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Hampton Inn & Suites Berkshires-Lenox

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#3 of 14 Hotels in Lenox
Certificate of Excellence
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Hampton Inn & Suites Berkshires-Lenox
Hampton Inn & Suites Berkshires-Lenox
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800 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Berkshires-Lenox
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Showing 790: English reviews
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 27 March 2016 via mobile

Our stay was incredible. The rooms were very clean, spacious, and beds were super comfortable. The staff was by far the most accommodating/ friendliest staff we have ever had at a hotel. They went over and beyond for our children also and even had an Easter Egg Hunt Easter Morning. Free breakfast and coffee/tea served all day was an added...

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1Thank A TripAdvisor Member
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank you very much for your sparkling review of our property. Our team had such a great time doing the Easter Egg Hunt and we are happy to hear that your children had a fun time too. We will be sure to pass along your kind words to the entire team at our next meeting. Thanks again and we hope...

Ledyard, Connecticut
Reviewed 21 March 2016

Let me state right up front that I may be biased, as I am an IWTPA member (travel writers' association), and they were aware of it. Also, I was celebrating a 60th Birthday event at a nearby restaurant, and was told to select this hotel as a resting point on my long trip back home. But you see, I am...

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Helpful?
1Thank Robert B
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank you so much for taking the time to give us your input regarding your recent stay with us. It is only when people take the time to let us know how we are doing that we are able to focus on the things we are doing right and the things we may need to give a little more attention...

Waltham
Reviewed 20 March 2016

The staff was accommodating, friendly, approachable and eager to please. Beds were comfortable with clean rooms. The location was good for our purposes. Initially our room phone did not work and a staff member came to our room, took the phone out and returned a few minutes later with a phone that worked. The staff was eager to please with...

Review collected in partnership with Hampton
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Helpful?
Thank Diana T
GuestRelations123, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

We are so happy to hear you had a delightful stay with us Diana T. All of the staff here at the Hampton Inn and Suites by Hilton take pride in providing our guest with authentic, caring and personal service. We call it Hamptonality! Come and stay with us again soon so we can continue to make your stay. Thanks...

Boston, Massachusetts
Reviewed 19 March 2016

This budget hotel was very friendly and clean. The manager sat with us at breakfast and gave recommendations for things to do and to ask our feedback about the hotel. The front desk staff were very helpful and quick to respond to our room phone not working. Plenty of options available in the free breakfast and the room was spacious...

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Helpful?
Thank Joan C
GuestRelations123, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

We are so happy to hear from you Joan C. We are glad our Front Desk staff was able to quickly resolve the issue with your phone and that you enjoyed our free breakfast. Our soup/chili selection in the lobby changes daily so be sure to see what we are cooking up on your next visit to the Berkshires. We...

Webster, MA, United States
Reviewed 17 March 2016

The facility is awesome and the location is convenient to everything. The staff was very welcoming, friendly and helpful. They really go above and beyond. The room was perfectly clean and the beds are very comfortable. I love that the blankets are as clean as the sheets and the towels. I highly recommend this hotel to everyone.

Review collected in partnership with Hampton
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Helpful?
Thank Kathleen T
GuestRelations123, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank You Kathleen T. for taking the time to review us. We are happy to hear you enjoyed your recent stay here with us and will pass along your kind words regarding the cleanliness and friendliness to the staff. We are looking forward to seeing you again real soon. Thanks again.

Bowman, Georgia
Reviewed 3 March 2016

We stayed here for a doctors appointment. The staff was extremely friendly and very helpful. They went above and beyond and helped us find a place to eat, the location of our appointment, and searched for something for us to do to kill some time. Room was clean and beds were comfy. Would defiantly stay here again.

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Helpful?
Thank anna w
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank you Anna W. for taking the time to share your thoughts on your recent stay with us. All of us here at the Hampton Inn and Suites by Hilton take pride in serving our guest with the spirit we like to call Hamptonality! We have just been awarded the 2015 Circle of Excellence Award and are the number one...

new jersey
Reviewed 29 February 2016

For the price, this hotel offers so many 'extras' to make your stay in Lenox pleasant. The location is great. There is an indoor pool, an adequate gym, and a pleasing breakfast before you head out to see the sights.

Review collected in partnership with Hampton
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Thank NewJerseyExplorer
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank you NewJerseyExplorer! We love to hear it when we are able to make our guests stays wonderful ones. Our peaceful location nestled back by the pond is certainly one that we treasure. Thanks again and we hope to see you again real soon!

NY
Reviewed 27 February 2016

We have stayed here for 3 of our past 4 vacations. Visiting the Berkshires is enjoyable when you stay at a great hotel with lots of amenities. Complimentary breakfast, workout room, pool, free parking, clean rooms... lots to like. Only drawback is the price which can (almost) double per weekend night. Only 10 minutes from Tanglewood (south) and Pittsfield (north).

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Thank Len L
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank you Len L. for your 5 star review of us. We love that we were able to provide you with a wonderful stay at a great location. We do keep our rates competitive with the area and having guests like you take the time to give us your feedback helps us when reviewing areas we may need to improve...

Reviewed 24 February 2016

This feels like a newer hotel. Very clean and well kept. The rooms are very nice, open, and well furnished. Bed is comfy with numerous pillow options. Bathrooms have (wait for it) shower doors and not curtains! The lobby has a perpetual supply of fruit, cookies, and coffee. Breakfast 6-10AM is well stocked with typical continental fair. Good location on...

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Helpful?
Thank Chris B
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Thank you Chris B for taking the time to review us. We are happy to hear that you had a good experience staying with us and we hope to see you again real soon. Thanks again.

nyc
Reviewed 17 February 2016

this is the second time I've reviewed this hotel and I can't say enough about it. We stay here when we ski in the Berkshires. They completed a reno earlier this year and its great. The hotel is clean and nice. Most of all, the staff here is very helpful. They must have called 20 restaurants for us to find...

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Helpful?
Thank sbrita
alison d, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this review

Dear sbrita, Thank you for taking the time to share your thoughts with us. Reading your review brought smiles to our faces. We love hearing that our staff was able to help make your stay a wonderful one for you and the kids. Thanks again and see you soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hampton Inn & Suites Berkshires-Lenox

Address: 445 Pittsfield Rd, Lenox, MA 01240
Region: United States > Massachusetts > Berkshires > Lenox
Price Range: $146 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn
Hotel Style:
#1 Family Hotel in Lenox
#3 Romantic Hotel in Lenox
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Berkshires-Lenox staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Berkshires-Lenox staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is best”
 of 5 bubbles Pearlv16, 24 Feb 2017 | Read review
“Top floor to avoid kids jumping up and down.”
 of 5 bubbles momeees, 2 Feb 2017 | Read review
“The hotel is spotless and the buffet breakfast was handled beautifully, especially since there were dozens of youngsters in attendance.”
 of 5 bubbles myrnarock, 17 Jan 2017 | Read review
“This is located in a very quiet area -- off the beaten path. All rooms looked great!”
 of 5 bubbles HotelSnob2003, 7 Dec 2016 | Read review
“clean, quiet, good location”
 of 5 bubbles DimitriT94, 15 Nov 2016 | Read review
5 of 5