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All reviews social hour logan airport flight crew refrigerator freezer modern appliances living room kitchen monday to thursday shuttle service free shuttle full size refrigerator complimentary breakfast commuter train living area each evening homewood suite pull out sofa convenient hotel
Excellent stay! I was at the Homewood Suites Chelsea for 40 nights and it was a great experience for all 40 days in a row. The staff was extremely friendly and helpful, each and every one of them. Positive attitudes and so very personable. In...More
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We chose this property because it’s just outside Boston and has free parking. A ride into the city is $15-16 via Uber. Much cheaper than paying $50-$60 a day to park in a garage or at a downtown hotel.
The staff here, although most don’t...More
We chose this hotel because it had almost 24 hour shuttle service. Our flight from London arrived at Logan Airport at 10:15 PM, our flight out the next morning was at 7:40AM. We called for the shuttle as soon as we reached baggage claim. We...More
Response from CindyM2891, Guest Relations Manager at Homewood Suites by Hilton Boston Logan Airport ChelseaResponded 2 days ago
We sincerely apologize for the shuttle difficulties during your recent stay at our property in Chelsea.
Feedback is always appreciated so we know how to improve and we do read and listen to all comments.
We will share the comments with our shuttle...More
Came to Boston area for work 39 nights stay.
Location of the hotel is a bit challenging, limited food options in the area and zero entertainment around. When I first arrived I was told by my colleagues not to walk around at night.
Picked this hotel specifically because they offer airport transportation as we had a layover with a late arrival and early departure. We were left waiting for an hour
at the airport even after we called to confirm shuttle pick up location. Two shuttles drove right...More
Response from CindyM2891, Guest Relations Manager at Homewood Suites by Hilton Boston Logan Airport ChelseaResponded 2 weeks ago
Thank you for taking the time to comment regarding your recent stay at our property in Chelsea.
We are so very sorry for the experience you had with the shuttle service. Our commitment is to fix this issue so next time you and/or...More
When we stayed there, they did not provide transportation to that Amtrak station. However, they do provide a free shuttle to the airport where you can get on the train. There is the "Blue Line train" station that is only a... More
When we stayed there, they did not provide transportation to that Amtrak station. However, they do provide a free shuttle to the airport where you can get on the train. There is the "Blue Line train" station that is only a short walk (1/2 mile?); if available, the shuttle could take you, but we walked from the hotel. You MUST already have a ticket since this is simply a "get on/off" stop with no means of purchasing. Since we did not have a ticket, we took the shuttle to the airport, got our ticket, rode into downtown Boston, did our site-seeing, went to the station at TD Garden (Amtrak Boston North Station), bought a Blue Line train ticket, rode the short distance to the train station near our hotel, then walked 'home'. This route is definitely quicker than the one to/from the airport (but, we don't mind the walking from the station).