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Kelley House

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285 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Logan
Reviewed 1 August 2014

Totally unacceptable. Rooms and common areas are dirty. Furniture is outdated, dinged up, and dirty. Spiders in corners, filthy carpet with stains in common areas and rooms. Location of this hotel is great. That is why they stay in business. It's up you if location trumps filth. I will never come back. My second visit. It was not like this...

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Helpful?
Thank Lovetotravel43138
Clark_Guinn, General Manager at Kelley House, responded to this review

I was disappointed to hear that you found your accommodations to be unacceptable. It is our desire to welcome our guests to a clean and comfortable environment and based on your post, we failed to do so. I have shared your comments with the Director of Rooms and I have been assured that the housekeeping staff will be addressed and...

Wooster, Ohio
Reviewed 31 July 2014 via mobile

To start, let me say the staff and facility is wonderful. The location is also perfect for enjoying Edgartown and the island. There are some areas of the inn that need upgrading such as televisions, clocks in rooms, bathrooms, etc. None of these would prevent a future stay. Just not up to what you would find in even a mid...

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Thank gtgraf
Albany, New York
Reviewed 30 July 2014

Our room was acceptable, if not entirely clean. But when we contacted the hotel afterwards -- several times -- about unauthorized charges on our credit card they were entirely unresponsive. We will never stay there again.

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Thank KarenJ42
Clark_Guinn, General Manager at Kelley House, responded to this review

It is our goal to practice good telephone etiquette by answering the phone by the third ring. Please accept my sincere apologies for the difficulty you experienced getting through to the hotel. Please contact my assistant, Lynn Marble at 508-356-2102 to assist you with resolving the charges made to your credit card and if you would provide her with the...

Cleveland, Ohio
Reviewed 24 July 2014 via mobile

Lovely old hotel with modern amenities. Location was fabulous. Service was on top of it. Bed and linens were a little slice of heaven. The room was big and airy and more importantly quiet. Breakfast at their Resturant was excellent. My first time for "popovers"

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2Thank Christie P
Greensboro, NC
Reviewed 13 July 2014

We went there when our other hotel had no room for us on 7/4 during Hurricane Arthur. The staff worked very hard when the power went out. I am not sure why they didn't have a functioning generator, but we rolled with the punches. The hotel is old and quaint, but it is in fantastic spot. We even stayed an...

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2Thank Eric P
Reviewed 3 July 2014

The staff here is simply amazing, along with the whole hotel, it is adjacent to The Newes Restaurant that serves a great clam chowder. I travel all over the US and this by far has been my favorite place I have stayed in.

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Thank Osksavjac
San Francisco, California
Reviewed 3 July 2014 via mobile

Our family of two parents and two teens really enjoyed our stay at the Kelley House. The staff was very attentive and helpful, ready with suggestions if things to do and places to eat. Morning coffee and muffins or popovers in the lobby, and afternoon fresh baked cookies and lemonade really hit the spot. Lots of fresh towels, damask linens,...

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Thank Lee M
Winchester, MA
Reviewed 28 June 2014

If I were to do it again, and if there were space, I would have paid a little more and stayed at the Harborview or Hob Knob instead. The lobby was recently refurbished and was beautiful, but the rooms, hallways, were very dated, especially the bathroom. The exterior was again beautiful at the front door, but parking in the back...

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1Thank elkins84
Lytham St Anne's, United Kingdom
Reviewed 23 June 2014

From our arrival at what should have been (for the price) one of our most luxurious stays on our New England tour things weren't quite right. We arrived a little before check in time (4pm) and we're told we'd been given an upgrade to a suite that was ready for us... And then after some confusion we were told they...

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1Thank HelenLytham
Clover, SC
Reviewed 19 June 2014

Stayed here for 2 nights in mid June and it was wonderful. The hotel was in great shape, the room was large & comfy, and the location could not be beat. Right in the heart of downtown and the Chappy ferry was a 45-second walk from the front door. The staff was very helpful with anything we needed. I see...

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1Thank Rjw1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Kelley House

Address: 23 Kelly St, Edgartown, Martha's Vineyard, MA 02539-8162
Region: United States > Massachusetts > Martha's Vineyard > Edgartown
Price Range: $202 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kelley House 3*
Number of rooms: 54
Reservation Options:
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Also Known As:
Kelley House Hotel Edgartown
Kelley House Edgartown, MA - Martha's Vineyard
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Questions & Answers

Here's what travellers have asked, with answers from Kelley House staff and other travellers.
5 questions
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Questions? Get answers from Kelley House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Visit the Newsies up the street. See Doug at the BACK bar”
 of 5 bubbles jackwD7799XS, 15 Dec 2016 | Read review
“Far from the family rooms.”
 of 5 bubbles 910mg, 29 Nov 2016 | Read review
“If you are going with family, definitely get the 3 bedroom suite”
 of 5 bubbles sirejasore, 1 Nov 2016 | Read review
“Remember this is an historic hotel so do not expect it to be modern.”
 of 5 bubbles Laviniaslp, 17 Oct 2016 | Read review
“honored our request for a 1st floor room as I cannot climb stairs easily”
 of 5 bubbles terroth, 13 Aug 2016 | Read review
5 of 5