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Black Swan Inn Berkshires, an Ascend Collection Hotel

Overview
435 Laurel St, Lee, MA 01238-9510 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Fitness centre
3 Star accommodation
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Rooms
Dec. 30Dec. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (626)
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610 results
Traveller rating
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Show reviews that mention
All reviews indian restaurant breakfast room lakeside room lake view pontoon boat on site restaurant front desk staff small lake adirondack chairs hard boiled eggs yogurt no elevator laurel lake pleasant stay complimentary breakfast waffle maker second floor
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1 - 5 of 610 reviews
Reviewed 2 weeks ago

Recently did some outlet shopping in Lee and decided to stay overnight. Booked a room for the 1st time at this inn and couldn't have been happier. Room was spacious and very clean. Back deck overlooks a nice lake. Staff was friendly and courteous. Would...More

Date of stay: December 2018
Thank CaribBronxboy
Response from CarrieK854, Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 1 week ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

Reviewed 3 weeks ago

When I reserved my room at Black Swan Inn I had specifically requested a lake view room. When I arrived I was given a room with a view of the highway. I went to the front desk to report the situation and was immediately moved...More

Date of stay: November 2018
1  Thank sglavery
Response from CarrieK854, Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 2 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. While we certainly do our best to meet every individual request from each of our guests, we can not always guarantee a complimentary lake view upgrade. Your...More

Reviewed 3 weeks ago

This is the first time I stayed at the Black Swan in 10+ years. It has improved significantly! The rooms were warm and clean. The service was attentive and friendly. We had a room on the first floor with a patio that overlooked the lake....More

Date of stay: November 2018
Thank Vulturecap
Response from CarrieK854, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection HotelResponded 3 weeks ago

Wow! What a nice review. Thank you for taking the time to leave this review, and for saying such kind words regarding our property. Hopefully, you will return once the weather improves so that you can take full advantage of the balcony....nothing is more beautiful...More

Reviewed November 8, 2018

Easy to find with a fair amount of free parking, some disabled spaces. Reception chaotic, dozy, slow but pleasant The property in on two floor and they do not have a lift. My wife is disabled, on crutches, yet we were put on the first...More

Date of stay: October 2018
Thank halilley
Reviewed November 8, 2018

We have passed by here many times and so glad I booked this for a quick getaway. I upgraded to the balcony room, 2nd floor, with a view of the lake. Most of the foliage is already gone but it was worth the serenity and...More

Date of stay: November 2018
Thank lisalou216
View more reviews
About
Description
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as More refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Meeting Rooms
Non-Smoking Hotel
Refrigerator in room
Sauna
Pool
Beachfront
Room Service
Bar/Lounge
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
52
Price range
US$83 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
Quality Inn Lee Hotel Lee
,
Lee Quality Inn
Location
United States > Massachusetts > Berkshires > Lee
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
52
Price range
US$83 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
Quality Inn Lee Hotel Lee
,
Lee Quality Inn
Location
United States > Massachusetts > Berkshires > Lee
Photos
Traveller (221)
Room & Suite (71)
Dining (30)
Pool & Beach (18)
Business Centre & Event Rooms (6)
Family and Play Areas (5)
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Nearby RestaurantsSee all 52 nearby restaurants
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Questions & Answers
Ask a question
debbiezamir
March 16, 2018|
AnswerShow all 4 answers
Response from CaseyCarnarvon | Reviewed this property |
No breakfast when we stayed last week.
0
Votes
Lisa L
February 2, 2018|
AnswerShow all 4 answers
Response from FandJ1010 | Reviewed this property |
If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.
0
Votes
100life
April 20, 2017|
AnswerShow all 3 answers
Response from Daniel D | Reviewed this property |
We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
1
Vote
Room Tips
"Book the 2nd floor if you like sitting on the deck at the lake"
CaribBronxboy
2 weeks ago
Read review
"Lake view rooms probably quieter but are on second floor with no elevator."
sglavery
3 weeks ago
Read review
"Face the lake!"
Vulturecap
3 weeks ago
Read review
"book a balcony on the 2nd floor - so worth the view"
lisalou216
Nov. 8, 2018
Read review
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