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Residence Inn West Springfield

Residence InnUS$134*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn West Springfield
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217 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn West Springfield
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Showing 216: English reviews
Massachusetts
Reviewed 31 August 2016

We had one night stay on our way to Tanglewood. As we walked in, we were surprised by great conditioned building based on the neighborhood it was in. We were welcomed by a pleasant staff. Hotel lobby seemed nice. Our room was spacious and clean, but carpet and couch could be updated. Since this is a pet-friendly hotel, we asked...

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Helpful?
1Thank Unsin A
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback on our hotel. We are happy that you enjoyed your stay while visiting Tanglewood. We hope to see you again on your next trip.

Burlington, Vermont
Reviewed 29 August 2016

First, let me say that I've stayed here more than a dozen times in the last decade. The location is convenient. I've stayed here in winter, when the hotel was home to what seemed to be social services tenants, and I've stayed here in summer, when there were noisy families and utility line workers. The constant, including my recent stay,...

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Helpful?
Thank ckrolick
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued long time guest, Thank you for your honest review. We appreciate your staying with us for the past 10 years, and are glad to hear that you always find our staff to be friendly and helpful, and your room clean. Your comments have been shared with the staff this morning during our daily meeting. Although we are currently...

Tuckahoe, New York
Reviewed 24 August 2016 via mobile

I went here for one night on our way back from Canada with my family of four. We got there late at night and the concierge greeted us and was nice enough. We had a decent sleep and woke up to breakfast. We got down at 9:30 and it closed at ten. We got our first serving of food and...

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Helpful?
Thank Stratton18
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your feedback. We are very sad to hear that you did not enjoy your stay. I will be sharing your feedback with our breakfast staff. Our hours of operation for breakfast are 6-9am on weekdays and 7-10Am on weekends. If you stayed on a weekend, we should absolutely re-fill our food...

Boston, Massachusetts
Reviewed 17 July 2016

I am working at one of the local hospitals and stay in West Springfield at least 5 times per month. This hotel is my favorite so far and it is due to the people that work there. They are exceptionally friendly and helpful. Management is very hands on and always there greeting me when I come in. Hotel could use...

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Helpful?
Thank alicebestrnheart
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying with us while working in the area. We appreciate you taking the time to write a review. Our hotel is looking forward to some updates, and in the mean time, it is our pleasure to provide you with a clean room, and excellent customer service. We look forward to your next visit with us.

New England
Reviewed 13 July 2016

Marriott has gathered, annexed, and built so many properties around the world as of late, it seems they have forgotten the little places that gave them the recognition. This property has been given the short shrift in the last few years. The on site management team is valiantly struggling to keep up the brand quality. Worn and torn furnishings and...

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Helpful?
Thank LindaVNewEngland
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to review our hotel. We look forward to your next visit.

East Northport, New York
Reviewed 11 July 2016

We stayed in a 2 bedroom suite..It was wonderful..We even had a electric Fireplace.. Staff was very friendly and the breakfast was good too..Located near many restaurants..Would definitely come back when I am in the area again

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1Thank laxmomof3jboys
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy that you chose our hotel for your travels. Please think of us again when you are in the area.

Dedham, Massachusetts
Reviewed 2 June 2016

Can't do much better in Springfield as far as comfort and locale....Right off all the major roads/highways....close to Big E/Hoop HOF/etc....Solid breakfast and plenty of food/drink options nearby...great staff!!...

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Helpful?
1Thank CoachK2525
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your comments on our hotel. We appreciate you choosing us while traveling to the area.

Cortland, New York
Reviewed 22 May 2016

Very helpful staff. Two bedroom suite was satisfactory. Furniture was becoming a bit worn. It was very clean and kitchen was stocked with dishes and silverware. Our room backed up to a woods so very quiet. Morning breakfast was pretty good and kept well stocked by the staff. Very convenient location to Route 90. Had an enjoyable overnight .

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Helpful?
Thank Kathleen G
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Our staff takes pride in being helpful to our guests. Thank you for your comments. We are so happy you enjoyed your stay. Our hotel location does offer woods on one side which makes it a serene environment. Yesterday we even had the pleasure of a bunny rabbit coming to visit. Our guests enjoy when that happens. We hope that...

Portsmouth, New Hampshire
Reviewed 17 May 2016

I wanted to rate this hotel higher for staff interaction but the facility itself felt worn to me. We are Marriott rewards members and frequent a Marriott property whenever possible during travel. Beverly greeted us with a big, warm welcome at check in and got us through some initial false panic that we didn't have a reservation and they were...

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Helpful?
Thank Alyce M
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are grateful for your kind comments on our staff. Having an aging property is more challenging, however having a friendly and attentive staff makes it much easier. Our staff get to know our guests names, and really enjoy meeting all of the people staying at our hotel. We are very sorry...

Ajijic, Mexico
Reviewed 16 May 2016

I stayed for just a few days on my first time there to check it out for a two week stay coming up in a couple weeks. I loved the location, I could avoid 91 to get to the office, it was close to the mall again avoiding 91. My room was very quiet and I loved coming back to...

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Helpful?
Thank ReaRaes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying with us. We look forward to having you comeback for an additional two weeks. Your review is greatly appreciated.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089-4626
Region: United States > Massachusetts > West Springfield
Price Range: $195 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott
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Questions & Answers

Questions? Get answers from Residence Inn West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from highways”
Mainelytravel, 6 Apr 2017 | Read review
“Ask for room to the back, no other buildings out the window”
ChadD793, 16 Nov 2016 | Read review
“Spacious, Close to Six Flags”
MrRey8, 8 Sep 2016 | Read review
“Rooms away from the highway and higher floors may be better”
ckrolick, 29 Aug 2016 | Read review
“4th floor is nice and quiet”
alicebestrnheart, 17 Jul 2016 | Read review
5 of 5
Residence Inn
US$134* /night
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TripAdvisorUS$134
PricelineUS$149
Orbitz.comUS$149
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Prices are for 1 room, 2 adults
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