing service, and your feedback tells us we are meeting those goals. Your compliments will surely be shared with Frank, and we look...More
We travel often- One of the nicest stays we’ve encounter – the staff (Desk, Restaurant, housekeeping) in customer service was pleasing, positive, and unaccommodating at every level; most apparent they take pride in what they do. The room was clean, quiet and extremely comfortable, surroundings...More
Response from 00gc, General Manager at Holiday Inn BWI AirportResponded September 9, 2018
Thank you for your stay at the Holiday Inn Baltimore-BWI Airport and for posting such an awesome review of our hotel and staff. It was a pleasure to read we met all of your expectations! We enjoyed having you and your family as our guest,...More
It was late and pouring rain the night we arrived, but the staff was pleasant and the room was nice. It is less than a 10 minute drive to the BWI airport. We had an early check-out, so did not opt for the breakfast that...More
Thank Susan V
Response from 00gc, General Manager at Holiday Inn BWI AirportResponded October 3, 2018
Susan, thank you for your nice review of Holiday Inn Baltimore-BWI Airport. We are happy to know that our proximity to the airport worked well for you and that you also liked our courteous associates. However, we are sorry you were disappointed to discover breakfast...More
When checking in I experienced top notch customer service and this is attributed to the enthusiasm and professionalism of Sunshine, who is the front desk receptionist. She asked if I was a rewards member and I gave her my club number and after she imputed...More
Response from 00gc, General Manager at Holiday Inn BWI AirportResponded September 26, 2018
We are so happy you chose the Holiday Inn Baltimore-BWI Airport for your recent visit to this area. We will share your wonderful comments about our friendly, helpful staff with the front desk team so they know their efforts are noticed and appreciated by our...More
This place was very nice & convenient to the area and airport. Very nice staff and clean & quiet at night. Alot of restaurants around having many different varieties to whatever food you like. Everything is right around and the city is close by.More
Response from 00gc, General Manager at Holiday Inn BWI AirportResponded August 27, 2018
Lisa, thank you for making the Holiday Inn Baltimore-BWI Airport a part of your travel plans. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel, especially your well-appointed room. Your review means the world to...More
Located just 1.2 miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn BWI Airport hotel is your Baltimore suburban gateway location for getting around the Baltimore and …MoreWashington, DC areas. Business and leisure travelers alike can experience the convenience of our BWI Business District location on the corner of West Nursery and Elkridge Landing Road. We are the closest IHG hotel to the BWI Airport and offer a 24-hour complimentary Airport, Amtrak, Marc and Lite Rail shuttle service. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.