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Best Western Royal Plaza Hotel & Trade Center

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Traveller (73)
Room & Suite (32)
Dining (9)
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Overview
  • Excellent39%
  • Very good25%
  • Average19%
  • Poor10%
  • Terrible7%
Travellers talk about
“large hotel”(12 reviews)
“the wait staff”(10 reviews)
“restaurant staff”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Best Western Royal Plaza Hotel & Trade Center
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (851)
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All reviewslarge hotelthe wait staffrestaurant staffbreakfast buffetfront desk staffnew englandbed was very comfortablegreat experiencebusiness tripfitness centerconferencejeffwebbbweventfacilityboston
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1 - 5 of 839 reviews
Reviewed 1 week ago

The staff are so friendly and helpful here! The restaurant was excellent and the rooms have been recently renovated. The kids really enjoyed the arcade and swimming pool. There are many hotels to choose from in the area, but I would recommend the BW Royal...More

Thank jesstl30
Hotel's Favourite
Reviewed March 4, 2018 via mobile

A friend and I stayed here as we passed through New England. It was my birthday when we checked in. The front desk person noticed when I gave him my ID so he upgraded us to a fancier room. The room was clean, all devices/appliances...More

Thank Jennifer K
Response from rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade CenterResponded March 13, 2018

Happy birthday! Thank you for making us a part of your special day. We are always committed to providing excellent service to our guests. I am glad you were pleased with all of the amenities. We hope you had a chance to try out our...More

Reviewed 2 weeks ago via mobile

I was In town for a wedding anniversary party - there are nicer hotels around but the staff is so friendly and responsive Late check in - they had me all set and quickly checked in The breakfast buffet was good the service was excellent...More

Thank EatTravelJog
Response from rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade CenterResponded 1 week ago

I’m so glad you had a positive experience at our hotel. I hope the anniversary party went well and you had a wonderful trip. We believe that breakfast is the most important meal of the day, which is why we will always provide a complimentary...More

Reviewed 3 weeks ago

Toilet was flushing on its own throughout the night and we had to disconnect it because we could not get through to a maintenance. Check-in and Check-out were terrible. We were the only clients there both of the times and it took 20ish minutes. Bar...More

Review collected in partnership with Best Western
1  Thank Kayla M
Response from rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade CenterResponded 2 weeks ago

I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to...More

Reviewed 3 weeks ago

This Best Western is nice. Rooms kind of outdated but it has a great lobby with a restaurant/bar area and arcade and pool. Free breakfast was nice to have included. The wireless internet isn't great. Would stay here again because the price was good but...More

Review collected in partnership with Best Western
Thank megnicky
Response from rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade CenterResponded 2 weeks ago

Thank you for providing feedback regarding our hotel. Our staff prides themselves in making sure every guest’s stay is comfortable. We strive to improve the quality of each guest’s stay with complimentary Wi-Fi and breakfast. Thank you for choosing our hotel and we hope to...More

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About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$124 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Marlborough
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Marlborough
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (32)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Lordthunder
January 4, 2017|
AnswerShow all 5 answers
Response from rickskinner60 | Property representative |
When you visited our hotel and asked to sample the blankets before booking, we were happy to oblige. After sampling all of our secondary fleece blankets housekeeping brought for your inspection, I am sorry you chose not to... More
0
Votes
tobyybarra
November 2, 2016|
AnswerShow all 4 answers
Response from rickskinner60 | Property representative |
Thanks for the question. You would need Interchange 11A off of the MASS PIKE (Rt. 90). Then just take I-495 North. We look forward to having you stay with us! -Rick
0
Votes
Marcia S
March 27, 2015|
AnswerShow all 3 answers
Response from Brian D | Reviewed this property |
I don't think this is the BW you are remembering. When u enter this BW you come into a huge open atrium that is often set up for private events like trade groups.
1
Vote
Room Tips
"The Rosemary French Fries are Excellent"
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"We were on the 6th floor, still a lot of noise from parties coming in from the function rooms going back to..."
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"Avoid rooms at the ends of hallways."
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"Our room was almost at the end of the hall so it was quiet there. I imagine it was noisier by the elevators."
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