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Quality Inn West Springfield

Traveller (21)
Room & Suite (26)
Dining (7)
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Nov. 25Nov. 26
1 room, 2 adults, 0 children
Standard Room
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Property amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
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Room features
Non-Smoking Rooms
Accessible rooms
Good to know
Full view
43Car recommended
Grade: 43 out of 100
35Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews (139)
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All reviews plenty of storage an older property six flags off the highway eggs and sausage yogurt sliding glass door new carpet nice room king room bed was very comfortable english muffin visiting the area business center enjoyed my stay the breakfast area lots of restaurants
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21 - 25 of 136 reviews
Reviewed August 1, 2017

Friendly staff, very nice room, and excellent breakfast. USA newspaper provided. Large rooms with 2 beds desk, refrigerator, hair dryer, plenty of storage area & good size TV. AARP discount. Door entry was difficult to open.More

Thank Michael104
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded August 3, 2017

Dear Michael104, Thank you for your positive feedback. We are happy to know that you have enjoyed your stay with us despite our hard to open door. We are working on fixing the issue and we hope to see you again the next time you...More

Reviewed July 7, 2017 via mobile

We stayed here in the fall of 2015 with our dogs for a dog show and were pleased. But on this stay it doesn't look like they have done much of anything to adequately maintain the property, much less update it. It's shabby, the grounds...More

Thank Vicki K
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded July 9, 2017

Dear Vicki, Thank you for your feedback and we are sorry to hear that you did not enjoy your stay as much. We are working on making things better and we hope you would give us another chance to provide you with superior experience. Sincerely,...More

Reviewed June 16, 2017 via mobile

This hotel is a average hotel. The room was dark during the day. The sliding glass door was bolted shut with insulation tape around it. The freeway off ramp is behind the hotel and was noisy at all times. The hotel is on a divided...More

Thank Lori M
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded July 9, 2017

Dear Lori, Thank you for your feedback and we are sorry to hear that you have encountered issues during your stay. The picture of the pool shown was taken in early spring when we have our pool checked and repaired after being closed for the...More

Reviewed June 11, 2017

You can tell that this place is frayed around the edges and needs updating. The floor I stayed on (4th) was completely renovated. Modern, New and very comfortable. The hotel is located on a very busy Byway close to restaurants and other hotels. There is...More

Thank jvdNewYork
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded June 13, 2017

Dear jcdNewYork, Thank you for your feedback and we are happy to know that you have enjoyed your stay. We are still working on updating our property to increase enjoyment and comfort to our guest. Feedback from guests are most welcomed and will be used...More

Reviewed June 4, 2017 via mobile

Our family had a good night at Quality Inn. The location is conveniently located just off the highway and near several restaurants. You can tell that the hotel is in the process of improvement/renovation. Our room had nice bedding and comfortable matresses but still needed...More

Thank Malinda U
Response from JANAK D, Manager at Quality Inn West SpringfieldResponded June 6, 2017

Dear Guests, Thank you for taking the time to leave us your feedback. We are happy that you have enjoyed your stay with us and noticed the changes. We are working on updating our hotel to ensure comfort and enjoyment. Feedback from guests are very...More

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Room Tips
"Don't stay here."
Jul. 9, 2018
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"Do yourself a favor and walk back out the front door and find another hotel. Or sleep in your car."
Oct. 2, 2017
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"Don't use this place."
Sep. 19, 2017
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"Renovated Rooms ..ASK"
Jun. 11, 2017
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US$79 - US$124 (Based on Average Rates for a Standard Room)
United StatesMassachusettsWest Springfield
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