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First of all it took us an hour just to check in to get a room. Also you have to ask for pots, pans and any other kitchen equipment and while we were staying there they didn't have any equipment. The room quality isn't that...More
Thank Leon W
Response from 00esa, General Manager at Extended Stay America - Boston - MarlboroughResponded 4 weeks ago
Leon, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services...More
Had issue arriving at location due to vehicle, but after arrival and the staff helping me out I was able to check in and stay and extra day. Sara went above and beyond and each obstacle we came across she was able to assist me...More
Response from Manager_11525, Manager at Extended Stay America - Boston - MarlboroughResponded 16 May 2017
Your feedback is important. Thank you for sharing. It is great to see you received excellent customer service from our staff and that you were well accommodated at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Stay somewhere else is my recommendation. Too much noise to sleep, and in spite of my request for assistance, the Front Office did not help. Overpriced by far for what you get. Many other hotels / motels in the area so stay somewhere else.More
Response from 00esa, General Manager at Extended Stay America - Boston - MarlboroughResponded 2 May 2017
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we...More
Worst hotel stay in my entire life. i checked in and my room was filthy condoms under the bed, food still in the fridge, no toilet paper soap or shampoo in the room at all. The "Grab and Go'" is a joke ugly looking muffins...More
Response from Manager_11525, Manager at Extended Stay America - Boston - MarlboroughResponded 17 May 2017
Thank you for taking the time to write a review of your stay. The situation you described regarding the situation of your room is truly regrettable. We are very sorry for your experience. To ensure your experience is not repeated, going forward we will be...More
Hotel exterior was great looking. Rooms not as nice as I am used to but acceptable. Check in and check out staff were very friendly. I will likely not stay again because I am used to more upscale accommodations and am willing to pay more...More
Thank Chad J
Response from Manager_11525, Manager at Extended Stay America - Boston - MarlboroughResponded 9 January 2017
Thank you so much for sharing your experience with us. We are sorry that our accommodations did not meet your expectations; however, we are glad that you found the staff to be friendly and the property well managed. Thank you again for you review. We...More
US$117 - US$152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Boston - Marlborough Hotel Marlborough ,