We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsbreakfast buffetomelet stationrevenue managerquiet floorbit wornpool and hot tubthe hotel staffdowntown areaone night stayfitness centerconvenient locationcomfortable staygracecolonialbostonleestockbridge
The hotel is under renovation. I get that, although we didn't know it in advance. Our room was clearly one of the ones renovated. However, the drain stop didn't work in the sink and the phone didn't work. The switch on the reading light over...More
That day they were still upgrade remodeling the hotel but my room was already done upgrade and very nice room as you see the pictures... It's so nice to look out the window view to see the mountains on 7th floor!
It's also right in...More
Let me start off this review by saying that the hotel is under construction and new management/ownership. So, despite the warnings from other guests who stayed in previous weeks, we bit the bullet and decided to stay. I specifically asked for a room away from...More
The place is under major renovations, still says Crown Plaza on the Web site and no where does it state they are under construction, Shower did not work. The parking lot is full of craters with no direct access to the rooms. People were complaining...More
Thank beth s
Response from IHGService, Guest Relations Manager at Berkshire Plaza HotelResponded 5 days ago
Dear beth S,
My name is Anthony and I thank you for your recent stay with us and reviewing our property. I am very sorry for the inconvenience you have experienced with the on-going renovation of our hotel and the challenges you had during your...More
Heads up, travellers: this hotel is one big construction site. The new owner is remodeling it — on every floor. Rooms are ripped out, there are automatic hammers & saws going all day, and the place is filled with sheetrock dust, plaster, tile, paint spills...More