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Everything about this place is mediocre. If you're trying to save money by using the kitchen chances are that you won't be given any kitchenware even if you request it severeal times. My room smelled a bit like mildew as well.More
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Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded today
Lena, We apologize for the service and cleanliness issues you encountered and regret the inconvenience it caused. I have shared your concerns with my entire team to make sure such mistakes are not repeated in the future. Please know kitchenware for your suite is also...More
I would like to take time to send a big thank you to the hotel staff at this location as they made my stay such a wonderful experience. I recently came to the area and stayed at this location from Feb to April and I...More
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 2 May 2017
We are delighted to know you had an excellent stay at Extended Stay America - Washington, D.C. - Rockville. Our staff is committed to providing excellent service, so they will be happy to know their efforts helped make your stay a memorable one. I am...More
From the outside it looks nice. The hallways and elevators are dirty, the rooms are okay. The WiFi is useless. I had better service when I used AOL dial-up 20 years ago. I read the amenities list before I arrived and expected the kitchen supplies...More
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 5 days ago
We’re sorry for the cleanliness issues as well as the inconvenience you encountered due to lack of in-room amenities. We will address these problems with our management as well as with the head of our Housekeeping team to ensure a better experience for our future...More
Bad cleaning, once a week, poor desk service and weak breakfast. The only advantage is that it has a small kitchen, which helps a lot for those who want to stay for a long time. Think before booking, because there are best places for the...More
Thank Sandro C
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 1 week ago
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines...More
The facility asks you to excuse a lot. Could have been cleaner & better staffed. There was an error with our reservation which desk staff blamed on poor reservation agents, but weren't willing to make good. Window was missing screen so we couldn't leave it...More
Thank Barb S
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 2 weeks ago
Thank you for choosing to stay at our hotel. I am sorry we missed meeting some of your expectations in regard to your visit and regret the inconvenience it caused. I have shared your concerns with my management team in an effort to improve our...More
US$88 - US$129 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Montgomery County >
Also Known As
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville ,