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Candlewood Suites

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128 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Franklin, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 May 2012

We just got home from a weekend at this hotel (in town for a college graduation). There were seven of us, so we had two rooms, which my husband booked through the Candlewood Suites website (confirmation emails in hand). If we had only had one room, our experience would have been okay. However, that other room spoiled everything. What a... More 

2 Thank S F
Management response:

Dear S F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received room accommodations and service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to... More 

Worcester, Massachusetts
1 review
Reviewed 14 May 2012

Dirt on most surfaces, and lack of maid service make this not worth the $$. And to top it off, it's more expensive than the non-chain hotels all over Rte 5 in West Springfield. I didn't think my bill was right, and met a stone wall when i asked about it. It's better to visit the privately owned motels/hotels than... More 

Thank Y L
Management response:

Dear Y L, Thank you for sharing your feedback. I’m very disappointed to hear about your experience on your recent stay with us. I would love to welcome the opportunity to discuss your experience in further details. I have sent you a private message to obtain additional information regarding your stay. I look forward to hearing from you and being... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 May 2012

I stayed here twice this year, but because of problems, next week I'll be going to a different hotel. I'll list the pros/cons Pros good gym, with dumbells and a Nautilis machine Clean and newish sheets (although a polyester blend) Kitchen is complete with pots, tupperware Hotel appears to be a newer build or renovation Cons Error on my bill,... More 

2 Thank sign216
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear sign216, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding... More 

Saint Louis, Missouri
1 review
Reviewed 17 April 2012

I stayed for a week with my family and we loved this hotel! The staff was very helpful and the full kitchen made it easy for us to prepare a nice dinner away from home for our children. The kids had a blast being able to swim in the indoor pool even though it was quite chilly outside still. We... More 

Thank kathryn a
1 review
Reviewed 10 April 2012

I stayed a few weeks ago and i was pleasntly supprised with the facility, staff, overall experience. I was visiting family in the area, and stayed for a long weekend, even with the hotel packed, it was still a nice place to stay. I arrived late in the evening and the parking lot was light up and free. the full... More 

Thank john d
Somerville, Massachusetts
1 review
Reviewed 24 March 2012

Dustyn was great and was very knowledgeable about the facilitiy. We actually came from another hotel seeking a better room and he was able to help us out. He really took care of us!

Thank Carol M
East Greenbush, New York
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 March 2012

I traveled to Springfield for the MAAC Basketball tournament in March 2012 and booked Candlewood at the last minute because all the hotels in downtown Springfield were completely full. The hotel is on a busy route and the exterior and lobby were not impressive. Upon entering, I was sure we would not have a good stay. But that thought quickly... More 

2 Thank xNYmomOf2x
West Springfield
1 review
Reviewed 4 March 2012

A perfect location for my business. The staff (Dustin) could not have been more helpful. He was professional, friendly, curteous and knew his job very well. I will definitely stay here again.

Thank Joe G
Milwaukee, Wisconsin
2 reviews
Reviewed 4 March 2012

During my relocation process, I stayed at this hotel. The hotel was clean and the staff was very friendly, especially Dustyn. I enjoyed my stay and would come back.

Thank Christi V
Troy, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 February 2012

I am not one to write reviews for hotels but while my granddaughter was a patient at Shriner's Hospital my family and I recently stayed at Candlewood Suites in Springfield Mass. I found the hotel to be clean and very reasonable. There was a convenient "cupboard" right next to our rooms, where our two 11 yr old grandsons could go... More 

2 Thank carletta26

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 

Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089-4610
Region: United States > Massachusetts > West Springfield
Price Range: $145 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Candlewood Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor request”
 of 5 bubbles 879terriy, 19 Oct 2016 | Read review
“Away from elevator.”
 of 5 bubbles thellik, 1 Sep 2015 | Read review
“Another hotel, one with honest staff.”
 of 5 bubbles K7153JJjamesc, 15 Jul 2015 | Read review
“ncie place but pricey for what you don't get”
 of 5 bubbles Viper04, 7 Jul 2015 | Read review
“rooms away from the elevtora”
 of 5 bubbles jackiefrombrampton, 5 Jun 2015 | Read review
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