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BEST WESTERN TLC Hotel

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BEST WESTERN TLC Hotel
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416 Reviews from our TripAdvisor Community

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Showing 388: English reviews
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Paris, France
Reviewed 2 weeks ago via mobile

I had originally booked my room for the wrong weekend and upon calling the hotel to make a change they told me I could not get refunded for my booking even though it was two weeks away. I decided to book another room for my desired night and the man on the phone was very rude and distracted while talking...

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Helpful?
Thank kyra f
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear kyra f, I'm sorry that you are upset. When you book through a non refundable reservation through a third party at a considerable discount there are strict rules. One of them is that you are not allowed to change the reservation after booking it. It would not be fair to other guests who book directly through the hotel to...

Montreal, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 1 February 2017

Room was spacious and clean. The hot breakfast buffet is excellent except for the pancakes, they need at least two or more machines for pancakes, and please refill it more often. Front office agent at check in was very accurate and fast, but when we checked out there was a problem but since the manager is not there the front...

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Helpful?
1Thank catet2
About Hotel's Favourite Review
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear catet2, Thank you for the excellent review. I'm glad you liked the breakfast and I completely understand about the pancake machine. It takes a few minutes and that can be annoying if the room is crowded. I apologize for that and for the issue at the desk. I hope you come and stay with us again. Please call me...

Islip Terrace, New York
Reviewed 3 weeks ago

The manager and staff have been so helpful with each of my stays. Using crutches and a mobility device have made traveling difficult but the hotel was able to meet all my needs. I appreciated their courtesy and concern for my well being and look forward to my next visit knowing all disability needs will be met.

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Helpful?
Thank Sharon1700
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Sharon1700, Thank you for the wonderful review. My staff and I were more than happy to help. I am glad we met all your expectations. We look forward to seeing you again. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Nova Scotia, Canada
Reviewed 4 weeks ago

The breakfast buffet had a great selection, the staff was friendly. It's a great price for its location; we looked at staying in Boston itself, but it was so much money. Waltham is a quick, easy drive to Boston, so if you have a car, it's worth it to save the money on hotel rooms. Waltham is a great place...

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Helpful?
1Thank Jerika C
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Jerika C, Thank you for the wonderful review. I was very happy reading this review. We strive for comments like these. I value your opinion and your business. Please come and stay with us again. We would love to have you. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Greenville, Maine
Reviewed 5 weeks ago

Stayed one night here, upon entering thought it had great potential. I had already bood=ked so went to the desk, no one around, no bell to ring. Stood there about 3 mins when soone finally came out of the office, checked in..Was fairly pleasant. I went to the room, nothing spectacular, fairly dated but clean. I looked through the concierge...

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Helpful?
Thank nwexpressions
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear nwexpressions, I am sorry you did not have a good experience at the hotel. All of our guest rooms and common areas are newly upgraded. Our Breakfast Room is contemporary with stainless steel tables and chairs, a communal table, USB ports, contemporary lighting, a large slat screen television, and upholstered chairs for a more relaxed seating. We have healthy...

Massapequa, New York
Reviewed 5 weeks ago

We have been staying at Best Western in Waltham when we visit our kids who attend Emmanuel college. We have found the staff, cleanliness, and service to be exceptional. I like the fact that parking is so readily available and the breakfast is included. Easy to get into the city. Spoke with Manager and she was wonderful about accommodating my...

Review collected in partnership with Best Western
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Helpful?
1Thank Maureen C
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Hi Maureen, Thank you for the excellent review. It was great speaking to you and your family at check in the other day. Please call or e-mail me when you need accommodations. I will be glad to help. Sincerely, Margot Fenton General Manager Best Western TLC Hotel

commack, United States
Reviewed 18 January 2017

The Best Western Hotel in Waltham, MA is a neat and clean little hotel. My daughter's college is located close by and makes it a perfect choice. It is also located right off a main interstate so the location is very convenient. The restaurant in the hotel is wonderful and has a large menu and an inviting bar if you...

Review collected in partnership with Best Western
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Helpful?
Thank C9425DOnataliec
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear C9425DOnataliec, Thank you for the great review. I was very happy to hear that you found us to be a perfect choice. We house many of the college parents for 4 years while their children go through school. Many of the kids stay on for graduate school or they move here so we get the parents even longer Thank...

Cape Cod, Massachusetts
Reviewed 14 January 2017

The breakfast was just okay, could use some improvement. The room was good size and the bed was comfortable. Could use better pillows. The bar was to crowded to get in, looked good. Parking lot was over filled, had to park far away, should have a parking area for quests only.

Review collected in partnership with Best Western
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Helpful?
Thank hunter19688691
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear hunter19688691, Thank you for your honest review. I appreciate your feedback. It helps me to make improvements to the property. I am glad the room was to your liking. Please come and try us again. It is not always so crowded. Sincerely, Margot Fenton General Manager Best Western TLC Hotel Waltham, MA 02451

Detroit, Michigan
Reviewed 13 January 2017 via mobile

This hotel competes with a Courtyard by Marriott right across the street and a few other mid range business hotels nearby. Therefore it's a first rate hotel that does most things pretty well. Only two minor complaints about the room are a noisy heater/AC and a smallish bathroom. There's a generous breakfast buffet with lots of fresh fruit, a nice...

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Helpful?
Thank gwwyjjliu
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear gwwyjjliu, I was blown away by your wonderful review. Thank you for the great comments. I'm glad you enjoyed the breakfast buffet. The fresh fruit is very popular. The Copper House Tavern is a top ten restaurant in Waltham. They change their menu often to keep it interesting. I am currently having all the A/C units checked. I appreciate...

Pittsburgh, Pennsylvania
Reviewed 7 January 2017

Hotel is a little further from our destination but well worth the extra drive. Very clean and comfortable. The breakfast is outstanding with many choices. Fitness equipment needs replaced and the pool water appeared greenish and cloudy maybe the only negatives. Otherwise outstanding!

Review collected in partnership with Best Western
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Helpful?
Thank patrickhC7286IA
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear patrickhC7286IA, Thank you for the excellent and honest review. We are currently in the process of building a State of the Art gym. I am sorry that the exercise equipment was down. I have had it repaired. We are getting all new equipment. The pool has been repaired as well. Please come and try us again. I promise everything...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about BEST WESTERN TLC Hotel

Address: 380 Winter Street, Waltham, MA 02451-8700
Region: United States > Massachusetts > Waltham
Price Range: $138 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN TLC Hotel 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Waltham
Waltham Best Western
Hotel Style:
#4 Business Hotel in Waltham
#5 Family Hotel in Waltham
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN TLC Hotel staff and other travellers.
7 questions
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Wales, Massachusetts
14 days ago
Conway, New Hampshire
14 days ago

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Questions? Get answers from BEST WESTERN TLC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anything on the 6 floor with a balcony”
 of 5 bubbles staceym65, 15 Nov 2016 | Read review
“Communicate with the staff”
 of 5 bubbles craigmarshall2016, 1 Nov 2016 | Read review
“Be pacific as to what you want”
 of 5 bubbles wkarbiwynk, 2 Aug 2016 | Read review
“Stay on the higher floors, or just stay away!”
 of 5 bubbles favorisreal, 13 Jun 2016 | Read review
“ice machine is on the fourth floor. Patio from the bar can be heard from rooms close by.”
 of 5 bubbles laurawQ3691LT, 3 Jun 2016 | Read review
5 of 5