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Holiday Inn Boxborough (I-495 Exit 28)

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Holiday Inn Boxborough (I-495 Exit 28)
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448 Reviews from our TripAdvisor Community

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Showing 446: English reviews
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Darien Center, New York
Reviewed 3 days ago NEWvia mobile

If you are looking to be next to Cisco this is the closest hotel. Hotel is clean and I found the staff to be very friendly and very helpful. Hotel is older and is just being converted to a Regency when I stayed.

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Helpful?
Thank globtratta
MA
Reviewed 3 days ago NEW

Apparently has new ownership. We had a conference there. Why anyone company would choose here is a mystery. You walk in and find yourself looking at a big hand sanitizer station. Makes you wonder... The conference rooms were formally hotel rooms. You walk through the sliding door to a room with chairs. Some still had the kitchen area. We referred...

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Helpful?
Thank beachtherapy1
Reviewed 1 week ago via mobile

Every staff member I encountered was friendly and helpful. Unfortunately, there is no amount of customer service that can make up for the outdated facilities. It needs a major renovation before they should be accepting reservations or conference bookings.

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Thank Matthew W
Reviewed 15 March 2017

Staff was excellent. Food was great. Bartenders were really nice and made a great tequila Mary. Not really anything around but great for a one day conference. Rooms needs updating, but it was clean and that's all that's important

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Thank Lesley W
Westport, Connecticut
Reviewed 7 March 2017 via mobile

I was here for meetings and it's getting run down...nothing has been replaced in years. It's not dirty but there are newer options a few minutes drive. No longer affiliated with Holiday Inn since December. Won't stay again.

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Thank smsmsm
Waterford, New York
Reviewed 28 February 2017 via mobile

I see on the website that this hotel was last renovated in 2005 so it's overdue. While the hotel rooms and restaurant are not actually dirty, they are worn and shabby. When I walked down the hall to my room, I was almost overpowered by the smell of disinfectant. Now I could look at this in a positive way, and...

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1Thank DonFD
Burlington, Vermont
Reviewed 3 February 2017

I am normally wary of "no name" hotels (no national chain affiliation). Apparently, the group I was with booked this facility when it was still a Holiday Inn. I attended a one-day conference here. Due to the early start time, I stayed on site the night before. When I was given the original booking information, it was for a Holiday...

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Helpful?
Thank Pamela L
IHGService, Guest Relations Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Hello Pamela L, Thank you for choosing the Holiday Inn Boxborough (I-495 Ex 28), MA and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory and that your expectations were not met as a result of the room you were assigned to. Despite this, we appreciate that you found the...

Reviewed 18 January 2017 via mobile

Came into my room and my sink was filled with toothpaste as well as the Faucet. Bathtub had black mold around the on off handle and the tub was gross starting to crack everywhere. As I want to take a shower the whole hotel had no hot water. As I entered the bed there was so much dust on the...

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2Thank Barbara O
Meriden, Connecticut
Reviewed 17 December 2016

I had a booth at a recent event there. After contracts were signed, they tried to tell the vendors that there was a state-mandated licensing fee in order to set up, that I could pay through the hotel. This was a lie. Also, the room we were in was largely unheated, and the vendors were all wearing coats and hats...

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4Thank LaurenHennaArtist
IHGService, Guest Relations Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear LaurenHennaArtist, Thank you so much for your review of our hotel. Please allow us to apologize for the issues you had with the hotel's guidelines and the temperature of your room. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We have sent you a private message to obtain some additional details....

Kempner, Texas
Reviewed 16 December 2016 via mobile

Just my luck, I go to check in at 11:00 pm and it is the first day of new ownership. It is now Regency. So after a few minutes of getting used to the new computer system I was good to go. The staff were very nice but tended to speak loudly about the changes going on in the hotel,...

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Helpful?
Thank mdramminger

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Boxborough (I-495 Exit 28)

Address: 242 Adams Place, Boxborough, MA 01719-1799 (Formerly Holiday Inn Boxborough (I-495 Exit 28))
Region: United States > Massachusetts > Boxborough
Price Range: $162 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Boxborough (I-495 Exit 28) 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Holiday Inn Boxborough (i-495 Exit 28) Hotel Boxborough
Boxborough Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Boxborough (I-495 Exit 28) staff and other travellers.
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Questions? Get answers from Holiday Inn Boxborough (I-495 Exit 28) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff said there is a "new owner". Perhaps it will get better but for now, don't waste your money.”
skihill2016, 1 Dec 2016 | Read review
“room 215 was great! some rooms have a balcony and I enjoyed having one.”
M9400YLjackh, 13 Nov 2016 | Read review
“Rooms in back don't have elevator access. Interior facing rooms have less natural light”
D1818OPkimr, 26 Sep 2016 | Read review
“Request a room with an elevator because otherwise you might not get one.”
RebeccaMA, 12 Sep 2016 | Read review
“Again, I always suggest an upper floor room for privacy reasons. The upper floors are usually quieter.”
983dond, 1 Sep 2016 | Read review
5 of 5