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Quality Inn & Suites

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Traveller (8)
Room & Suite (13)
Dining (7)
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Overview
  • Excellent16%
  • Very good40%
  • Average28%
  • Poor8%
  • Terrible8%
Travellers talk about
“room was clean”(24 reviews)
“nice tv”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
Jun. 4Jun. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (198)
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Traveller rating
32
74
56
17
17
Traveller type
Time of year
LanguageEnglish
32
74
56
17
17
Show reviews that mention
All reviewsroom was cleanwasher and dryernice tvironing board and ironsmith collegefree breakfastdowntown northamptonthe check in processhalf milestayed one nightchoice hotelsan older hotelpleasant staywould definitely stay here againcomfortable hotelup to datefirst floor
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21 - 25 of 196 reviews
Reviewed June 12, 2017 via mobile

Second trip and stay at this suite hotel. Last time I reviewed direct to their website that I felt compelled to clean the kitchen before food prep.I was assured this was not normal and to please try them again. This time was worse. Orange powder...More

Thank BeckyBuckeye
Response from Shaun L, General Manager at Quality Inn & SuitesResponded June 14, 2017

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues with the cleanliness of your room and kitchen during your recent visit to our hotel. I have shared your feedback with my Housekeeping Manager to ensure we...More

Reviewed June 6, 2017 via mobile

The motel is the type with outside two story entry and no elevators in the main building. The motel may be on the lower scale of hotel/motel that I'm use to but they try to make up for that with friendly staff and taking extra...More

Thank William4932
Response from Shaun L, General Manager at Quality Inn & SuitesResponded June 7, 2017

Thank you William4932 for taking the time to provide a review of your recent stay with us at The Quality Inn & Suites in Northampton. We are all glad to hear that you enjoyed your stay with us and we truly appreciate the kind words...More

Reviewed May 30, 2017 via mobile

We had stayed in unit last year, this time it wasn't as good in the new section ( several stories high ). Hot water was warm only and key didn't work. I recommend not staying on new building until they bring it up to speedMore

Thank Catherine R
Response from Shaun L, General Manager at Quality Inn & SuitesResponded June 2, 2017

Thank you so much for taking the time to review your stay with us at the Quality Inn & Suites. Allow us to apologize for failing to meet your expectations regarding the quality of the room. We work hard to ensure that our guests are...More

Reviewed May 30, 2017 via mobile

Had a moderately unpleasant stay. I am a senior citizen and was limping quite noticeably from an ankle injury. So of course they put me in a 2nd floor room and there was no elevator. Nor was there anyone to help me get my 2...More

Thank drmargery
Response from Shaun L, General Manager at Quality Inn & SuitesResponded June 2, 2017

Thank you so much for taking the time to review your stay with us at the Quality Inn & Suites. Allow us to apologize for failing to meet your expectations. We work hard to ensure that our guests are extremely satisfied with both our service...More

Reviewed May 20, 2017 via mobile

Very nice front desk people. Room nice. AC great. Breakfast hearty. Near downtown. Very laid back. Good value. Beds comfy. Big fridge and microwave. Clean. Recommend this hotel to people travelling to Amherst or Northampton. Great Eileen Fischer store nearby. Oh oh.More

Thank Ronna W
Response from Shaun L, General Manager at Quality Inn & SuitesResponded May 22, 2017

Thank you so much for reviewing your recent stay with us at The Quality Inn & Suites in Northampton. We truly appreciate the incredibly positive feedback and the really nice compliments you mentioned. We are thrilled you enjoyed your stay with us! It's always wonderful...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$112 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
US$112 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
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Traveller (8)
Room & Suite (13)
Dining (7)
Business Centre & Event Rooms (1)
Questions & Answers
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ocnorth_western
October 29, 2017|
AnswerShow all 4 answers
Response from nashpaul | Reviewed this property |
Depends on the rate. There are some non-cancelable advance-purchase where they charge you immediately. But most times not until the stay.
1
Vote
Debbie R
September 19, 2015|
AnswerShow all 2 answers
Response from Liz D | Reviewed this property |
The hotel building has the king suites.
1
Vote
Room Tips
"Top floor probably better."
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"Don't stay here with young kids, not the environment you want them to see."
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"The switch beside the entry door controls several outlets including where you might plug in your devices."
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"go somewhere else"
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