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Crowne Plaza Hotel Boston - Natick

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Traveller (66)
Room & Suite (44)
Dining (14)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“the verve”(54 reviews)
“mile radius”(7 reviews)
“logan express”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3 Star Hotel
All hotel details
Additional information
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Reviews (571)
There are newer reviews for Crowne Plaza Hotel Boston - Natick
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233
163
86
37
32
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All reviewsthe vervemile radiuslogan expresslarge mallpantry restaurantlava lampsexecutive floornatick areafront desk stafftrain stationdirectly across the streetmass pikeshopping and restaurantsshuttle servicefree shuttlebusiness tripnew england
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191 - 195 of 551 reviews
Reviewed 9 June 2015

On the positive side the rooms were clean and the staff in the lounge was nice. Unfortunately this hotel suffers from a poorly trained and managed staff. They were nice enough but they were simply incapable of addressing or understanding basic issues. When we arrived...More

3  Thank Brad M
Response from IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - NatickResponded 25 June 2015

Dear Brad M, Thank you for your review regarding your recent stay with us. It is regrettable the level of service you received was less than satisfactory. I would like to address this with you further. I have sent you a private message to obtain...More

Reviewed 3 June 2015

The last time we stayed, it was simply the Crowne Plaza. It has been updated, the new restaurant, The Pantry, is welcoming, fun, clean and has an appetizing menu. The renovated bar looks gret, but have not yet had time to use it. The rooms...More

Thank joanjam
Reviewed 31 May 2015

We stayed at this hotel as a way station for a family function in Boston. The rooms was very comfortable and clean. I paid a very good rate by booking a non-refundable reservation with a AAA discount and found I got a good value for...More

Thank Vince F
Reviewed 31 May 2015

We stayed overnight after attending a function at the hotel. The service and food at Pantry were less that adequate. The room was fine, but could have been cleaner--the corners of the bathroom were dusty, toothpaste splatter from a previous guest spotted the bathroom wall,...More

1  Thank PStGermain
Response from IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - NatickResponded 15 June 2015

Dear PStGermain, Thank you for taking the time to review our property. I am pleased to note that you liked the convenient location of the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just...More

Reviewed 28 May 2015

Very easy to get to and fro. Highly conveniently located. Terrific Front Desk staff. Lot's of parking. Across from terrific WWII museum. Used hotel as convenience while visiting family. King bed outstanding If you're seeking old-fashioned charm, the Crowne Plaza chain isn't it. Furniture simple...More

Thank guyonmedal
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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$137 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$137 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (66)
Room & Suite (44)
Dining (14)
Business Centre & Event Rooms (5)
Questions & Answers
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Lindsay813
29 September 2016|
Answer
Response from 1diva | Reviewed this property |
There is a mini fridge in the room. There is not a microwave .
1
Vote
cris925
12 April 2016|
AnswerShow all 2 answers
Response from Dan R | Reviewed this property |
Not sure about the pet friendly but it seems they are a pretty clean chain. The rooms were clean.
0
Votes
Bill D
20 January 2016|
AnswerShow all 3 answers
Response from Susan M | Reviewed this property |
No, there's no pool at the hotel. There's a small gym on the main floor, and the beautiful Natick Mall is across the street if you're into mall walking. But no pool. Sorry.
0
Votes
Room Tips
"away from the highway and Air con units"
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"South side rooms quieter away from the main road. Top floor rooms very spacious. Join IHG and get upgrades..."
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"Not all rooms have a fridge so make sure that you ask for that if you need one."
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"We're on the 1st floor no view but equipped with out door balcony."
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