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Clarion Hotel & Aqua Lagoon Water Park

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Clarion Hotel & Aqua Lagoon Water Park
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82 Reviews from our TripAdvisor Community

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There are newer reviews for Clarion Hotel & Aqua Lagoon Water Park
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Showing 82: English reviews
Reviewed 13 November 2016

I don't travel much, I don't read reviews before I find a hotel, LESSON LEARNED. Here is a bulleted list of our difficulties: *water park only open F S S---NOT clarified when we booked or on our itinerary anywhere. Upon arriving and expressing our disappointed, we were met with attitude and defensiveness rather than apology and sincerity. *hotel staff "upgraded"...

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Helpful?
Thank Linda L
Provincetown, Massachusetts
Reviewed 28 October 2016

I recently had to be in Western Mass for family related items. It had to be a quick mid week stay and I needed a hotel in West Springfield on Riverdale Road for vicinity reasons. I was drawn to this hotel for a few reasons; I used to work at the hotel 28 years ago as a room service waiter...

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Helpful?
Thank mikedubour
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Mike Dubour, Thank you for taking the time to give us such positive feedback! I can really understand how you heart touching you would have felt staying at the hotel, especially the same hotel where you had worked in your teenage years when it was the Sheraton. I have shared your comments with my staff, and they join me...

Fort Plain
Reviewed 24 October 2016

I stayed at the Clarion Hotel 10/22/2016. Upon arrival, I had to stand in line for an hour to check in. There were two people at the front desk checking people in and each line was moving slowly. I finally got my room keys and went to the room. I went into the room and saw a spider web over...

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Helpful?
2Thank Lobstermaninthesea
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to send your comments regarding your recent visit at Clarion Hotel & Aqua Lagoon Waterpark. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the spider web you had found on the ceiling of your room and the heater that did not work on your...

Englewood Cliffs, Nj
Reviewed 10 October 2016

Stayed here overnight while visiting Six Flag Fright Fest. Pros: Close enough to Six Flags. General Area appeared safe. Staff was pleasant. Breakfast was good. Room seemed clean. Cheap. Cons: If you are over 6'2" your head will hit the ceiling or the sprinkler heads in the 2nd floor hall way. The bathroom in the room is the same. Mattress...

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Helpful?
1Thank Tom G
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations about the height of the bathroom ceiling. I wish you would have informed the front desk and we could have moved you to...

Reviewed 21 September 2016

Was very impressed by the Lobby and all of the Staff was fantastic especially our breakfast server. The room however left a lot to be desired. There were two spiders in the room that caught my eye the moment I walked in and having a fear of spiders did not make things easy for sleeping. The bathroom toilet paper roll...

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Helpful?
1Thank Vicky M
Broadalbin
Reviewed 12 September 2016

We stayed here for a night after a full day at Sx Flags. We arrived late but the woman at the desk were very friendly and told us where to park for the shortest walk, where our room was and when breakfast would be served. Our room was awesome...it smelled fresh and was clean. Not much of a view but...

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Helpful?
Thank Amy V
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Amy, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Scranton, Pennsylvania
Reviewed 11 September 2016 via mobile

At around 100 a night this is a budget friendly hotel, and for a budget hotel it is a nice place. There are downfalls to it though. It is an overall clean hotel. You can tell that it was remodeled somewhat recently. The room did have a somewhat odd smell when first walking in but it wasn't overpowering. Also it...

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Helpful?
1Thank Laura M
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Laura, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Reviewed 27 August 2016 via mobile

Do not stay in this hotel if you saw pictures of the water slides and got excited. That was my mistake. The "water park" has 3 slides and a sprinkler area for very small kids. We were there during the week and the area with the water slides was only open from 4-8pm. Also, it's 10 dollars extra a person...

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Helpful?
1Thank Joeykimsmom
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Reviewed 27 August 2016 via mobile

We booked this hotel while in the area for a family gathering. Some of our relatives stayed here too. None of us had great things to say about this place. I will say that how this hotel gets anything above 3 stars is a bit surprising to me. The positives (to be fair): it is located near the freeway with...

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Helpful?
Thank Cheryl Shaw Q
Hope Valley, Rhode Island
Reviewed 26 August 2016

Hotel was just average. No microwave or fridge in the room. There are no elevators. Hotel is over priced.Water park is extra and closes at 8. The arcade, and bar close early.The rooms are pretty small.

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Helpful?
Thank lizzy5284
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Clarion Hotel & Aqua Lagoon Water Park

Address: 1080 Riverdale St, West Springfield, MA 01089
Region: United States > Massachusetts > West Springfield
Price Range: $93 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel & Aqua Lagoon Water Park 2.5*
Number of rooms: 259
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Also Known As:
Clarion West Springfield
West Springfield Clarion
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel & Aqua Lagoon Water Park staff and other travellers.
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over a year ago
Richmond, Virginia
7 months ago
South Hadley, Massachusetts

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Questions? Get answers from Clarion Hotel & Aqua Lagoon Water Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for refrigerator and microwave if you need it ,when you request they provide for you”
 of 5 bubbles 704semaa, 19 Feb 2017 | Read review
“Easy to find”
 of 5 bubbles E3576GDcherylh, 4 Jan 2017 | Read review
“Request a room in tower section if open. South side rooms may have large truck noise due to highway vehicles parked in lot.”
 of 5 bubbles mikedubour, 28 Oct 2016 | Read review
“watch your head”
 of 5 bubbles 788tomg, 10 Oct 2016 | Read review
“If I was going to the Waterpark for the day or so, I'd request a room with a balcony that over looks the park...I thought that was neat!”
 of 5 bubbles AmyV810, 12 Sep 2016 | Read review
5 of 5