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Holiday Inn Club Vacations Oak n' Spruce Resort

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588 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Club Vacations Oak n' Spruce Resort
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Showing 587: English reviews
Springfield, Massachusetts
Reviewed 2 February 2017

We vacation in the Berkshires in the summer -- 3 separate weeks. If you need fancy sheets, expensive paintings on the wall, maid service, do NOT come. If you want a private condo that's about 30 yrs old, w/ full kitchen, 2 bedrooms, AC, Cable, parking, dishwasher, micro; near a pool, tennis court, mini-golf, game room for kids; a short...

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Helpful?
1Thank SLCohen
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're delighted to hear how much you enjoy your vacations at Oak N' Spruce Resort! Thank you for being an owner. There are lots of exciting things planned for Oak N' Spruce over the next few years, and we look forward to your being there to see the changes! Thanks for taking time to share your comments.

Boston, Massachusetts
Reviewed 2 February 2017 via mobile

My family purchased a timeshare through Silverleaf Resorts Oak N' Spruce property over 10 years ago. It was a very poor investment. Lots of misrepresentations and deceptive business practices. I was astonished during my stay that 1/2 the units aren't renovated and didn't even have Wi-fi. I was told this has been a promised amenity for years but something keeps...

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Helpful?
1Thank Bostonsundevil
Reviewed 20 January 2017 via mobile

My room got robbed ! No im not kidding, someone gained unauthorized access to our 1bedroom/2bath unit. We had come back from taking our toddlers skiing about 12:30 only to find my laptop, Bose speaker and Bose earphones and oddly enough all of the chargers for the same GONE We were trying to get on the road to go home...

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Helpful?
3Thank nicole h
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're so sorry to hear of your experience at Oak N' Spruce Resort. We sent you a private message in hopes of addressing your concerns more personally. Thanks for sharing your comments.

Boston, Massachusetts
Reviewed 29 December 2016

Okay units but only half renovated. Enough room for the 6 of us. Furniture was new, except the mattress in the master bedroom. It was so uncomfortable that we had back pain every day. Master bedroom was odd as there was a jacuzzi tub, sink, and shower in the master bedroom. The toilet was in a separate little room. So...

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Helpful?
1Thank Lisa A
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're so sorry to hear of your disappointing stay at Oak N' Spruce Resort. This is certainly not the way we want our guests to experience our resort. We sent you a private message in hopes of addressing the shortfalls you encountered more personally. Thanks for sharing your comments.

Rye, New York
Reviewed 19 December 2016

We were told by a rep, who hand-wrote her lies on a piece of paper along with her cell, that it didn't matter which week we purchased because we would be guaranteed to be able to use our week during the summer to attend Tanglewood concerts. We paid our $1000 deposit in reliance on those representations, which given that they...

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Helpful?
2Thank Gabriela S
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're sorry to hear of the confusion surrounding your tour at Oak N' Spruce Resort. This just doesn't sound like us. We sent you a private message in hopes of addressing the issues you raised more personally. Thanks for sharing your comments.

Region of Waterloo
Reviewed 9 December 2016

It's a nice place centrally located to shopping and Tanglewood, and to hiking at the state parks. We've enjoyed our two one week stays there. Lots to do at the resort and off the resort as well. The first time we stayed in units close to the pool that seemed new and modern, They were great and I loved the...

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Helpful?
1Thank smalltowngirl380
HIClubCounselor, General Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're honored that you've chosen Oak N' Spruce for your vacation destination twice already, and are planning on a third! This is high praise indeed. It's our goal to make sure our guests are comfortable and have lots of fun things to do. Whenever something isn't perfect with your unit, we want to know so that we can correct any...

Baldwin, New York
Reviewed 7 December 2016

We were in the newer building called the Presidential suites. Everything was brand new. Two bedrooms, comfortable beds. Full kitchen. Two full bathrooms, however the main bedroom had the jacuzzi tub in the room next to the bed. Just to let you know! We did not take advantage of any activities as it was mostly for children and we had...

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Helpful?
1Thank bernandme
Putnam, Connecticut
Reviewed 1 December 2016

This is a vacation package resort, aka time share. We purchased a sampler package which was for a 5 night stay, midweek, off season. We used 3 of the 5 days over the Thanksgiving holiday. It was a very nice stay because we didn't have to "do" anything. There's two indoor pools, an exercise room, an arcade, activity center and...

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Helpful?
1Thank pblagburn
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

We're glad to hear you enjoyed your stay at Oak N' Spruce Resort! It's our goal to be sure our guests are comfortable and have plenty of fun things to do. Our vacation packages are a great way to experience our resorts, but we have so many resorts to choose from, it's impossible to see them all with just a...

Guatemala
Reviewed 22 November 2016

We spent 3 night there, few days ago. We had a fantastic suite for 6 people. Very clean, very confortable, a safe place, with a very good kitchen. They have Pizza and Subway in the restaurant area. They also have a nice arcade with a ping pong table. We received a very good attetion from the hotel's crew. Daniel reeived...

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Helpful?
1Thank Jurgen N
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce Resort, responded to this review

What a delight to read about your stay at Oak N' Spruce Resort! It's always our goal to be sure our guests are comfortable and have lots of fun things to do. Your kind words about Daniel are appreciated and we'll be sure to pass them along! Please come and see us again soon, for more vacation fun in the...

San Antonio, Texas
Reviewed 14 November 2016

Rented two bedroom condo. They are in the process of renovating the property. We were able to get recently renovated room, so everything was clean and in good working order. Both bedrooms had en-suite bathrooms. One room had king bed and huge jacuzzi tub in the room which was nice but weird. The other bedroom had regular tub/shower combo. Small...

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Helpful?
1Thank loydek

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nature's Theater of the Berkshires! Nestled in the wooded hills of the Berkshire Mountains in western Massachusetts, the outdoors-oriented resort offers year-round fun. Families especially enjoy year-round swim options at the indoor and outdoor pools, plus sharing a game or two at our 18-hole mini golf course. The Activity Center features an arcade, sports equipment and more, plus our mini movie theater shows family-friendly movies daily at no charge. Adults love our fitness center, Tiki bar and Beartree Bar. Miles of beautiful forest paths run along the nearby Appalachian Trail and tranquil Tanglewood, the summer outdoor performing home of the Boston Symphony Orchestra, which help make the region a popular New England destination. Add in our full-service health club and 18-hole mini golf course, guests have everything they need for a great family getaway at Holiday Inn Club Vacations Oak N' Spruce Resort. ... more   less 

Additional Information about Holiday Inn Club Vacations Oak n' Spruce Resort

Address: 190 Meadow Street, South Lee, MA 01260 (Formerly Orange Lake Resorts Oak n' Spruce Resort)
Region: United States > Massachusetts > Berkshires > South Lee
Number of rooms: 300
Also Known As:
Oak n` Spruce Hotel South Lee
Oak n Spruce Resort
Oak Spruce Resort
Oak And Spruce Resort
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Club Vacations Oak n' Spruce Resort staff and other travellers.
26 questions
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New York City, New York
over a year ago
Cincinnati, Ohio
4 months ago
Revere, Massachusetts
over a year ago

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Questions? Get answers from Holiday Inn Club Vacations Oak n' Spruce Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for newly renovated & upper floors provide more privacy.”
 of 5 bubbles D5700YVjoannem, 1 Mar 2017 | Read review
“Bring flip flops to the pool so the flooring doesn't hurt your feet.”
 of 5 bubbles A8503LTamyb, 21 Feb 2017 | Read review
“Ground level rooms are better since the 2nd & 3rd rooms don't have elevators”
 of 5 bubbles loey151, 21 Feb 2017 | Read review
“Ask to be near the pool”
 of 5 bubbles johnsK3097JH, 20 Feb 2017 | Read review
“Ask for brook side.. close to the playground and great sound of the water stream..”
  • Master bedrrom
 of 5 bubbles jessicad960, 20 Feb 2017 | Read review
5 of 5