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Hotel Indigo Boston - Newton Riverside

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Hotel Indigo Boston - Newton Riverside
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683 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Boston - Newton Riverside
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Showing 657: English reviews
San Clemente, California
Reviewed 23 October 2016

Room was very expensive, over $400, for a standard room. The room was dirty , and I mean clearly not cleaned well in months. The floors were dusty, TV, desk, all with visible dust covering them. Bathroom was not well cleaned. Very disappointed given outrageous price.

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Helpful?
1Thank Chriscasler
Management response:

Dear Chriscasler, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Boston, Massachusetts
Reviewed 20 October 2016 via mobile

Nice, trendy hotel. The staff was great and the bar/restaurant outdoor area was really good! The rooms are on the smaller size but comfy and clean. The subway/train to Boston is a two minute walk. The outside of the hotel looks plain compared to the inside which is nicely updated and trendy.

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Helpful?
Thank Cyndi A
Management response:

Dear Cyndi A, Thank you for your review of The Hotel Indigo Newton, We are pleased to read that you enjoyed your stay with us. We take pride in the entire Guest process from our clean and comfy rooms to our trendy décor inside. I will share your comments with our staff and look forward to your next stay with...

Reviewed 20 October 2016

I had a room overlooking the golfcourse across the road which was great. I could open the windows for some fresh air without too much noise from the road outside. Everthing was comfortable and I did not need anything more for just one night's rest.

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Helpful?
Thank Alfred H
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Alfred: Thank you for choosing the Hotel Indigo Newton and for sharing your brief stay experience with your fellow Trip Advisor Travelers. It is wonderful to hear that you enjoyed your stay. We hope to see you again soon! Sincerely,

Providence, Rhode Island
Reviewed 18 October 2016 via mobile

Rooms were clean. Very disappointed in unpreparedness of management when checking in group for wedding weekend. Family members waited for hours for rooms to be ready. Very disappointing since this was planned months in advance.

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Helpful?
Thank Bethany G
Management response:

Dear Bethany G, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level...

Cape Cod, Massachusetts
Reviewed 18 October 2016 via mobile

Right off Rt 95. Parking was a breeze and check in was easy although the front desk attendant whispered the entire check in and then all down hill. The walls are paper thin so much that I heard the couple moaning in the room next to me😳😳. Lights out at midnight and a myriad of noises. The A/C unit was...

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Helpful?
Thank Frank L
Management response:

Dear Frank L, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Carlos A Assistant...

Frederick, Maryland
Reviewed 13 October 2016 via mobile

The hotel was priced appropriately for being about 40 minutes from Boston . The walls were so thin we could hear the elevator continually. The decor was updated and minimal. The cleaning staff overused the chemicals to make the room smell fresh . They provide free parking. The dining room /bar was popular . The breakfast was overpriced but with...

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Helpful?
Thank nickpickle2016
Management response:

Dear nickpickle2016, Thank you for taking the time to write a review, We appreciate the feedback as a tool to improve. I will be looking into the points you have shared and address any that can be addressed. I thank you once again for sharing your experience. Sincerely, Carlos A Assisatant General manager

Westport, Connecticut
Reviewed 2 October 2016 via mobile

I have stayed here several times in the past. It has a good night life bar downstairs that usually has a good crowd. The rooms are small and simple usually. This past stay the room was VERY small and the bathroom while well equipped was tiny. Not worth the price I paid ! The lobby wasn't willing to change the...

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Helpful?
Thank AJMcma
Management response:

Dear AJMcma, Thank you for your candid review. I apologize that your recent stay did not meet expectations. I appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Reviewed 28 September 2016

Perfectly located outside of Boston, but adjacent to the train station which services the T (subway) directly to downtown for less than $3, the commuter rail into the city or out of it, and Amtrak! The hotel was clean, spacious, and had a very friendly staff, as well as free parking in the parking garage. If you don't need to...

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Helpful?
Thank Hillary S
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Hillary S: Thank you for choosing the Hotel Indigo Newton and for sharing your stay experience with your fellow Trip Advisor travelers. The team will be excited to read your comments about the clean our hotel was for you and the friendliness of the staff. Our location is a major benefit to those who want access to Downtown Boston...

Maine
Reviewed 25 September 2016

Very nice hotel. This was the second time we have stayed here. Hotel is right up the hill from the Riverside train station which is were we caught the shuttle for the Jimmy Fund Boston half-marathon today. It was clean, beds are comfortable. Rooms are quiet. Staff are very nice, friendly. Bathroom was nice, clean, nice shower. If I had...

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Helpful?
1Thank MaryLinn39
Management response:

Dear MaryLinn39, Thank you for your review. We are delighted to read that you enjoyed the hotel and found the convenience to the Riverside Station helpful. We take pride in not only with the service our staff provides but also in the cleanliness, look and feel of our rooms. We look forward to your next stay for the Jimmy Fund...

Reviewed 24 September 2016

We were given a room right off the lobby. At 1:30 am the music from the bar right outside our door was blaring. There was absolutely no consideration given to the people who happen to have rooms adjacent to this bar. What are they thinking, that everyone who stays wants to party all night? Ruined our weekend

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Helpful?
1Thank Barak G
Management response:

Dear Barak G, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I will look into this personally, Our BOKX 109 music hours are until 11:30pm in consideration with our hotel guests and should not go past those hours. I will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 

Additional Information about Hotel Indigo Boston - Newton Riverside

Address: 399 Grove Street, Newton, MA 02462
Region: United States > Massachusetts > Newton
Price Range: $156 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Number of rooms: 191
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Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Boston - Newton Riverside staff and other travellers.
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Questions? Get answers from Hotel Indigo Boston - Newton Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the 2nd floors, go HIGER up. Too noisy because of the restaurnat/bar downstairs.”
 of 5 bubbles favorisreal, 23 Nov 2016 | Read review
“Go to another hotel.”
 of 5 bubbles dallasinc21, 9 Nov 2016 | Read review
“Best bet for good room, is to stay somewhere else..”
 of 5 bubbles Chriscasler, 23 Oct 2016 | Read review
“Rooms on the Western side should be very quiet.”
 of 5 bubbles AlfredH430, 20 Oct 2016 | Read review
“Poolside is a great view, and quieter in the morning”
 of 5 bubbles Jmberson, 24 Aug 2016 | Read review
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