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Residence Inn West Springfield

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Traveller (56)
Room & Suite (47)
Dining (2)
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Overview
  • Excellent31%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(39 reviews)
“living area”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Additional information
Offers from Residence Inn West Springfield
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Rooms
Jun. 11Jun. 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (233)
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11 - 15 of 232 reviews
Reviewed October 3, 2017 via mobile

We were arrived earlier than check-in, about 2 o’clock in the afternoon. We asked if there was a room available that we could check in early. We were told that there were no rooms available. I found this surprising since it was already late in...More

Thank CT-Foodie60
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded October 4, 2017

Dear valued guest, We are so very sorry to hear that you had an unpleasant stay in room 123. We have noted some of the items mentioned for our maintenance staff to fix immediately. Thank you for bringing them to our attention. I am happy...More

Reviewed September 25, 2017 via mobile

Stayed for one night while in area. A large number of friends and family joined us. The small outside area by the barbecue was ideal. The staff was very accommodating to us. Breakfast simple but good. Close to restaurants and shopping. Plan to return when...More

Thank eismd1
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded September 26, 2017

Thank you kindly for your review of our hotel. It was our pleasure to have you and your family with us during your get together. We hope you choose us again in the future. Sincerely, Anna B.

Reviewed September 7, 2017

We stayed here on a 'stay cation' for our anniversary. I would definitely recommend it. The staff was fantastic, the pool and hot tub were great, we rwally enjoyed it. The room was clean and well stocked. Highly recommend the hotel

Thank Twoadultsplus3kids
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded September 11, 2017

Thank you for taking the time to give our hotel a rave review. We are so happy that you chose us and enjoyed your stay. Happy anniversary to you from all of us at Residence Inn, West Springfield.

Reviewed August 21, 2017

Cleanliness is more important than style. Our room was clean. Our room was large with a full size fridge and an equipped kitchen. The pool and hot tub were clean and enjoyable. We slept well and found the A/C to be quiet. The breakfast was...More

Thank Jean_on_a_beach
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded August 24, 2017

Thank you so much for your review. It was a pleasure speaking to you prior to your departure. We hope that next time you come through West Springfield, you get to spend a few extra nights. Have a great day and safe travels. Sincerely, Anna...More

Reviewed July 10, 2017 via mobile

I want to thank the staff at this hotel for going above and beyond to make our stay enjoyable. Everyone that we came in contact with was pleasant and helpful. They made a concerted effort to get to know us. The hotel was clean but...More

Thank Piperpilotmd
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded July 12, 2017

Thank you kindly for your review. We are so happy to hear that our staff was friendly and helpful during your stay. Regarding renovations, we are looking forward to future updates of our hotel and understand that the property has begun to show some age....More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$166 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (56)
Room & Suite (47)
Dining (2)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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