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Black Swan Inn Berkshires, an Ascend Collection Hotel

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#2 of 9 Hotels in Lee
Certificate of Excellence
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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427 Reviews from our TripAdvisor Community

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Showing 414: English reviews
Naugatuck, Connecticut
Reviewed 1 week ago

Relaxing, romantic, recreational and perfect for a fall getaway. The inn is conveniently located while still maintaining its privacy and lakefront ambiance. All rooms have a veranda with a delightful view of the lake. Outdoor seating on the lake is also available. Nice! The rooms are clean and attractively decorated. The on-site Indian restaurant is terrific and a definite must...

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Helpful?
Thank marybeth203
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for your review- I agree 100% with you. The Black Swan Inn is relaxing, romantic and recreational! Please come back this spring and summer to enjoy the lakeside beach, kayaks and roast smores on our new firepit! We are looking forward to seeing you again soon, Teisha O'Bryan, Black Swan Inn

Rhode Island
Reviewed 2 weeks ago

Very charming inn amongst a picturesque setting. We stayed late fall for three nights.. visiting friends nearby and some sight seeing. The Inn is directly on the lake, offering a fantastic Indian restaurant ( Mint ) and adequate complementary breakfast. (coffee, juice, tea, waffles, bagels, hard boiled egg, muffins, cereal, yogurt, fruit) As others have mentioned the coffee was really...

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1Thank RhodeIslandBlinny
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello there! Thank you so much for taking the time out to provide a review as the feedback is priceless. I am so pleased to hear that you enjoyed your stay with us. Please return this spring and summer to enjoy all of the unique Berkshire County recreational activities and help us welcome our new fire pit. You can make...

Reviewed 2 weeks ago via mobile

Wonderful place to stay. Very peaceful and lakefront room was great, very clean with comfortable beds. Would have rated a 5 but coffee not the greatest and since off season they served breakfast by the front desk. Was fine with yogurt, donuts, granola and toast but didn't appreciate having to lug it down the hall to the breakfast room (which...

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Helpful?
Thank Sidneytang
Teisha O, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you for you recent stay at the Black Swan Inn. We are pleased to hear that you had an enjoyable stay. During our off season, Monday through Friday, we are serving breakfast, as you mentioned in your review, from the lobby. For the convenience of our guests, trays have been provided. If you would like to appreciate the lake...

Suffern, New York
Reviewed 2 weeks ago via mobile

Our family of 4 stayed in this lovely Inn over the New Year's Holiday weekend. We arrived Friday at midnight and we were warmly greeted considering the hour. The check in was a breeze. We asked if he could suggest a place to buy my husband a pair of snow pants because we realized we forgot them. He patiently (considering...

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Thank jpgo9697
Bloomfield, CT
Reviewed 3 weeks ago via mobile

We were in the Berkshires visiting The Clark in Williamstown and wanted an overnight stay before heading home. The Black Swan Inn was the perfect place. From the check in to the check out--the staff at the front desk were welcoming and helpful. We ate a delicious meal at the on site Indian restaurant. The hotel provides an adequate breakfast....

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Thank mandb19
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We would like to thank you for taking the time to complete our online survey regarding your recent stay at the Black Swan Inn. We are so pleased to hear that you had an enjoyable stay while here, and we hope that you enjoyed the Clark Art Institute as well. We are fortunate enough to be surrounded by some really...

West Palm Beach, Florida
Reviewed 3 weeks ago via mobile

Found Black Swan Inn last minute for ski trip to Catamount Ski mountain. Very clean and friendly staff. We had a lake view room which was very nice. Would stay again. Recommend making dinner reservations if traveling Pittsfield for dinner.

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Thank Patty R
Reviewed 4 weeks ago via mobile

We stay here en route to Boston. If we are lucky we get a lakeside room with deck It's not super convenient to the Mass Pike, but Lee is such a charming village it's worth it. In the fall it's just a gorgeous place. Very relaxing and laid back pace before the more hectic Boston pace. The staff is friendly,...

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Thank Jean K
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Jean, We would like to thank you for taking the time to complete our online survey regarding your recent stay with us. We are so pleased to hear that you had an enjoyable stay, and we thank you for returning to our property. That is the highest compliment that we could hope to receive. We thank you for your kind...

Reviewed 30 November 2016 via mobile

The Black Swan was such a pleasant surprise. This was a semi-last-minute booking and it did not disappoint. We had a king deluxe room with jetted bathtub. I was really looking forward to a couple long soaks! We had a lovely balcony overlooking the lake and the sunsets and peacefulness were welcomed. I have only a couple suggestions for the...

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2Thank Jessica M
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Jessica, Thank you for taking the time to leave a review on Trip Advisor regarding your recent stay at the Black Swan Inn. The feedback of our guests help us to improve our property, as well as assists prospective guests in making their hotel choice. We are so pleased to know that you had a pleasurable stay and that you...

Reviewed 27 November 2016 via mobile

I came in today looking for advice on some good new restaurants in the area and even though I was not a guest the front desk clerk Renee was so helpful and took time out of her day to not only recommend some great places also set up my mapping program so I could find it easily. What amazing service!

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Thank Michael H
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you for your nice comment regarding the service that Renee gave to you, even as someone who was not a guest of ours. It is really nice to hear that our staff has been recognized for their continued hard work. Hopefully, you enjoyed the restaurant that was recommended to you!

Saratoga Springs, New York
Reviewed 22 November 2016

We went to The Black Swan Inn at the last minute this fall after our anniversary plans for a cruise to the Bahamas were ruined by Hurricane Matthew! The manager and his staff were so accommodating, courteous, and warm that we would go back to this wonderful place anytime. A beautiful location with delicious dinner options at the Mint Restaurant...

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Thank zanpie0
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

We, at the Black Swan Inn, would like to thank you for taking the time to leave a review on Trip Advisor. We were so saddened for you once we learned that your anniversary was going to be spent in Massachusetts instead of the Bahamas! However, your guys' positivity about the situation was admirable, most people would have let that...

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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Region: United States > Massachusetts > Berkshires > Lee
Price Range: $112 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travellers.
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Questions? Get answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor rooms have great views.”
 of 5 bubbles marybeth203, 13 Jan 2017 | Read review
“Try to book your room on the lake side if possible!”
 of 5 bubbles zanpie0, 22 Nov 2016 | Read review
“Lakeside is more expensive; I choose roadside.”
 of 5 bubbles JoanV812, 7 Nov 2016 | Read review
“Nice to be able to ask for a first floor room. Not sure if all the rooms have balconies, but request one!”
 of 5 bubbles MJP-22, 31 Oct 2016 | Read review
“You might want to check on the handicap accessibility of the breakfast room.”
 of 5 bubbles FeliciaDawn, 26 Oct 2016 | Read review
5 of 5
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