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Extended Stay America - Boston - Braintree

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Extended Stay America - Boston - Braintree
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68 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Bangor, Maine
Reviewed 3 weeks ago

Hotel was dirty, in need of update. Have stayed there before this stay was a major disappointment. NO utensils provided, no housekeeping services at all--they never showed up and we were there for 4 nights.

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Helpful?
Thank Frank849
Grafenwohr, Germany
Reviewed 3 weeks ago

We paid in full through Orbitz so we thought we had to stay the entire 9 days. I guess I didn't really understand the concept of the extended stay. I thought it would have been nice to have the kitchenette for cooking and such, but I couldn't get over how they only cleaned the room once a week. By the...

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Helpful?
Thank deekelz
Reviewed 3 November 2016

The room smelled like smoke and the staff did nothing in response to people doing drugs within the hotel. The room itself was OK for what I needed. Wifi worked well. The grab and go breakfast was a bit disappointing as well.

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Helpful?
Thank Scott S
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. The conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, our team is going to review our policies and make sure guest experience is pleasurable. Thanks to your feedback, we can continue to work...

Orford, New Hampshire
Reviewed 2 November 2016

Check in was ok as was the front desk in general. The room left a bit to be desired. It was run down and not very clean. The bed was comfortable. They have only a grab & go breakfast. It's ok if you are traveling as it is pretty easy to get on and off the interstate. You might want...

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Helpful?
Thank godsnidget
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. We apologize that we did not provide you with an exceptional stay. We can assure you that we will look into the condition of the room and review our breakfast options. I am grateful for the feedback you provided so we are...

East Northport, New York
Reviewed 20 October 2016

Nice staff; room was extremely average, if not a bit dated. Bathroom was clean, and had nice towels. The dresser drawers were completely broken. The signs said it was a non-smoking hotel, but our room definitely smelled of stale smoke. I was surprised that there was not a coffee maker in the room.

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Helpful?
1Thank dmtmama
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room did not have a fresh smell and that your drawers were broken. Thanks to your comments, we will be reviewing with our staff our cleaning policies to ensure this does not happen again. Your feedback is very important to us, so thank you...

Kolkata (Calcutta), India
Reviewed 4 October 2016

I stayed here for close to 2 months. The fascilities are really good. - Kitchen, Grab and Go Breakfast, Wifi, Cleanliness of the rooms. I liked it all. Only thing I would recommend is a regular pickup and drop service to Quincy Adams T station as the buses are not at all regular

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Helpful?
Thank Arnab S
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I'm thrilled that you experience consistent clean facilities and great service during the two months you stayed at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our...

Crawley, United Kingdom
Reviewed 29 September 2016

Stayed for 2 weeks as I was getting married in Braintree. Check in was problematic as our room was vacant but as the previous occupant had not checked out, we could not have it. Having spent all day travelling, I agreed to take another room for the night but on returning to the lobby having collected our luggage, was told...

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Helpful?
Thank Delicks
Providenciales
Reviewed 21 September 2016

It was a bit out of the way from Boston. Chose the brand for the full kitchen at budget price, but didn't end up using kitchen much. Trip was too short and busy, getting downtown to attractions. Would try to get closer to action next time (or make the stay longer). Staff were courteous and helpful at every encounter. Stayed...

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Helpful?
Thank dark611
Montville, New Jersey
Reviewed 15 September 2016

I stayed at this hotel for one night while traveling on business. The staff at the front desk was nice enough but that's where the positive review ends. The room has the cheapest possible quality towels sheets beds, everything. Even though there are signsl that say 100% smoke-free, my room smells like smoke that they tried to cover up with...

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Helpful?
1Thank Andy G
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for providing us with details about your stay. We are disappointed to hear that you did not have an enjoyable stay with us due to your room smelling like smoke and issues with our amenities. We also apologize for the lack of communication in regards to our policy on delivering dishes to your room. In response to your...

Reviewed 10 August 2016 via mobile

I spent over two months at your property and your team of colleagues made my stay an amazing experience. I can't even begin to say enough about Michelle, Monique, Que, Ginny, Sarah and the housekeeping staff. They all went above and beyond to make sure my stay was great. During my time there my dog was hospitalized and they all...

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Helpful?
Thank Kim H
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with exemplary customer service and care. I will make sure to inform them on the great job they are doing assisting guests. Thank you again for your kind words. The staff and I would...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Braintree

Address: 20 Rockdale St, Braintree, MA 02184-1738
Region: United States > Massachusetts > Braintree
Price Range: $137 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Braintree 2.5*
Number of rooms: 103
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Also Known As:
Extended Stay America Braintree
Braintree Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Boston - Braintree staff and other travellers.
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Questions? Get answers from Extended Stay America - Boston - Braintree staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a room cleaned everyday this isnt the hotel for you”
 of 5 bubbles deekelz, 15 Nov 2016 | Read review
“Don't stay here.”
 of 5 bubbles scottsC3849JY, 3 Nov 2016 | Read review
“Rooms in third floor are quiet and cosy”
 of 5 bubbles srini_r71, 29 Mar 2016 | Read review
“The rooms have sound coming from next rooms”
 of 5 bubbles sanghvi5m, 2 Sep 2015 | Read review
“Avoid staying in this hotel”
 of 5 bubbles karsomaditya, 13 Apr 2015 | Read review
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