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Crowne Plaza Hotel Boston - Natick

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513 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Showing 496: English reviews
Scotland
Reviewed 21 October 2014

From the moment we arrived, after a lengthy journey from Scotland, UK, through to our departure six days later, we found the staff to be extremely friendly and helpful. Likewise the hotel facilities and our room were both of a high standard of cleanliness. Its location also made it an excellent location to stay for visiting Boston as well as...

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Helpful?
Thank Ev1603
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Ev1603, Thank you very much for your 5-star review and wonderful comments about our staff! We are happy to hear you found our location very convenient, and that our comfortable rooms suited your family's needs while traveling from Scotland. We appreciate you sharing your feedback with other travelers and hope to welcome you back in the future! Warm Regards,...

JulieM08
Reviewed 12 October 2014

The next time you catch a game or concert at Gillette Stadium and need a place to stay, consider The Crown Plaza Boston-Natick. Our family went to a concert this summer and decided to stay at The Crown Plaza Boston-Natick also called the Verve. I chose this hotel because I wasn't interested in paying the ridiculous prices located close to...

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1Thank JulieM08
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear JulieM08, Thank you for your wonderful feedback!! We are so glad you decided to stay at the Verve while visiting Gillette Stadium and that you had such a great experience. As IHG Rewards Club members, thank you for your loyalty to the IHG brand. I'm so happy to hear we exceeded your expectations for service, and that you were...

Montville, New Jersey
Reviewed 6 October 2014

We ended up at the Crowne Plaza in Natick as we were late in booking rooms for Parent Weekend for Boston College. Although 7 miles away from BC, the ride was easy as the hotel is directly off of the Mass Pike. Room was spacious- ours was on the 1st floor and we had an outdoor patio and table with...

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Thank auntiebling
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear auntiebling, Thank you for your wonderful feedback! We're glad you chose our hotel for Parents Weekend and hope you will make us your home while visiting your son/daughter at Boston College over the next couple of years. Our patio rooms are very convenient to socialize and enjoy the outdoor weather, and we are glad you thought so, too! Please...

Reviewed 28 September 2014 via mobile

Hosted baby shower. Staff was excellent. Professional party planning team ensures every detail is perfect. If you are planning an event be sure to work with the following staff: Ask for Event planner: Michelle Nichols She is spectacularly responsive, hard working and enthusiastic. Every detail we arranged was set up for my event. Every phone call was returned. Could not...

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Thank Veronica O
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Veronica O, Thank you for fantastic feedback on our Events & Catering Planner, Michelle, as well as Yann and Jesse in banquets, and Felicia in Guest Services. I have passed along your comments on the delicious food from your event to our Chef and appreciate you sharing your comments with others who are looking to book an event! We hope...

Reviewed 23 September 2014

The ambiance was really good. The reception people were really good and helpful. The food was a little weird but not that bad. Russell (The Best), Joe, Josh, Gerrard, Ryan, Brett, Holly (bar tender) and more (these are the names I remember on the top of my head as of now). These were really good. Room service was timely and...

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Thank Mohit S
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Mohit S, Thank you for your exceptional feedback on our staff and facilities! I was thrilled to share your comments with our team and appreciate you taking the time to share this with others. We hope you will stay with us again should your travels bring you back to Natick! Very best, Melanie Faas

Waterford, Ireland
Reviewed 20 September 2014

great location, across the street from Natick mall. Staff are friendly and breakfast is decent. The bar is a little odd. Seems like it was decorated by a biker, and its a complete lottery if the drinks you get match what you order, but overall I recommend this place to anyone looking to the Natick area.

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1Thank ken m
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ken m, Thank you so much for taking the time to review your stay! We sincerely appreciate your kind comments about our excellent customer service team, and glad you found our location to be convenient to shopping and area restaurants. We look forward to seeing you again if you return to the Natick area! Best Regards, Melanie Faas

new york,ny
Reviewed 7 September 2014

nice hotel, comfortable beds. I got a very good nights sleep. Funky bar, front desk staff was very polite. The only negative was that the hallway carpet was stained and the wallpaper had scratches on it. This was the second time i stayed at this property and will again.

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2Thank ale722
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ale722, Thank you for your review and sharing your great comments on our comfortable beds! We are so glad you had a good nights rest while staying with us. We are in the process of making some improvements to our facilities including the hallway areas you mentioned. Thank you again and we look forward to your next visit! Best...

Springfield, Massachusetts
Reviewed 7 September 2014

We were there for my niece's wedding. Great rooms and pretty good service. The room was nicely appointed and the beds were very comfortable. Free wifi if you're a member if their rewards program. The staff was friendly and competent. Minor complaints...we had a very difficult time finding a luggage cart to help get luggage in/out. 1. There only seemed...

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1Thank 927LarryS
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear 927LarryS, Thank you for taking the time to share your experience at the Verve. We're delighted you had an enjoyable time at the wedding, and found our rooms comfortable and well suited for your needs. I do apologize for the inconvenience and difficulty you had in finding a luggage cart. We do have three carts and while all are...

Skaneateles, NY
Reviewed 3 September 2014

This was our second stay at the Verve in Natick. The value is incredible. Very clean, pleasant rooms, comfortable beds, beautiful bathrooms with good water pressure. The lobby areas and hallways are very interesting. Lots of retro decor with movie and pop culture references. We get a kick out of it! The staff is very nice and we were able...

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Thank Skantravellady
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Musiclady17, It is a joy to hear such positive feedback from a Top Contributor on TripAdvisor! We can't thank you enough for your kind words and for taking the time to share your experience with others. So glad your second visit was enjoyable and relaxing, and that you enjoyed the unique, retro decor. See you next time! Warm Regards, Melanie...

Huntingdon Valley, Pennsylvania
Reviewed 2 September 2014

We were very disappointed with our stay during Labor day weekend. After checking in to our room, we found out that the air conditioner was very noisy. Called the front desk, and few minutes later Mr. Whitfield from guest services showed up to move us to a different room, was very apologetic and offered us some bonus points for our...

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Helpful?
Thank bonbonbon3
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear bonbonbon3, Thank you for your honest feedback. I am truly sorry for your unsatisfactory experience with us and that the A/C unit in your room caused a disruption during your stay. Most of all, I regret that we did not meet or exceed your expectations for a Crowne Plaza hotel. Thank you for your kind comments about Mr. Ryan...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 

Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760-1514
Region: United States > Massachusetts > Natick
Price Range: $146 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Boston - Natick staff and other travellers.
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Wolcott, Connecticut
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Questions? Get answers from Crowne Plaza Hotel Boston - Natick staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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