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Sheraton Needham Hotel

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Sheraton Needham Hotel
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386 Reviews from our TripAdvisor Community

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Showing 370: English reviews
New York City, New York
Reviewed 5 days ago NEW

The hotel's location is good as it is close to both Rt 1 and I-95. Other than that the hotel is average. It appears it's an older building recently renovated. Everything is rather on the smaller side, as the room and corridors suggest. The fitness room is tiny and so is the swimming pool. Their breakfast facility is nice but...

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Helpful?
Thank Ron S
Michael S, Director of Rooms at Sheraton Needham Hotel, responded to this review

Thank you, Ron, for taking the time to share with us your feedback. We're constantly striving to grow and improve the hotel as well as our services. I will share your feedback with our Executive Chef and we'll review our breakfast buffet offerings. While we can't grow the pool of fitness center facilities, we do have plans to purchase all...

New York, NY
Reviewed 6 days ago NEWvia mobile

I can always tell when a hotel has aged because my allergies go crazy. I walked into the first room they gave me and turned right back around and went back to the front desk for a do-over. The heating unit was loud. Like, lawnmower loud. The front desk was accommodating and had me on my way to a new...

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Helpful?
Thank secolvin
AWFOM, Front Office Manager at Sheraton Needham Hotel, responded to this review

This is Allison Wright, Front Office Manager here at the Sheraton Needham Hotel. I am terribly sorry about the poor experience you had while staying with us, specifically in regards to the issues you encountered with your allergies. I would like to thank you for your feedback, as it helps to prevent these types of issues from happening again. Please...

Washington DC, District of Columbia
Reviewed 1 week ago

I had a great experience, the housekeeping staff was really nice and accommodating. My most pleasant experiences were with Paulette at the Front desk. Her service was exceptional and she took very good care of me. Jacob was also very helpful during the nght shifts. I remember them by names (especially Paulette) because of the superb service rendered. She is...

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Helpful?
Thank lawrenciaatakora
AWFOM, Front Office Manager at Sheraton Needham Hotel, responded to this review

This is Allison Wright, Front Office Manager here at the Sheraton Needham Hotel. I am so glad to hear that Paulett and Jacob were able to enhance your stay experience. Thank you for taking them time to recognize them for their efforts; we truly appreciate it! Please feel free to reach back out to me directly at any time with...

Reviewed 2 weeks ago

My friend and I had a wonderful stay. It was a really last minute booking on new year's eve. Most hotels were booked but we were lucky to find this one at a very affordable rate. Room is clean, great bed, huge space and starbucks coffee was available in the room (WOW!). Breakfast was great! Love the food and the...

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Helpful?
Thank Risa C
Bogota, Colombia
Reviewed 2 weeks ago

Stayed for business purposes, rooms are proper, enough space, clean. Common areas as dinning room are nice. Service is good, staff is helpful and attentive. I understand it does have a parking lot and provides a shuttle. Breakfast is assorted.

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Helpful?
Thank SaraSalazar
AWFOM, Front Office Manager at Sheraton Needham Hotel, responded to this review

This is Allison Wright, Front Office Manager here at the Sheraton Needham Hotel. I would like to thank you for your feedback, as it helps us to grow and improve as a hotel. While, I appreciate all of your positive recognition, I would be thankful to hear what could have enhanced your overall stay experience. Please feel free to reach...

Reviewed 4 weeks ago

We have been staying many nights at this hotel as our house is being renovated. The staff at the front desk knock themselves out to provide the best service possible. They are smart and flexible and go the extra mile for you. The rooms are clean and comfortable with every convenience you need. What surprised us as well was the...

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Helpful?
Thank Gail M
Reviewed 13 December 2016 via mobile

For a moment, I was afraid my rental car won't make to the hotel (uphill/slope). The whole garage setup is inconvenient, as have to carry luggage and walk up the stairs. Too crowded, too noisy, too outdated. I got into this the last min, as the reserved hotel was damaged by snow storm... With other choices, I am pretty sure,...

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Helpful?
Thank MamaGlovestoeat
AWFOM, Front Office Manager at Sheraton Needham Hotel, responded to this review

I am so sorry to hear about the poor experience you had while staying with us. I would like to thank you for your feedback, as it helps to prevent these types of issues from happening again. I will be sure to connect with my fellow leadership team so we can address these issues promptly. I truly hope this does...

San Mateo, California
Reviewed 7 December 2016 via mobile

Stayed here for a family reunion weekend. Drive is about 30 to 45 minutes from the Logan airport. Helpful front desk and hotel staff. Good rooms: clean and very nice linens. Courtesy shuttle will take you to train station or any distance within 3 miles of the hotel. Only drawback: hotel bar closes early. Club level was ok. No special...

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Helpful?
Thank Tiny_Bubbles007
New York City, New York
Reviewed 29 November 2016

Our extended family all stayed at this hotel over the Thanksgiving holiday. The staff could not have been more helpful! They did all they could to make our stay comfortable, which it was. The rooms were fine and the beds very comfortable. It was really great to be close to the shopping center (to which they have a shuttle running),...

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Helpful?
Thank EW618
Reviewed 20 November 2016

They completely messed up my check-in, over-charged the hold amount on my card, gave a second bill to my guest, told me to 'come downstairs' with my computer when I had a problem with wi-fi, made no attempt to acknowledge my concern about mistakes in billing. Parking inconvenient. No sense of customer service at all. A smile costs nothing. Frequent...

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Helpful?
Thank Dandelion42

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Needham is adjacent to the Interstate 95/Massachusetts Route 128 high-tech corridor. Just minutes from downtown Boston, our hotel has 4,500 square feet of meeting space. ... more   less 

Additional Information about Sheraton Needham Hotel

Address: 100 Cabot Street, Needham, MA 02494
Region: United States > Massachusetts > Needham
Price Range: $145 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Needham Hotel 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Sheraton Needham
Needham Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Needham Hotel staff and other travellers.
13 questions
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West Coast
over a year ago
Portland, Oregon
Worcester, Massachusetts
over a year ago
4 months ago

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Questions? Get answers from Sheraton Needham Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great room, clean room, excellet service”
 of 5 bubbles , 9 Jan 2017 | Read review
“Get a view of the patio!”
 of 5 bubbles gailm423, 20 Dec 2016 | Read review
“Ask for extra lightbulbs as room is dark.”
 of 5 bubbles Dandelion42, 20 Nov 2016 | Read review
“I always ask for higher floor everywher.”
 of 5 bubbles FriskyTrips, 18 Nov 2016 | Read review
“stay on an upper flooe”
 of 5 bubbles lisagG1136JW, 27 Oct 2016 | Read review
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