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Black Swan Inn Berkshires, an Ascend Collection Hotel

558 reviews
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Traveller (187)
Room & Suite (75)
Dining (22)
Overview
  • Excellent51%
  • Very good35%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“breakfast room”(41 reviews)
“lakeside room”(20 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
3.0 Star Hotel
All hotel details
Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (558)Write a Review
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Show reviews that mention
All reviewsindian restaurantbreakfast roomlakeside roomlake sideon site restaurantlakeside viewfront desk staffpontoon boatlaurel lakecomplimentary breakfasthard boiled eggsyogurtno elevatorpleasant stayadirondack chairssecond floorthe general manager
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1 - 5 of 544 reviews
Reviewed 3 days ago

The hotel is ok,not great not bad needs to update the rooms and bathrooms both are tired. Coffee maker was good also had coffee and danish in the breakfast area. Staff was friendly but seemed to be short on housekeeping seemed too much for one...More

Thank _dantenapoleon21
Reviewed 1 week ago via mobile

We stayed for 5 nights while skiing at Butternut. The staff could not have been friendlier and the location prettier! The rooms are large, clean and with comfy beds. For the price, it is great value and well worth considering. We’ll definitely be back next...More

Thank Steve2839jet
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 5 days ago

Steve- Wow! What a nice review to read first thing in the morning. On behalf of the entire staff, we would like to thank you for your kind words regarding your recent stay at the Black Swan Inn. I am so pleased to hear that...More

Reviewed 1 week ago via mobile

I was excited to stay at the Black Swan while skiing at a local resort. The amenities included delicious breakfast and free Wi-Fi When I woke the morning to head out to ski I headed to the café. I was hoping to enjoy this delicious...More

Thank maddygirl621
Reviewed 3 weeks ago

We stayed here for one rainy day in November so keep in mind my impression of the the lake and grounds was not as favorable as it would have been during the summer. The place is fine, newer furniture but structure seems dated- we had...More

Thank CRYSTAL C
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

Dear Crystal, Thank you for taking the time to complete our online survey regarding your recent stay at Black Swan Inn, an Ascend Collection Hotel Member. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the state of...More

Reviewed 4 weeks ago

I loved the Black Swan Inn! My friend and I stayed in a first floor Lakeside room and it was a very nice, updated, clean room. The room opens to a charming little porch that looks onto the river. We drank our coffee (the "Holy...More

Thank OrangendPurple
Response from Carrie K, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

Thank you so much for taking the time to complete our online survey, and writing such a wonderful review for our hotel. We absolutely love our Holy Cow coffee here especially during these cold but beautiful times! So glad you were able to kick back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (187)
Room & Suite (75)
Dining (22)
Pool & Beach (16)
Family and Play Areas (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lisa L
2 February 2018|
AnswerShow all 4 answers
Response from FandJ1010 | Reviewed this property |
If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.
0
Votes
100life
20 April 2017|
AnswerShow all 3 answers
Response from Daniel D | Reviewed this property |
We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
1
Vote
Heather7859
6 April 2017|
AnswerShow all 2 answers
Response from Carrie K | Property representative |
Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend! -Carrie
0
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Room Tips
"There are no elevators,to access the second floor."
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"Go for a lakeview room."
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"On the lake"
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"If you have mobility issues, ask for a 1st floor room as there are not elevators to the 2nd floor."
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