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Black Swan Inn Berkshires, an Ascend Collection Hotel

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#2 of 9 Hotels in Lee
Certificate of Excellence
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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447 Reviews from our TripAdvisor Community

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Showing 434: English reviews
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Clinton, New York
Reviewed yesterday NEW

We arrived Friday afternoon and the young man at the front desk was extremely helpful. He gave us tips on good places to eat locally. We went to 2 of them and were very happy with both of them! The room was clean and spacious and, despite the hotel being filled to capacity, it was very quiet at night. We...

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Helpful?
Thank tpugliese
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

I was very excited for a little get away for the weekend up to the Berkshires to explore Lenox and also Mass MoCA and everything else this beautiful area has to offer. The hotel exterior looked inviting and the inside was very clean and nicely decorated. Most importantly everyone was accommodating and friendly and it was very nice to have...

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Helpful?
2Thank Janie H
About Hotel's Favourite Review
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Janie, Thank you so very much for your beautifully written, and descriptive, review of the Black Swan Inn. Trip Advisor is a great platform for our departing guests to provide some insight for our prospective guests, and we are very appreciative for each review written. We are so pleased to hear that you had a pleasurable stay, and that you...

Reviewed 1 week ago NEW

I purchased a Groupon for this overnight stay just because of the reviews, but the fantastic reviews of this property did not do it justice. The owner, staff, room (oh, my goodness the wonderful king suite), on-site restaurant (MINT) and their owners/staff were all stellar!! I felt like I had taken a vacation to see friends from college...very comfortable and...

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Helpful?
Thank Sherisse B
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Sherisse, I am so pleased to hear that you enjoyed your stay with us. The Berkshires has many incredible opportunities that we love to share with our guests. Please return this Spring and Summer to welcome our new lakeside fire pit.! We look forward to your return, Teisha O.

Boylston, Massachusetts
Reviewed 1 week ago NEW

This hotel is situated on a large lake and offers fabulous views of not only the lake but the surrounding area as well. The Inn is ideal for relaxing on a 2nd floor balcony or down below on the grass. In season, the lake is great for kayaking--July and August are the busiest months. We were very impressed with the...

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Helpful?
Thank Les F
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay with us. Carrie, is indeed a great asset to our front desk team. The Berkshires definitely has incredible opportunities that we love to share with our guests. Please return this Spring and Summer as we welcome our new fire pit. You can make s'mores and kayak at the same...

Reviewed 1 week ago

I stayed at this hotel for three nights. The hotel is very nice and clean and it is located in a very scenic area. The employees are very friendly and welcoming. The front desk manager, Tiesha, was very kind and took the time to explain different things that we could do in the area and where to find a good...

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Helpful?
Thank Khowaja K
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that your enjoyed your stay with us. We love to share the girts that Berkshire County has to offer and even better- when you love them too! Please return this Spring and Summer to welcome our new lakeside fire pit. We look forward to seeing you soon, Teisha O

Reviewed 1 week ago

Our second stay for an overnight getaway. The inn makes for a relaxing stay located on the lake. The rooms are clean, comfortable and pleasantly furnished. The staff is always eager to help and make your stay enjoyable, from the front desk to the buffet breakfast room attendant. Sitting along the lakefront for a morning coffer and paper or reading...

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Helpful?
Thank Scott A
North Myrtle Beach, South Carolina
Reviewed 1 week ago via mobile

We found this hotel in a hotels coupon flyer at a service center on the I-90. It is located 2 miles off the 90, easy off and easy back on, this is a very nice hotel recently renovated and located on Lake Laurel in the Berkshires. (Must be lovely in the summer or fall) We choose a room overlooking the...

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Helpful?
Thank Daniel D
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Daniel- Thank you for taking the time to leave such a kind, descriptive review regarding your recent stay with us. We are very pleased to hear that you had such a nice time and that you enjoyed our property. We hope to be able to accommodate you again in the very near future...perhaps when the weather is nicer and more...

Rotterdam, New York
Reviewed 1 week ago

Everyone was so friendly, helpful, cordial & kind from top manager to Guest Services Manager to housecleaning to maintenance & even other guests! It was like the drinking water had something special that brought out the amazing goodness. Guest Services Manager Teisha O'Bryan immediately understood our minor health issue & auto/travel delay & made us feel like we had just...

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Helpful?
Thank vdobill
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Bill and Arlene- Thank you so much for your beautifully written review! We are beyond pleased to hear that you had such an amazing stay, and that you were treated so nicely. The entire staff work really hard at making sure each guest feels "at home", and I am so elated to hear that this is how you felt while...

Reviewed 2 weeks ago

Great little place, right on the lake made for a peaceful overnight stay. The staff was extremely friendly, knowledgable, and went out of their way to make guests feel welcome. I would recommend a lake view room. The only thing that would have made it a better stay, is if we had gone in the warmer months to utilize the...

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1Thank AdBloke
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to leave a review regarding your recent stay at the Black Swan Inn. We are so happy to hear that you had a pleasurable stay! The lake is shining beautifully today...after a very cold winter season. We hope to have you back sometime in the near future. The boats will...

Warren, Rhode Island
Reviewed 3 weeks ago via mobile

My husband and I had wanted to visit the Berkshires for a while. We came across this hotel and decides it looked good, so we went. We arrived well before the 3 o'clock check in and were pleasantly surprised when were allowed access to our room early. The view from our balcony was beautiful. The bottle of wine and hot...

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Helpful?
1Thank Lisa A
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for joining us at the Black Swan Inn! I am very pleased to hear that you enjoyed your stay. Please return this Spring and Summer, as we welcome our new lakeside fire pit! You can make s'mores and kayak at the same time! Until then take care, Teisha O. Guest Services Manager

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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Region: United States > Massachusetts > Berkshires > Lee
Price Range: $124 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travellers.
12 questions
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Questions? Get answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We preferred a room overlooking the lake.”
tpugliese, 24 Apr 2017 | Read review
“King lake-side suite was very quiet and on the end (#room 248)there is no elevator, but not many stairs.”
sherisseb2016, 18 Apr 2017 | Read review
“Ask for a room on the 2nd floor with a balcony and view of the lake.”
lesandmarsha, 18 Apr 2017 | Read review
“I am sure the lake view rooms are nice, but they are more expensive.”
khowajak, 17 Apr 2017 | Read review
“Definitely request a lakeside room. Whether opening up the curtains to view the lake or sitting on your porch is worth the upgrade.”
N8770XPscotta, 17 Apr 2017 | Read review
5 of 5