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Candlewood Suites

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132 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Delray Beach, FL
Reviewed 10 June 2015

We were headed for our summer home in Vermont and we realized that we could push on but we decided to stop in Springfield. We picked this based on the TravelAdvisor reports and they were right on. I just wish we had more time to enjoy the amenities.

Thank DrJohnWarren
Brampton, Canada
Reviewed 5 June 2015

stayed for 1 night passing through. great price and accommodation. beds comfortable. good size bathroom with Egyptian cotton towels efficiency with fridge stove and microwave desk and chair. free wifi they also have an indoor swimming pool. only problem was the noise. on our floor a family with small children who did not care about making noise at the elevator....

Thank jackiefrombrampton
Reviewed 14 May 2015 via mobile

I have stayed at a lot of the hotels in the area due to business. This on was the most comfortable to stay for longer periods. Clean helpful staff more home like feel. I would recommend this to others traveling for business.

1Thank Cheney C
Oxford, Connecticut
Reviewed 22 April 2015

Other than having a second floor room and having to haul gear for two dogs up and down the stairs, this is a first rate hotel. Loved having the "kitchen" facilities in the room. Plenty of room for two adults and two dogs, with room to spare. Will definitely stay with Candlewood Suites in the future, whenever I can!

1Thank DogMomInCT
Reviewed 22 April 2015

Chose this hotel due to a kitchen renovation going on in my home. When I booked I noted that my son and husband are allergic to almost everything,so the staff used chemicals that would not cause a reaction to clean my room before I arrived.so my room was super clean and allergen free. Nicole at the front desk is awesome.had...

1Thank judy h
The Villages, Florida
Reviewed 16 April 2015

Stayed 4/16. Hotel is right on route 5 which was undergoing some construction when we arrived. Check in was cordial and professional. Platinum status was acknowledged and bonus points were given. Single available elevator took us to our 4th floor room which was clean, comfortable and well maintained with all amenities expected at a Candlewood. Free Wi-Fi had easy access...

1Thank Jerry C
Needham, Massachusetts
Reviewed 15 March 2015

This hotel is very comfortable and has a good number of amenities. We were here with several other 8-year-old boys and their families for a hockey tournament. The pool was perfect for the kids. There are snacks and other food for purchase in the lobby and free coffee that is very good from a real coffee machine. It was close...

1Thank MassTA
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear MassTA, Thank you for the positive feedback. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued guests like you. Your positive feedback makes it all worth...

Reviewed 17 January 2015 via mobile

We stayed here with my son's team, which was playing in a nearby tournament. We checked out after the first night. The room was clean yet very worn. Spotty free wi-fi. There appeared to be some long- term guests. An outside door was propped open and people were coming in and out. Less than $100 to stay, I did not...

2Thank TheSecretVagabond
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for letting us know about your recent stay here at our hotel. It is always great to hear how clean the hotel is. You are absolutely correct; we are an extended stay brand and do have long term guests. I do apologize for the door situation, and I am so glad you came to the front desk and...

Reviewed 5 January 2015 via mobile

We live nearby this hotel and just wanted to take the kids away for a night to go swimming. Our room was perfect. We got a 1 bedroom suite. Very reasonably priced. Full kitchen in the room and they have everything u need. I loved the little store in the hotel and the prices were very fair. The staff was...

Thank Sarah H
Wentzville, Missouri
Reviewed 24 October 2014

We had a reservation made through the website. At the end of our vacation, we wanted to pay with cash rather than cards. The clerk refused outright to accept our cash payment. We were forced to find other lodging and will be charged for a no show as well.

Thank Timothy R
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Timothy R, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 

Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089-4610
Region: United States > Massachusetts > West Springfield
Price Range: $147 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Candlewood Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room well away from reception if you want quiet.”
  • Bedroom viewed from kitchen area
  • Kitchen viewed from bed area
  • Bathroom - good supply of thick towels :)
 of 5 bubbles JenMarkCo, 7 Feb 2017 | Read review
“Never had a bad room yet in over 12 stays!”
 of 5 bubbles williamcV5224SL, 1 Feb 2017 | Read review
“front of hotel on left side .You are then away from main drag”
 of 5 bubbles Mainelytravel, 28 Dec 2016 | Read review
“high floor request”
 of 5 bubbles 879terriy, 19 Oct 2016 | Read review
“Away from elevator.”
 of 5 bubbles thellik, 1 Sep 2015 | Read review
5 of 5