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Residence Inn Boston Logan Airport/Chelsea

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Traveller (163)
Room & Suite (108)
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Overview
Hotel website
200 Maple St, Chelsea, MA 02150-1938 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
3 Star accommodation
Additional information
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Offers from Residence Inn Boston Logan Airport/Chelsea
Special Offer: Save Up to 15%.
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Rooms
Oct. 28Oct. 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (635)
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All reviews logan airport full kitchen front desk market basket burner stove great hotel shuttle takes the shuttle driver free shuttle free breakfast early flight rental car an extended stay comfortable bed one bedroom suite blue line living area
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1 - 5 of 617 reviews
Reviewed yesterday via mobile

Standard Residence Inn. Large construction site less than a block from the property. At 6am, a couple pile driver starts. You know...a pile driver...a 60 foot crane that lifts a telephone pole sized steel pile 50 feet in the air and then drops it on...More

Thank Andy D
Reviewed 1 week ago

We waited a little longer than expected for the hotel shuttle at the airport but it was rush hour. Check in was efficient and our suite was large and comfortable. Odd numbered rooms face a busy highway and we heard the traffic noise most of...More

Thank Maryann L
Reviewed 2 weeks ago

Yes, I said that... Changing the shuttle frequency to an hourly run from every 20-30 minutes after building an extra hotel to service double the number of guests. Making a wholesale change in staff including the General Manager, all at once, is a prescription for...More

1  Thank Madhukar M
Response from CindyM2891, Guest Relations Manager at Residence Inn Boston Logan Airport/ChelseaResponded 2 weeks ago

Dear Guest, Thank you for the recent comments regarding your stay at our property in Boston. There seems to be a bit of communication error, as the shuttle service used to be every hour, and as of Sept 1 , 2018, we changed it to...More

Reviewed 4 weeks ago

Most folks will stay at the Residence Inn, Chelsea for a vacation to view the trees and the historical sites Boston has to offer. We, however, chose the Residence Inn as a safe-haven awaiting a Boston cruise to escape Hurricane Florence impacting the Carolinas I...More

Thank jong9412
Response from CindyM2891, Guest Relations Manager at Residence Inn Boston Logan Airport/ChelseaResponded 2 weeks ago

Dear Guest, Thank you for the recent comments regarding your stay at our property in Boston. Feedback is key in our business, we thank you so much for your comments and taking the time to make us better. We deeply apologize for all your sister...More

Reviewed August 14, 2018

I love staying here when I come to the Boston area. My daughter lives in an apartment complex close by so it is convenient. However, it is also next to a T stop, has great parking, and quick run into Boston, the North end, shopping,...More

Thank Herewego59
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About
Description
You've truly landed when you touch down at the stylish new Residence Inn Boston Logan Airport / Chelsea. This new hotel is located minutes from Logan International Airport, just a bridge away from Downtown Boston and More the City of Cambridge. This historic inner suburban oasis greets you with warm, friendly hospitality. Every detail of our upscale all-suite hotel reflects the energy and vibrancy found in this diverse city. Featuring sophisticated decor, luxurious bedding and an abundance of amenities, our hotel is uniquely suited for business travel, weekend getaways or extended stays away from home. Every suite includes a full kitchen with separate living, working, and sleeping areas and complimentary wireless internet. Relax and unwind in our indoor heated saltwater pool or energize with an invigorating workout in our fully equipped fitness center. In the morning guests can enjoy a complimentary hot breakfast buffet, while evening offers our chic lobby lounge as a great setting to meet friends or co-workers for cocktails. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Beachfront
Room Service
Restaurant
Spa
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms
Number of rooms
128
Price range
US$146 - US$452 (Based on Average Rates for a Standard Room)
Location
United States > Massachusetts > Chelsea
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms
Number of rooms
128
Price range
US$146 - US$452 (Based on Average Rates for a Standard Room)
Location
United States > Massachusetts > Chelsea
Photos
Traveller (163)
Room & Suite (108)
Dining (14)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
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Questions & Answers
Ask a question
Madhukar M
My account here is not a communications error. What I am saying is that during the last year and a half, prior to Matt coming on as the GM, Residence Inn used to run the shuttles every 20-30 minutes but then it was switched to an hourly run on the hour resulting in me waiting at the airport for as long as an hour, wound up taking taxi and Ubers at least 4 times. I shared my experience with John, the previous GM then Matt came on board and I shared my concern with him as well as the problem continued. Matt and the Transportation Manager told me that they were in process of reverting back to the service every 30 mins, which happened after I stopped coming to Residence Inn in Chelsea. I am also disappointed in Marriott corporation because they told me on phone that Matt would call me after I lodged my complain but to this date I have not heard from Matt, which is what has prompted me to write this post on Trip Advisor. Unfortunately, I am coming to Boston at the same frequency for a foreseeable future and started my loyalty with Hilton group next door.
October 3, 2018|
Answer
Response from Madhukar M | Reviewed this property |
My account here is not a communications error. What I am saying is that during the last year and a half, prior to Matt coming on as the GM, Residence Inn used to run the shuttles every 20-30 minutes but then it was switched... More
0
Votes
John and Debbie G
October 1, 2018|
AnswerShow all 2 answers
Response from Karen P | Reviewed this property |
Hi, I never used the shuttle service from the airport. I came from Portland,ME to the train station and used a taxi to get to the hotel. When I left to the hotel to go to the airport, I used a taxi because my flight was... More
1
Vote
Pam W
May 1, 2017|
AnswerShow all 5 answers
Response from oregonnative_10 | Reviewed this property |
yes call when you land and they will let you know how soon they will pick you up, the hotel is very close to the commuter rail that will take you into Boston or Salem
2
Votes
Room Tips
"Noose Ask for a room that does not face the highway"
MaryannL521
1 week ago
Read review
"Try else where, they are riding high with Airlines business"
474madhukarm
2 weeks ago
Read review
"Higher floors are best"
frankaT6970WS
Mar. 25, 2018
Read review
"They free parking"
janemX160NS
Mar. 13, 2018
Read review
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