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Traveller (215)
Room & Suite (90)
Dining (43)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(35 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (276)
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Traveller rating
240
21
9
3
3
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LanguageEnglish
240
21
9
3
3
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingdining roomcorner roomdrawing roomfine chinaoutstanding dinnerbeautiful musicspecial hoteldownton abbeytasting menuspectacular experience
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81 - 85 of 276 reviews
Reviewed 7 June 2016

My husband and I just returned from a weekend at Blantyre celebrating our 30th wedding anniversary. From the moment we arrived the tone was set. We received such a warm welcome from a member of the staff & from beginning to end the service was...More

1  Thank Meryl R
Response from Christine F, Guest Relations Manager at BlantyreResponded 12 June 2016

Dear Meryl R, We are delighted that you enjoyed your first visit with us at Blantyre. We are honored to have been chosen as your destination for your special anniversary celebration. We shall pass along your kind words to the entire staff and to our...More

Reviewed 1 June 2016 via mobile

Don't look for value for money here - it is not about that at the Blantyre. A beautiful clean place with charming and helpful staff. A beautiful chateau, with lovely grounds, a spa, a great restaurant and one of the most lovely swimming pools I've...More

1  Thank Lucky L
Response from Christine F, Guest Relations Manager at BlantyreResponded 12 June 2016

Dear Lucky L, Thank you for joining us again at Blantyre! Repeat guests are our biggest compliment and we are thrilled to hear how you enjoyed your stay with us in the Berkshires. We are so happy you’ve experienced some of the many amenities we...More

Reviewed 24 May 2016

The setting, our room, the books....every imaginable coffee table book you could wish to browse through. I would alternate between wanting to curl up in a chair and read, and to go out and visit all the beauty of the Berkshires. Intimate, but on a...More

2  Thank maryeloise
Response from Christine F, Guest Relations Manager at BlantyreResponded 27 May 2016

Dear Mary S, We are so thrilled to hear that you enjoyed the special touches found at Blantyre. We have over 4,500 books for our guests to enjoy and each piece of art was carefully chosen by our Proprietress Ann Brown and her mother. The...More

Reviewed 16 May 2016

Visiting the Blantyre is like being welcomed as a cherished guest at a dear friends home. The service is impeccable, the facility/grounds magical and the combination like no other. I relax from the moment I step on the grounds and am pampered every minute after....More

Review collected in partnership with Relais & Chateaux
3  Thank MBR04
Response from Christine F, Guest Relations Manager at BlantyreResponded 27 May 2016

Dear MBR04, Thank you for taking the time to write such a lovely review. We are thrilled to hear that you enjoyed your stay. I shall pass along your kind words to the entire staff and we all look forward to having the opportunity of...More

Reviewed 15 May 2016

While the staff is eager to please, this is a property past its prime and in desperate need of an update. The property is certainly unique and spectacular in certain ways, but this is an old lady in need of a refresh. From the carpets...More

4  Thank travelcd
Response from Christine F, Guest Relations Manager at BlantyreResponded 18 May 2016

Dear travelcd, Thank you for taking the time to write your review on tripadvisor. We are always grateful to receive all feedback which is incredibly valuable to the future success of the property. We have found that this mild winter in the Berkshires with very...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$663 - US$2,633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$663 - US$2,633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms
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Traveller (215)
Room & Suite (90)
Dining (43)
Family and Play Areas (1)
Questions & Answers
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
13 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
18 June 2017|
AnswerShow all 4 answers
Response from tom17cd | Reviewed this property |
Absolutely
1
Vote
poorporkypig
11 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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