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Fairfield Inn Boston Tewksbury/Andover

Traveller (6)
Room & Suite (19)
Dining (3)
About
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Property amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
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44Reviews
30Photos
4Q+A
9Room tips
Traveller rating
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Popular mentions
I was booked into the Fairfield Inn in Tewksbury, MA for a recent business trip. My first clue this is a lousy hotel was the stench in the elevator. I heard some other person complain about the smell as well. My room had two queen beds. That night when I got into bed, I
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Response from BOSFT-Sales, Sales Manager at Fairfield Inn Boston Tewksbury/Andover
Responded 4 weeks ago
First of all, we would like to Thank you for sharing your feedback with us, and we apologize that your stay did not live up to your expectations, and would like to acknowledge that your feedback has been shared with the appropriate teams to ensure that this is an isolated incident. As you advised the front desk of the cleanliness of your room and requested a full linen change, our Housekeeing Manager measured your room was serviced properly and looked into the stains you spoke of; thankfully we can happily report that the red stains your speak of was only makeup. However our Housekeeping Department has reviewed the inspection checklist with the department to ensure this does not happen again. Your information regarding breakfast has been shared with the Manager who covers our Breakfast to ensure that proper procedures are being followed. In reference to your comment about hotel policy not to contact the guest, I apologize if words were misconstrued, but the advisement was that we generally do not reach out to guests when an issue can be immediately remedied so as not to bother the guest during their stay. We understand that many of our guests are business travelers, in which many cases additional phone calls to the guest take time away from the business in which they are staying to complete. However, we will always reach out when requested or for something that needs to be discussed in depth. With that note, your feedback has been shared with the Front Office team for review. As our guests satisfaction and the overall cleanliness of the hotel is our top propriety, we have fell short during your stay and we apologize for the inconveniences you experienced. Thank You again for sharing this information with us; we do hope to have you again as a guest to show that this is not the standard for our property. Please feel free to reach out to our property directly to discuss this opportunity.
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Stayed 3 nights and the hotel was very nice. Comfortable beds, plenty of space and good service. My only wish is that the hotel had a restaurant. Breakfast was only ok which is why if they had a real kitchen, it could be better. The location was good and I would definitely stay
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Response from BOSFT-Sales, Sales Manager at Fairfield Inn Boston Tewksbury/Andover
Responded Oct. 30, 2018
Traveling_Greens, Thank You for reviewing your recent stay at the Fairfield Inn Tewksbury. We appreciate hearing about your stay and we're happy to hear that you enjoyed your overall experience and hope to see you again soon!
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The employess are super, Rooms, location according the area(at least for me). However have only 1 elevator. And pure coincidence the day of my checkout I was late for my flight and the elevators were out of service. And my luggage was heavy enough to go down all the floors. It
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Response from BOSFT-Sales, Sales Manager at Fairfield Inn Boston Tewksbury/Andover
Responded Oct. 4, 2018
Thank You for your review Silvio N, we appreciate hearing from you and are happy to hear you enjoyed the majority of your stay. We do apologize for any inconvenience that was posed to you during the elevator inspection that took place on the day of your departure, and we hope that we have the chance to serve you as our guest again when your travels bring you back to Tewksbury.
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The room was clean and bright. Bathroom was small but adequate. Great shower! The king size bed was awesome! Mattress and pillows were so very plush! Very comfy! They offer breakfast for early travelers. Our room had a mini fridge. Front desk clerk was helpful and polite. Oh
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Response from BOSFT-Sales, Manager at Fairfield Inn Boston Tewksbury/Andover
Responded Sep. 25, 2018
MLF1948, Thank You for your review on your recent stay with the Fairfield Inn Tewksbury! We are happy to hear that you enjoyed your stay and found our guest rooms welcoming and comfortable during your time here. We underwent a full-property renovation which completed in 2016, which included new beds in all of our guest rooms, new decor throughout the property, and an expanded breakfast buffet and dining area, available to all of our guests complimentary. We hope to have you stay with us again when your traveling in the Merrimack Valley!
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Nice hotel, great breakfast buffet, comfy beds. But the bed pillows STINK!! Please burn them or something, I had to put my clothes on top of them so I wouldn't smell the STINK!!!! It smells like 100 dirty peoples heads on them...
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Response from FFITEWKSBURY, General Manager at Fairfield Inn Boston Tewksbury/Andover
Responded Aug. 27, 2018
Greetings Sar M, Thank you for your review of the hotel. Our goal is to have guests write reviews so we know what to continue and what to improve on in regards to our guests stays. I am pleased to hear that you enjoyed the breakfast and comfortable beds. I am sorry to hear about the pillow scent and quality. That has been shared our housekeeping team as a way of understanding how we must deliver exceptional services and goods to our valued guests.Thank you again for staying at the Fairfield Inn Boston Tewksbury/Andover and we hope you will give us another opportunity to make a better impression on you whenever your travels bring you back to Tewksbury. In the Spirit of Hospitality.
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Who can use the corporate shuttle? Can it take us to Phillips Academy?
I would just call and ask. I know there is a shuttle but I am not sure where it goes.
0 votes
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How far is the nearest MBTA station and what is the best way to get to the hotel from there?
The nearest MBTA Station is in Lowell, MA located at 101 Thorndike Street. It is 4.2 miles away. The best way to get there is by taxi or car service.
0 votes
Can you please give me more info on the nearby fitness club? Thanks!
It's called Lattitude Fitness in Andover Mass. They have a website for more information. As a hotel guest you can use the facility at no charge.
1 vote
"Stay away!"
"Location near to the highway"
"Away from elevators and top floor. Walls and floors are thin,"
"Staying at end of the hall 200,300,400 are quietest rooms. Especially a large group staying that likes to party and come in late."
"Get a room away from the elevator and get a twin bed"
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PRICE RANGE
US$80 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield inn boston/ tewksbury hotel tewksburyfairfield inn tewksburyfairfield tewksburytewksbury fairfield inn
LOCATION
United StatesMassachusettsTewksbury
NUMBER OF ROOMS
133
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