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Extended Stay America - Boston - Marlborough

Booking.comUS$119*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Boston - Marlborough
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84 Reviews from our TripAdvisor Community

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Showing 83: English reviews
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Reviewed 4 days ago NEWvia mobile

First of all it took us an hour just to check in to get a room. Also you have to ask for pots, pans and any other kitchen equipment and while we were staying there they didn't have any equipment. The room quality isn't that bad but the service is horrendous. I do not recommend you stay here.

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Helpful?
Thank Leon W
00esa, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Leon, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We regret the inconvenience caused and hope you will consider giving us a...

Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 11 April 2017

Had issue arriving at location due to vehicle, but after arrival and the staff helping me out I was able to check in and stay and extra day. Sara went above and beyond and each obstacle we came across she was able to assist me with. Every staff member greeted us with smiles and a friendly hotel. I can not...

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Helpful?
Thank Bluerose1114
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you received excellent customer service from our staff and that you were well accommodated at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Raleigh, North Carolina
Reviewed 4 weeks ago

Stay somewhere else is my recommendation. Too much noise to sleep, and in spite of my request for assistance, the Front Office did not help. Overpriced by far for what you get. Many other hotels / motels in the area so stay somewhere else.

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Helpful?
Thank elamnc
00esa, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving...

Alberta, Canada
Reviewed 14 April 2017

Worst hotel stay in my entire life. i checked in and my room was filthy condoms under the bed, food still in the fridge, no toilet paper soap or shampoo in the room at all. The "Grab and Go'" is a joke ugly looking muffins and some granola bars, i wanted to speak to the manager about the conditions of...

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Helpful?
Thank abbikistner27
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the situation of your room is truly regrettable. We are very sorry for your experience. To ensure your experience is not repeated, going forward we will be working with our team to make sure this situation is not repeated. Thank you very...

Portland, Maine
Reviewed 31 December 2016

Hotel exterior was great looking. Rooms not as nice as I am used to but acceptable. Check in and check out staff were very friendly. I will likely not stay again because I am used to more upscale accommodations and am willing to pay more for that. This hotel was acceptable.

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Helpful?
Thank Chad J
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you so much for sharing your experience with us. We are sorry that our accommodations did not meet your expectations; however, we are glad that you found the staff to be friendly and the property well managed. Thank you again for you review. We truly value your business and appreciate you choosing Extended Stay America.

Spencer, Massachusetts
Reviewed 7 November 2016

The staff could not have been more friendly and helpful. This was especially appreciated by me since I was staying by myself. Only thing I suggest is that if you are staying here to bring a hair blow dryer because they do not keep them in the rooms. You have to get one at the desk.

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Helpful?
Thank 845lorig
Leominster, Massachusetts
Reviewed 26 October 2016

We needed a room to sleep for the night after a wedding, as the hotel blocked off for the wedding was all booked. The hotel was clean and the staff was nice. We had no issues with our room, it was clean and everything was working. It was priced for what we needed.

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Helpful?
Thank Stephanie G
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

The team and I appreciate your comments. It is good to know that affordable price was much to your liking and that our staff provided you with memorable customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

York, Pennsylvania
Reviewed 24 October 2016 via mobile

My son and I stayed there for 1 night. It was very inexpensive for the Boston Framingham areas.Problem 1 very strong tobacco odor in the hall and less strong in the room. No coffee maker. Rollaway beds are $10 extra. Wifi was spotty. Breakfast was accurately described as "grab and go" This is not a complement. Shampoo was free but...

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Helpful?
Thank billandl
Reviewed 23 October 2016 via mobile

Stayed here in the past and was very pleased. Not pleased this time. Ashley the front desk supervisor has a poor attitude, sloppy unprofessional appearance and generally doesn't care or understand the basics in the hospitality business. We had to change rooms because the first was unsanitary and untidy. The thing that got me was a card on the bed,...

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Helpful?
1Thank starlit1913
Reviewed 16 October 2016

My fiancé and I will never come back here. Number of issues Front desk supervisor Ashley very poor customer service has major attitude and never is polite Rooms are very disgusting fleas, toilets don't flush, mold on ceiling, dirty blankets Rooms smell Bad general manager does not work with customer or quests on room issues or other issues. Christine the...

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Helpful?
Thank Christine C
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Your review recently caught my attention. Please accept my most sincerest apologies on the quality of your stay. You should have never had to endure the many issues that you did. In response, we are currently working on bettering our customer service, communication, and cleaning standards at our hotel. If you would like to discuss this further, please contact me...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northboro Rd E, Marlborough, MA 01752-1818 (Formerly Homestead Studio Suites)
Region: United States > Massachusetts > Marlborough
Price Range: $155 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Boston - Marlborough staff and other travellers.
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Questions? Get answers from Extended Stay America - Boston - Marlborough staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
elamnc, 2 May 2017 | Read review
“do not stay here stay away from this hotel management there sucks”
abbikistner27, 14 Apr 2017 | Read review
“We were far from the elevators and on the third floor, no issues.”
stephaniegK3977CJ, 26 Oct 2016 | Read review
“Large property so near an exit or elevator if that is important to you.”
2xDeal, 1 Oct 2015 | Read review
“I would stay away from room next to the stairwells”
AmyF1965, 29 Jul 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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