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Residence Inn West Springfield

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Traveller (60)
Room & Suite (45)
Dining (2)
About
Location
Cleanliness
Service
Value
Short-term and extended-stay travelers agree that Residence Inn West Springfield is the top choice of hotels in West Springfield, MA for comfort, convenience, and value. Our hotel is located between I-91 and U.S. Route 5 only minutes from Six Flags New England, The Naismith Memorial Basketball Hall of Fame, and Westover Air Force Base. We're less than a mile from the Baystate Medical Practices and less than seven miles from Vibra Hospital of Western Massachusetts and Holyoke Medical Center so guests can stay close to their loved ones. Enjoy spacious accommodations with separate living, sleeping and dining areas, fully equipped kitchens, HDTV’s with premium channels and well-lit work areas. Our Residence Inn West Springfield hotel also offers free Wi-Fi, parking, hot breakfast daily and The Mix evening social three nights a week. Have a four-legged friend at home? Bring them with you, we are pet-friendly! We look forward to welcoming you to Massachusetts and being your home away from h
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Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
Hotel links
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Hotel deals
Location
Full view
36Car recommended
Grade: 36 out of 100
21Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
64 Border Way, West Springfield, MA 01089-4626
Getting there
Bradley Intl Airport23 km
Worcester Airport64 km
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Reviews & more
246Reviews
75Photos
0Q+A
44Room tips
Traveller rating
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Popular mentions
i have just had the WORST HOTEL EXPERIENCE at this property. i booked a room well in advance and there WAS NO INDICATION on their website (website only indicated "pets allowed", no mention of a fee) at the time of booking that there was a ridiculous “pet fee” which was akin to
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Response from RedR1, General Manager at Residence Inn West Springfield
Responded Dec. 11, 2018
Our hotel has always had a pet fee, this is not a new policy. Our rate did go up and was on the website when you booked your reservation. We refused to remove the pet fee, as it would not be fare to all the other guests who paid our pet fee. As our hotel is newly renovated and no longer accepting pets, yes, we have taken all mention of pet friendliness off of our site. If there was any question of our policy, we would have been happy to answer any questions prior to arrival. Attacking us on Facebook, TripAdvisor, and on our Marriott site for a policy that has been in place for years, is not fair or called for. You were asked to sign the pet policy at the time of arrival, as the area was not sold out and there are other pet friendly hotels in the area, we would have obliged if you chose not to stay due to the policy. We apologize for your disappointment, but as mentioned on several emails we consider the matter closed. We have never treated you poorly, we simply did not agree to refund a fee that is required of all pet owning guests.
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Went to Residence inn over Friday and Saturday and new that it was under construction. At some point hotels have to realize that having rooms open under construction is not a good business decision. Workers were roaming the halls and it was a mess...the corridors had new
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Response from RedR1, General Manager at Residence Inn West Springfield
Responded Dec. 5, 2018
Thank you for taking the time to give us your valued feedback. We understand that checking into a hotel that is undergoing a full remodel may be frustrating, but we are happy to announce that our interior renovation is coming close to a completion date. Our pool will be back up, wallpaper will be hung, and our beautiful expanded fitness room will be ready for guests in a few short weeks. We hope that you come and see us when we are fully done to experience our hotel in a way that we intended. Best Regards,
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The hotel reservations were made months ago. The place never bothered to inform us of the construction. It was in a state of disrepair. Cabinets broken, plaster all over. Stayed at this location several times in past 3 years and was always VERY satisfied. But this was
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Response from Anna B, General Manager at Residence Inn West Springfield
Responded Nov. 29, 2018
Dear valued guest, Thank you for choosing our hotel for your most recent stay. We understand that you were disappointed that our hotel was under a full renovation. As we work to improve our guest experience, we are remodeling the hotel and it does present some challenges. The notice of our renovation is fully disclosed at the time of booking. We have had a notice up since September and also include the notice in all reservation confirmation emails, including the reminder emails. We have also been posting renovation updates on our social media pages as well. As there is full disclosure, our rates have been set accordingly and we do not offer additional discounts to those that choose to book the hotel during the renovation. That being said, we do apologize for any cleanliness issues that you experienced in your room during your stay. It is always our intention to provide a clean and comfortable room for our guests.We have shared your comments with our housekeeping team to make sure that this was an isolated incident. There is never any excuse for leaving behind any items from a previous guest nor to only make up one of your beds during stay over service. It is my understanding that we addressed this during your stay as well. The hotel has also begun to resurface the tubs in the rooms this week, this will remedy the appearance of the tub being discolored or stained. There are some finishing touches in the new rooms that were being done after the initial room renovation. Again, we are very sorry for any inconveniences that we may have caused you, and hope that you will continue to choose our hotel once renovations are complete. Best Regards,
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This hotel is undergoing extensive renovation. Most of the public areas (lobby, breakfast area,etc) were under reconstruction. That being said, the room I was in had already been partially refurbished (the cabnet doors were sad looking, but a memo left in the room said new
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Response from Anna B, General Manager at Residence Inn West Springfield
Responded Nov. 9, 2018
Thank you for your review. We are happy that you are enjoying the newly renovated rooms. Cabinet door installs have begun on the 2nd floor and they will be going into the 4th and 2nd floor next week. We are also excited to get our hearth room back at the end of next week. Things are really coming along and we can not wait to show off the finished product. Best Regards,
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This place rocked. We have traveled all across the country and stayed at various IHG hotels, but this one was one of the best. If you're near Keene, NH, or looking for a spot in Brattleboro, you have to stay here. The staff was so accommodating and the rooms were always clean
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OMG, no AMC (had to stream The Walking Dead)
those comy Marriott property beds
products
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"Away from the elevators!"
"top floor away from elevators"
"away from highways"
"Ask for room to the back, no other buildings out the window"
"Spacious, Close to Six Flags"
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PRICE RANGE
US$149 - US$246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn west springfield hotel west springfieldmarriott west springfieldwest springfield marriottwest springfield residence inn
LOCATION
United StatesMassachusettsWest Springfield
NUMBER OF ROOMS
66
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