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Red Roof PLUS+ West Springfield

Expedia.comUS$82*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Red Roof PLUS+ West Springfield
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260 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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Lancaster, Pennsylvania
Reviewed 2 days ago NEWvia mobile

Just can't figure out why this area is this pricey, so since we've visited their chain a while back, why not. A quick remodel can work, but at least clean the rooms. Basic housekeeping and maintenance leaves a lot to the imagination. Actually, it appears to be a management problem. They post signs for smoking regulations, but they are not...

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Helpful?
Thank antiquerescue
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for staying with us and for sharing your experience. I am sorry to hear that we were not able to meet your expectations. It is our goal to provide superior service and hope that everyone will enjoy their stay. I will share your feedback with the staff so that we can improve the quality of our services. We...

COLUMBUS
Reviewed 1 week ago

The room was clean, no carpets which helps, right off the freeway, quiet rooms. The check in person was very nice even though it was late. I was traveling by myself but felt safe staying here. Nice that there was a Five Guys open right next door.

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Helpful?
Thank MAUREEN L
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Dear MAUREEN L, Thank you so much for taking the time to review our Hotel; it means a great deal to all the folks that work here. It is really nice to hear that you found our rooms to be clean, quiet and safe; our housekeeping and maintenance staff take a great deal of pride in the hard work they...

Reviewed 2 weeks ago

The biggest shock was finding a hypodermic needle in one of the drawers, but the room was also pretty dirty with a few ants and dusty/dirty floors, tub, and AC unit. The door handle also fell off and we needed to screw it back in to leave (escape) the room. Definitely a memorable stay for the wrong reasons.

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Helpful?
Thank kevindief
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Dear kevindief, Thank you for taking the time to review our Hotel, we really appreciate it. Thank you also for sharing the issues you experienced with us as well. I have already addressed your concerns with the appropriate key staff members to ensure that they do not occur again in the future. I would like the opportunity to discuss your...

Catasauqua, Pennsylvania
Reviewed 3 weeks ago

If it weren't for the deligant follow up and genuine help by Bev with my reservation online glitch I would've had nowhere to stay. She truly went above and beyond. I was ready to cancel, dispute charge and share my horrific experience however her genuine interest in helping to rectify the situation was very much appreciated. She is a true...

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Helpful?
Thank Pink005
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Dear Pink005, Thank you so much for taking the time to review our Hotel; we greatly appreciate it. And thank you also for the kind words for Bev, she really does go out of her way to make sure all our guests' stays' are awesome and we are all fortunate to be working with her. On behalf of the entire...

Eastham, Massachusetts
Reviewed 4 weeks ago

The staff are very accommodating and always make us feel at home, the rooms are always clean and tidy, there are great restaurants nearby as well as a nice variety of shopping. I have been staying at the Red Roof Inn - West Springfield for many years now and have recommended it on several occasions to family and friends.

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Helpful?
Thank lmckenzie59
redroofinnws, Front Office Manager at Red Roof PLUS+ West Springfield, responded to this review

I thank you for your thoughts on your recent stay. At Red Roof Plus in West Springfield, our goal is to make our inn your home away from home. From our friendly and welcoming front desk staff to our housekeeping and maintenance staff, we do our best to make sure your room is ready when you arrive. If you ever...

Reviewed 4 weeks ago via mobile

Very professional and very knowledge able ...always willing to make your stay comfortable and enjoyable...location great...good eating spots in walking distance...rooms are clean bathrooms are in very good conditions. ...including the shower and bathtub towels are plentiful. To add housekeeping. Is waiting to resolve any issues that you may have......front desk very courteous and. Fast.....sandy. Jim. Bev. Crystal and Louise...

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Helpful?
Thank Larry G
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank your very much for your comments on your stays at our Red Roof Plus in West Springfield. From the front desk to our housekeeping staff, we are eager to make our Inn your home away from home and will do whatever it takes to make your stays with us enjoyable. Many people enjoy that we have many good restaurants...

Reviewed 4 April 2017 via mobile

I thought this hotel would be ok because it's next to a Marriot and a Five guys but it was very shady. People paying in cash, security guard behind the desk, room smelled like marijuana. We were very worried walking to our room at night. Definitely would not stay there without my husband. The room was renovated which was nice...

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Helpful?
1Thank Stephen D
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I appreciate your comments on your recent I'm sorry that we did not meet your expectations. Our location is near the city of Springfield where many events happen all year long. These events bring many visitors to this area and our whole area is a very busy location. At Red Roof Plus we pride ourselves on providing a clean comfortable...

Reviewed 26 March 2017 via mobile

My husband and I like to stay at Red Roof Plus+ because we have a little dog and there is never a hassle. This one in West Springfield is the first I stayed in, and is still my favorite of the many we have visited. The rooms are nicely appointed and always very clean. Though the property is near a...

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Helpful?
Thank lindainnewyork
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for your comments on your recent stay with us. I'm so glad that you were able to bring your pet with you. Many people appreciate that there is no hassles when traveling with their pets. Even though we are a busy place our friendly and courteous staff are always ready to assist you to ensure you have an...

Connecticut
Reviewed 3 March 2017

The staff at the front desk is always friendly and welcoming. Property is kept neat and tidy. Housekeeping does a great job. Rooms are always clean. This hotel convenient to restaurants and local events at the Eastern States Exposition

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Helpful?
Thank KLHN
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm happy that your found us to be a great place to stay. Our friendly and welcoming staff is very committed to making sure all of our guests have a great stay. Our housekeeping staff works very hard to make sure your room is Guest Ready to ensure you have a clean comfortable place to rest. Many people stay here...

Reviewed 27 February 2017

The rooms are small, but have everything I needed. I stayed with my sister and we both thought our beds were comfy. The weather was very cold and the heater worked really well. For the price it was a good value and convenient to the highway.

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Helpful?
Thank Cynthia P
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm glad your had a warm and comfy stay during a very cold spell. It so good that winter is finally over. Our friendly staff works very hard to make sure that all of our rooms are ready for our guests when they arrive. We do have a variety of rooms; Our standard king is a smaller basic room, but...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof PLUS+ West Springfield

Address: 1254 Riverdale St, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089-4915
Region: United States > Massachusetts > West Springfield
Price Range: $111 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ West Springfield 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
West Springfield Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof PLUS+ West Springfield staff and other travellers.
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Questions? Get answers from Red Roof PLUS+ West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the option of having a refrigerator and microwave so I choose the superior or premium rooms”
lmckenzie59, 26 Apr 2017 | Read review
“We just got a room and it was great!”
nodogsinhouse, 26 Oct 2016 | Read review
“Ask for a Plus room!”
JaniceS167, 29 Sep 2016 | Read review
“Ground floor rooms hear all the activity in the parking lot, try to get upstairs.”
puckliny, 13 Sep 2016 | Read review
“Ask for a room with a stronger wi-fi signal.”
oncapefamily, 14 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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