I would recommend this hotel!! Only thing we didn’t like was a guest left his two dogs have run of the hotel which made a few guest a little uneasy. So, maybe hotel staff would have address the owner about dogs that would have been awesome.
We booked the Holiday Inn Express and Suites in West Ocean city for two nights. We were just looking for a quick family getaway with our two kids and our small dog. The first day we arrived, we checked in at 3pm (the listed check in time for the hotel), the lady behind the desk was very helpful and friendly. She then proceeded to tell us that it was a $25 pet fee per day. I didn't see that listed anywhere when I booked, but I chalked it up to missing it. They make you sign a contract with all your contact info just in case something happens with the dog. No biggie. Well, we dropped off our things and the dog, since we wanted to go get dinner. No sooner did we park for dinner (less than 5 min way) than we received a call from the hotel. The gentleman said our dog was having some separation anxiety and wouldn't stop barking. He said some people that were working night shift were trying to sleep and they complained. He went on to say that the dog had been barking for 45min. I said "we haven't been gone even 10min" he snapped back "well, people are complaining about it!" So we all got back into the car, arrived back at the hotel and low and behold- it wasn't our dog! My husband gave the front desk a piece of his mind and we left for dinner again. That night, when we arrived back, we went to shower, I noticed one of the little shelves in the shower was broken and just sitting on the tub and there was no shampoo, conditioner or body wash. We made due for the first night figuring once the room was cleaned the next day, all would be refilled. The next morning we woke up early in hopes of a nice breakfast at the hotel...well everything is behind the desk and it's basically just coffee. Ok, I guess that's to be expected because of COVID, but then don't advertise breakfast! We arrived back the second night after spending the day at the beach (with the dog) and the room hadn't been cleaned. Called the front desk and got shampoo and conditioner and felt very thankful we were leaving the next day. Since our room was paid through Hotels.com we didn't have to worry about anything at check out- or so we thought. The icing on the cake is that I just looked and I now have a $294 pending charge on my card. For what you ask, since we clearly already paid? Well I called and they don't know either. I'm waiting on a call back from the manager. They seriously need to get their act together!…
Stayed here during corona craziness.This is in Maryland so more stringent.was asked for a letter showing travel necessary.room was just ok.they gave us 1 st floor ,traveling with small dog.front desk manned by some of the nicest people.enjoyed speaking with black lady manning front desk.she made us feel welcomed.the requirement of staff with face shield seemed a little much.the hotel was also offering rooms for homeless,which was nice.the only negative is 25 dollars per NIGHT,for my pup.
On the mainland, just west of the bridge to Ocean City. This gets you close without the extremely high prices. The pool was advertised as heated but was very chilly. The staff did not rectify this when told. The room was clean and quiet.
We decided to not stay overnight in OC, so I was able to score a reward night here. Conveniently located near the Outlet Mall and shopping. A few places within walking distance. The West Ocean City Harbor is probably less than a couple of miles from the hotel. Quite a few bars and restaurants there. Our room was comfortable, everything worked and we had a good nights sleep.