Hilton Garden Inn Plymouth
Four Home Depot Drive, Plymouth, MA 02360-2669
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Avg. C$211 /night, 10/13 - 10/14
C$417
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4.5
#4 of 10 hotels in PlymouthLocation
Cleanliness
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Value
Our Hilton Garden Inn is located at Exit 13, Route 3 in Plymouth, America's Hometown, walking distance to shopping and restaurants. Cape Cod is 30 miles north while Boston and Logan Airport are 40 miles south. Nearby Plymouth Attractions are Plimoth Plantation, Plymouth Rock, and Mayflower II. Whale Watching Tours, Adventure Tours, and Fishing Charters. Plymouth Golf Courses are Waverly Oaks, Crosswinds, and Pinehills. Plymouth Harbor and Cape Cod Beaches. Martha's Vineyard and Nantucket Ferry Service. Edaville Railroad and Water Wizz of Cape Cod. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please busy executives or leisure travelers are our array of special amenities including, complimentary WiFi, in-room hospitality center with microwave and refrigerator, coffee maker, large work desk with desk level outlets, adjustable lighting, and ergonomic Herman Miller Mirra chair.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Board games / puzzles
Kids stay free
Children's television networks
Paid private parking on-site
Secured parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Microwave
Flatscreen TV
Bath / shower
Bottled water
Wake-up service / alarm clock
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English
Location
Four Home Depot Drive, Plymouth, MA 02360-2669
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
Boston Logan International Airport
56.2 km•
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New Bedford Airport
37.8 km•
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Rental Cars
18 Restaurants
within 1 kilometer
1,115Reviews11Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Hilton to me is always a good stay. Rooms are excellent with good bed and bathrooms and facilities to sit as well as lie on bed. The hotel has a small restaurant which we used for breakfast and this was included as was parking. Good stay only regret is just one night. Great staff too made a good stop for Plymouth
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friends and I stayed at this property during our visit to Plymouth for a weekend getaway, and the accommodations were nothing short of excellence!
Given the current pandemic, the first thing I noticed upon entering the property was that they were very well prepared in ensuring the safety of their guests as well as employees. There were signs posted everywhere, promoting social distancing, multiple sanitizer stations and all employees were wearing masks.
Not only does this property have a well executed plan to ensure guest safety, but their staff went above and beyond to ensure my stay was as pleasant as can be given our current state. The staff were very knowledgeable of the area. This was my first time visiting Plymouth and they were able to provide me with many recommendations of activities/places to visit during my stay.
They made my first visit to Plymouth very memorable. I will definitely come back!
Given the current pandemic, the first thing I noticed upon entering the property was that they were very well prepared in ensuring the safety of their guests as well as employees. There were signs posted everywhere, promoting social distancing, multiple sanitizer stations and all employees were wearing masks.
Not only does this property have a well executed plan to ensure guest safety, but their staff went above and beyond to ensure my stay was as pleasant as can be given our current state. The staff were very knowledgeable of the area. This was my first time visiting Plymouth and they were able to provide me with many recommendations of activities/places to visit during my stay.
They made my first visit to Plymouth very memorable. I will definitely come back!
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitch Emery, General Manager at Hilton Garden Inn Plymouth
Responded Aug 16, 2020
Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special training's to optimize personalized service and selection of talents. Therefore, it’s a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize the teams service, and great efforts in making your stay memorable. Thanks and all the best for you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an amazing experience we had at the Hilton. In the midst of everything going on in the world I needed a little escape with my children and this was just the perfect place to do so. The place was very clean and had every safety measure in place throughout the hotel which really set my mind at ease. The grounds were beautiful and the location was superb, miles away from some of the most gorgeous beaches we had ever seen. The staff went above and beyond for us making sure we felt welcomed and had every possible accommodation that was needed. I have been in plenty of hotels but this by far was my best experience and I would recommend this Hilton to anyone I know. Thank you Hilton ❤️
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitch Emery, General Manager at Hilton Garden Inn Plymouth
Responded Jul 15, 2020
Dear lanak881, I could not thank you enough for your kind comments regarding your stay. The staff here is so pleased to know that you had such a wonderful stay with your family and that we could host such an amazing stay for your family. Thank you again and we cannot wait to see you in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The minute we pulled into the parking lot, there was a drunk guest urinating on the dumpster on the side of the hotel. Then as we were getting our stuff out of the car, another drunk man opened the door for us and started rambling about politics.
So-it didn't start all that well. When we did arrive at the front desk, the staff was actually very friendly. The location of the hotel was convenient and has plenty of dining establishments, stores and close proximity to downtown Plymouth as well as the Colony shops. However, the second night we were there, we were woken up at 2am from very loud guests sitting out on the table directly in front of our hotel room. We were on the second floor...they were on the ground level outside. They were extremely loud. Woke up my husband, myself and our son. I called down the front desk to see if they could possibly ask them to quiet down at such a late hour. The front desk answered and the guy was making excuses the whole time saying they were guests and he can't really do anything about it. Then he proceeded to tell me he had 40 people in the lobby for a muslim convenition and they don't go to sleep until 3-4am. I'm not sure why that had anything to do with my call...but he was not very helpful or understanding. As guests, I would have thought he would atleast go out and request that they move inside or quiet down a bit as other guests in the hotel were trying to sleep at 2am. I did provide feedback when the auto email came after our stay and the management emailed back with a generic email. He asked if there was anything he could do. I did tell him we were going to try another Hilton Garden Inn in PA that night and it would be nice to have that room complimentary or some sort of discounted rate. I replied 5 minutes after that email came through and it's now 5 days later and I still have no response. Basically, I would not recommend this hotel with the experience I had with disturbance and how it was NOT handled, as well as the lack of response from management when asked for feedback.
So-it didn't start all that well. When we did arrive at the front desk, the staff was actually very friendly. The location of the hotel was convenient and has plenty of dining establishments, stores and close proximity to downtown Plymouth as well as the Colony shops. However, the second night we were there, we were woken up at 2am from very loud guests sitting out on the table directly in front of our hotel room. We were on the second floor...they were on the ground level outside. They were extremely loud. Woke up my husband, myself and our son. I called down the front desk to see if they could possibly ask them to quiet down at such a late hour. The front desk answered and the guy was making excuses the whole time saying they were guests and he can't really do anything about it. Then he proceeded to tell me he had 40 people in the lobby for a muslim convenition and they don't go to sleep until 3-4am. I'm not sure why that had anything to do with my call...but he was not very helpful or understanding. As guests, I would have thought he would atleast go out and request that they move inside or quiet down a bit as other guests in the hotel were trying to sleep at 2am. I did provide feedback when the auto email came after our stay and the management emailed back with a generic email. He asked if there was anything he could do. I did tell him we were going to try another Hilton Garden Inn in PA that night and it would be nice to have that room complimentary or some sort of discounted rate. I replied 5 minutes after that email came through and it's now 5 days later and I still have no response. Basically, I would not recommend this hotel with the experience I had with disturbance and how it was NOT handled, as well as the lack of response from management when asked for feedback.
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Date of stay: August 2020
Cleanliness
Room Tip: Not near the front where they have tables and the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitch Emery, General Manager at Hilton Garden Inn Plymouth
Responded Aug 12, 2020
Thank you for taking the time to share your comments. The comfort of our guests are our utmost priority. As Manager on Duty, I am sorry to hear your expectation was not met during your stay. I would like to invite you to discuss the details with me. You may reach me directly via my email at mitchell.emery2@hilton.com or by phone at 508-830-0200.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My fiancee and I stayed at the Hilton garden Inn in plymouth MA for 8 days over the New year holiday. It was intended to be a 2 stay while waiting to move into our new apartment. We our both from the area and have stayed everywhere in town at least once. Including more expensive hotels. This is our third stay and we are now more sure then ever that we will never stay (nor recommend) anyplace else anywhere on the south shore. The two front desk agents we had the most interactions with were Laurie and Tracey. They are both friendly, welcoming and have no problem going out of their way to accomadate any questions, requests or opinions/advice we needed. The hotel itself is gorgeous and was tastefully decorated for the holidays. We stayed in room 330, standard one king bed. They have all cable channels and also HBO. The heated pool and hot tub area were kept spotlessly clean, as is the rest of the hotel. They dont have room service, however they're linked up with the 99 restaurant accross the street so you can order room service through the restaurant and have it brought directly to your room. They have an amazing hot breakfast too. Its not included in the price of the room but is every bit worth the $11.95. Made to order omelets and pancakes along with belgian waffles, a variety of cold cereals, bagels, toast, english muffins, yogurt with any topping you can imagine. We were lucky enough to meet Will who is the host/waiter for breakfast. He is friendly, funny and quite enjoyable to talk with while getting your breakfast. He is over to fill your coffee cup before you have to ask thats for sure. We absolutely love the hilton garden inn and wont be staying anywhere else. Again huge thanks to Laurie, Tracey and Will.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI_GM1, General Manager at Hilton Garden Inn Plymouth
Responded Jan 4, 2020
Dear Kate and James, I am just blown away by your review and I could not thank you enough for your wonderful comments about our hotel, staff members and breakfast. I will be sure to share this review with the team as I know they will be amazed by this as well. Thank you again and we cannot wait to host your stay again soon in Plymouth!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am really unsure how to review this hotel, the rooms were great and the staff was great and friendly
However Im not sure what was covid related or the hotel just being cheap. This was a Hilton so sort of expected Hilton service.
The Breakfast was just a few pastries, they could have served some more items, I don't know if this was covid related or not, I did stay at other Hlton properties on this trip and they had better Breakfast options. I was at a different Hilton that you were served a hot breakfast (They served it to you) and another Hilton that had more items like Fruit which they did not have. I was at a Super 8 this summer and even they gave a better breakfast than this Hilton did
The Hot tub was also closed, I was told they were going to expand the gym, but that was stalled because of Covid in March, Since it was stalled they could have just opened the Hot tub for now until they were going to begin construction. The Hot Tub is an important part of my trips. The Pool was open, but its not the Hot tub.
So Im not sure if the Breakfast and Hot tub issues were corona related or related to the management just being cheap
However Im not sure what was covid related or the hotel just being cheap. This was a Hilton so sort of expected Hilton service.
The Breakfast was just a few pastries, they could have served some more items, I don't know if this was covid related or not, I did stay at other Hlton properties on this trip and they had better Breakfast options. I was at a different Hilton that you were served a hot breakfast (They served it to you) and another Hilton that had more items like Fruit which they did not have. I was at a Super 8 this summer and even they gave a better breakfast than this Hilton did
The Hot tub was also closed, I was told they were going to expand the gym, but that was stalled because of Covid in March, Since it was stalled they could have just opened the Hot tub for now until they were going to begin construction. The Hot Tub is an important part of my trips. The Pool was open, but its not the Hot tub.
So Im not sure if the Breakfast and Hot tub issues were corona related or related to the management just being cheap
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Date of stay: August 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitch Emery, General Manager at Hilton Garden Inn Plymouth
Responded Sep 2, 2020
Dear Howardform, thank you for taking the time to share your feedback with us regarding your visit. We take our guests comments and concerns very seriously. Regarding our hot tub we are currently in the process of removing it however since COVID has slowed our construction hot tubs in Massachusetts are still not allowed to be open per governors orders and I thank you for your understanding at this time. Our restaurant is temporarily closed and typically we charge $11.95 for breakfast but we are happy to be able to offer a complimentary cold grab and go breakfast at this time for our guests. Again thank you for your feedback and we hope to see you in the future. If I can be of any further assistance to you please contact me directly at 508-830-0200 extension 606.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here while visiting historical sites in the area. The room was very clean, nicely appointed and the beds was most comfy. Shower was nice and hot and the hotel was quiet. It's in a good location, too. This hotel doesn't include breakfast which was disappointing at first. However they do have an onsite restaurant and that was great for breakfast. They had a wonderful selection of breakfast items and the price was very reasonable for what we got. We were expecting it to be more expensive so that was a pleasant surprise. The staff were all very friendly, too.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked the Hilton hoping to spend time with family for a wedding. Two days before arrival we were told they overbooked and sent us to their sister hotel The Hampton Inn in Plymouth.
This was definitely a downgrade! I have the Hilton app and on our way to Plymouth we got an alert that our room was ready. We planned on going by to see our new granddaughter before checking in, but decided to unload luggage first. When we arrived at the Hampton I went in to check in, my husband unloaded the car. I was rudely met with “your room is not ready”, I told her I got an alert that it was ready. She replied again rudely, “your room is not ready”. Meanwhile my husband is coming into the lobby with everything! We had to reload the car and proceeded to see my granddaughter. Check in was supposed to be at 3, at 4:30 we still was not notified so we called. They again said, the room was not ready, at this point I wasn’t even sure we were going to have a room. We finally got a room around 5;30! During our stay I overheard two separate customers asking for toilet paper, they were each handed a box of tissues and told he would try and find some. As soon as they left the lobby he went back to just talking with a colleague. No concern to find toilet paper! They next day when we arrived at the Hilton, again dealing with loading and unloading luggage, we went to the restaurant to pick up some lunch. The restaurant was closed! Again no notification that this was closed. We would have picked something up on our way there. Because of switching hotels it was now time to get ready for the wedding. Tired and hungry was not the way we planned on attending this wedding that we looked forward to for over a year of being postponed. I’m not sure I will trust a Hilton again.
I will add they did not charge us for the first night and provided a conference room in case our room was not ready. But the aggravation we endured was not worth a free night! I would have preferred to pay full price and have the room I booked well in advance. There is no excuse for overbooking!
This was definitely a downgrade! I have the Hilton app and on our way to Plymouth we got an alert that our room was ready. We planned on going by to see our new granddaughter before checking in, but decided to unload luggage first. When we arrived at the Hampton I went in to check in, my husband unloaded the car. I was rudely met with “your room is not ready”, I told her I got an alert that it was ready. She replied again rudely, “your room is not ready”. Meanwhile my husband is coming into the lobby with everything! We had to reload the car and proceeded to see my granddaughter. Check in was supposed to be at 3, at 4:30 we still was not notified so we called. They again said, the room was not ready, at this point I wasn’t even sure we were going to have a room. We finally got a room around 5;30! During our stay I overheard two separate customers asking for toilet paper, they were each handed a box of tissues and told he would try and find some. As soon as they left the lobby he went back to just talking with a colleague. No concern to find toilet paper! They next day when we arrived at the Hilton, again dealing with loading and unloading luggage, we went to the restaurant to pick up some lunch. The restaurant was closed! Again no notification that this was closed. We would have picked something up on our way there. Because of switching hotels it was now time to get ready for the wedding. Tired and hungry was not the way we planned on attending this wedding that we looked forward to for over a year of being postponed. I’m not sure I will trust a Hilton again.
I will add they did not charge us for the first night and provided a conference room in case our room was not ready. But the aggravation we endured was not worth a free night! I would have preferred to pay full price and have the room I booked well in advance. There is no excuse for overbooking!
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Plenty of other hotels in Plymouth , don’t book a Hilton. Because they have the Hampton Inn,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staying at this hotel is a very disappointing experience. I thought the Hilton name implied a certain level of quality but I am mistaken. Based on my stay, I will not patronize Hilton hotels in the future! We have been here three nights and have not had any type of housekeeping. We are out of tissues and toilet paper. Fresh towels are almost impossible to obtain. We have asked the staff at the front desk several times for someone to tend our room and have been met with blank stares....no promises of meeting our requests or apologies for the lack of service. Do not stay here
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: There are no good rooms here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a lifetime diamond member and I booked a handicapped room with roll in the shower. I am handicapped and need the easiest access for bathing. They did accommodate that and I was put in one of those rooms. Check in was smooth and quick and pleasant. The room is very dated. The beds were horrible, old mattresses and very broken down. The office chair to sit on was broken. The wall socket by the left window sparked when we tried to use it. The lamps between the beds only one worked. There was something attached to the bathroom door to make it stick on the floor and it kept getting stuck and then we could not close the bathroom door and in turn could not get out of the room door. Took a lot of effort to close that door. The next day at breakfast the young man was very nice but being very busy made him a bit nervous. We ordered off the menu and were told they had no pancakes, no waffles and no potatoes because they were busy on saturday and no one restocked. We ordered the 2 egg breakfast and asked for another egg. The waiter wrote it up as a 3 egg omelette over easy and scrambled. The very angry and not friendly cook yelled out what is a 3 egg omelette over easy! I was getting toast and explained what the orders were and she snapped at me that it's $2.00 extra for an extra egg. I said I Don't care it's fine. But no potatoes and you are charging extra for one egg. Plus the difference between a 2 egg breakfast and a 3 egg omelette on the menu is one dollar. Not a very good experience at all. I assume it's because I book with points. Never again. We stayed in this same hotel last year and it was great. Not sure what has happened but never again.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Handicapped beds very broken down you roll to the middle.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Claire,
We offer coin operated guest laundry on our second floor.
Regards,
J Argonish
Manager
Hello Chionna419,
We are a 100% non smoking hotel. However we do have some lovely outdoor seating areas in which smoking is permitted. You are welcome to stay with us and request a ground floor room for easy access to the out door areas.
Thank you for considering our hotel!
There aren't any suites, but after staying here twice already the rooms are well worth the stay..prices very affordable and amenities and location are great..retail plaza literally can be viewed from your room window
Hello Kristen B:
Thank you for your inquiry of our hotel, Our Sales Manager Jessica would be happy to assist you. Typically, we provide adjoining rooms for our brides. It is ample space to get ready before your wedding. Jessica, our Director of Sales can be reached at 508.830.0200 ext. 605.
Thank you,
Sheryl Barrett
General Manager
"The Hilton Garden Inn is centrally located yet we found it extremely quiet. Had a really nice common with games and such for kids/families."Read full review
"A little away from downtown Plymouth but a good home base as we traveled from here to the cape"Read full review
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PRICE RANGE
C$197 - C$305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn plymouth hotel plymouth, hilton plymouth, plymouth hilton garden inn
LOCATION
United StatesMassachusettsPlymouth
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Plymouth
Which popular attractions are close to Hilton Garden Inn Plymouth?
Nearby attractions include Blake Planetarium (1.0 km), Kohl's (0.5 km), and Armstrong Arena (0.7 km).
What are some of the property amenities at Hilton Garden Inn Plymouth?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Plymouth?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Plymouth?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Plymouth?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hilton Garden Inn Plymouth?
Conveniently located restaurants include Leena’s Kitchen, Jolly Bean Cafe, and Texas Roadhouse.
Are there opportunities to exercise at Hilton Garden Inn Plymouth?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Plymouth located near the city centre?
Yes, it is 0.5 km away from the centre of Plymouth.
Are any cleaning services offered at Hilton Garden Inn Plymouth?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Plymouth offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Plymouth?
Many travellers enjoy visiting The Jenney (2.5 km), National Monument to the Forefathers (3.2 km), and Mayflower II (3.1 km).