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Extended Stay America - Boston - Burlington

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Extended Stay America - Boston - Burlington
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92 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Billerica, Massachusetts
Reviewed 3 weeks ago

I can not say enough to convey how much we loved our stay at Extended Stay Burlington . I was so impressed that it inspired me to register for trip advisor and write about my experience. That says a lot right there! I do not often write reviews (good or bad). However, when I do share, It is from my...

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Helpful?
Thank meryjani
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thanks so much for your recent stay with family at Extended Stay America - Boston – Burlington and for the amazing comments provided. It is terrific to read that our associates made your stay comfortable and that you felt right at home. I'll be sure to convey your gracious remarks with the entire team along with my personal thanks. We...

Dennis, Massachusetts
Reviewed 3 weeks ago

Very run down, rooms not clean, nothing not even a cup in the room, you have to go to the front desk to get it. Bed was comfortable. Don't be fooled there is no breakfast. If you can stay at the Sonesta a mile away and recently renovated.

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Helpful?
Thank DavidBeachlover
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

On behalf of our team, we appreciate you staying with us and providing a review. Although you liked our beds, we sincerely apologize for the inconvenience caused while you were here. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee....

Windsor Locks, Connecticut
Reviewed 27 October 2016

Staff wasn't friendly, checking in, out and housekeeping. The entire room had 1 plastic cup, 1 facecloth and 1 dishcloth. It had a microwave, stove and fridge but not a single utensil, cups, dish etc. Not a single towel to be found. When we asked housekeeping in the morning who was just a few doors down, we were sent to...

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Helpful?
Thank caroleb06095
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and the service unlike what we are known for. We will certainly address your concerns with our teams so we can continue to improve. Thank you, and we look forward to welcoming you back again soon! General Manager

Reviewed 21 October 2016

The facility was not overly exciting but was well maintained and clean. For such a large facility I was surprised to find that they did not have a better selection for breakfast. As a last minute booking it was most certainly adequate for my needs and would stay there again.

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Helpful?
Thank Carl T
00esa, Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for reviewing your stay at Extended Stay America - Boston – Burlington. We are pleased to note your overall visit was pleasant and you enjoyed our well-appointed property. Thanks for being our guest, and we look forward to your next business visit. Sincerely, General Manager

Reviewed 20 October 2016

Room wasn't thoroughly cleaned before I arrived. Crumbs on the nightstand, counters needed wiped down. Hallways are dark. Floors in the room are relatively new and bed was comfortable (must have been a new mattress), but all the fixtures in the room are dated and need to be replaced. If the goal is to project a "home away from home"...

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Helpful?
Thank Jason M
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Jason, thanks so much for providing your rating and your feedback. We always appreciate when our guests share the positive and the negative aspects of their stay so we know what we are doing right and where we can improve. We are happy you noticed the updates we are phasing in such as the new floors and bedding. We do...

Reviewed 1 October 2016 via mobile

I was staying here for 3 weeks. I booked a double Bed Room. First day they gave me a room at d corner of first room..This room and the whole hotel floor had extreme negative vibes... unpleasant energies...Shower tap wasn't working well, super dirty bath tub..I called and chngd my room to second floor...They gave me room servicing only once...

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Helpful?
Thank Neha J
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for being our guest and for providing your feedback for future travelers. I am very sorry to hear how disappointing your stay was. We pride ourselves on providing clean and comfortable accommodations along with friendly competent service so I am sorry this was not your experience. I am sorry for the many inconveniences you experienced and for the...

Atlanta, Georgia
Reviewed 17 September 2016 via mobile

This hotel is dirty, the staff is unprofessional and none of the very basic, standard expectations so we're met. When we checked in we were "greeted" but a grumpy, unkempt Yong woman with a noise ring that seemed annoyed to see us. Our room was FILTHY! Check my photo...I managed crumbs, hair, old food...dirty. it was cleaned when we complained,...

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Helpful?
Thank sthompsen
00esa, Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you...

Chennai (Madras), India
Reviewed 24 August 2016

Service and cleanliness was like any other ESA. Neat but cleans only once a week. Location was nice as it was opp. mall and next to theater. It is old and renovated. This shows when you walk across the aisle.

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Helpful?
Thank Hadi M
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for choosing our hotel and for your feedback. We are happy that you loved our convenient location and overall clean property. Thank you again for your review. We would love to welcome you back soon. Sincerely, General Manager

Reviewed 22 August 2016

Although we made our reservations for 3 rooms about 3 months ago the rooms wound up being scattered through the hotel. One of the rooms needed to be swapped because there seemed to be a residual smoking smell, even though this is a non-smoking hotel. Staff was ok, but somewhat dismissive. We were told this property is now under new...

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Helpful?
Thank Bob A
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next...

Boston, Massachusetts
Reviewed 25 July 2016

I stayed at this hotel for 4 nights and here is the summary of the very unpleasant stay. Looks: old and outdated interiors Smell: Awful, my first room smelled of french fries and second room smelled of stale carpet- and that smell did not go away even after dipping the room in Febreeze Cleanliness: AWFUL! The sheets were dirty, towels...

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Helpful?
Thank vickzz
00esa, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for your loyalty to our brand and for taking time to submit a review of your overall stay. I am sorry that you experienced some housekeeping issues with your room, and that we fell short of our high standards of service quality. I have shared your feedback with my Housekeeping staff to ensure we do a better job...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Extended Stay America - Boston - Burlington

Address: 40 South Ave, Burlington, MA 01803-4904 (Formerly Homestead Studio Suites - Boston - Burlington)
Region: United States > Massachusetts > Burlington
Price Range: $118 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Burlington 2.5*
Number of rooms: 142
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Also Known As:
Homestead Studio Suites Boston - Burlington Hotel Burlington
Homestead Studio Suites Burlington
Homestead Burlington
Homestead Suites Burlington
Burlington Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Burlington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms right off the elevator ( left or right side) provide great location , was quiet every night”
 of 5 bubbles meryjani, 15 Nov 2016 | Read review
“When you check in ask for anything you want in the kitchen, they won't ask.”
 of 5 bubbles DavidBeachlover, 15 Nov 2016 | Read review
“If you book more than one room, call before to see if they have been placed together.”
 of 5 bubbles 467boba, 22 Aug 2016 | Read review
“Pretty much any room is good as it is in a very quiet location.”
 of 5 bubbles timkay2, 20 Jul 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles Alors, 23 Jun 2016 | Read review
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