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Comfort Inn & Suites

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156 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Buzzards Bay, Massachusetts
Reviewed 20 October 2013

The breakfast was great. Better than other full service hotels. Food area was neat, clean and sanitary. Eggs, sausage and homemade waffles were delicious. Room was also neat, clean, user friendly and attractive. The bed was new and comfortable. But most importantly the pillows were heavenly! They were so nice that I've tried to find out where to buy them....

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Helpful?
Thank mark s
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We were so excited to see your complimentary reveiw posted on TripAdvisor and thank you for taking the time to do so. We also think our Truly Yours Breakfast and Bedding are excellent. The Truly Yours Bedding includes both soft and hard pillows on each bed for your comfort. I am also very happy to report that we are just...

New York City, New York
Reviewed 14 October 2013

My boyfriend and I stayed in a great room with a living room and fully stocked kitchen. We also had two flat screen T.V.'s, a fire place and a huge jacuzzi tub in the bedroom as well as a full bathroom with tub. We forgot our toothbrushes so the front desk supplied them as well as all sorts of other...

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Helpful?
1Thank Chloelovestravel
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Offering a great value for travelers in the West Springfield area is our goal. I am so excited to read that we achieved our goal on your recent stay. We realize that you have many choices for accomodations when you travel and love that you chose us. Our entire Team takes pride in our facility and truly appreciates your compliment!...

Pittsfield, Massachusetts
Reviewed 10 October 2013

I stayed here recently on a Friday night with my girlfriend to attend an event the next day. The hotel was very busy due to it being a weekend but I never heard a sound from anywhere once we were in our room. The one we stayed in had a king bed and a couch, which were very comfortable. It...

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Helpful?
Thank BAvalon127
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear BAvalon127, You are so kind to take the time to review your recent stay. We love to hear comments from our guests so we can really focus our efforts and provide a truly great stay. I am so glad to hear how pleased you were with your room and I will be sure to compliment our Front Desk Team...

Beltsville, Maryland
Reviewed 7 October 2013

Stayed here when all hotels in Amherst were either full or overpriced for UMass family weekend. Nice large rooms with new furnishings and kept very clean. Beds and pillows are comfortable. In-room amenities include refrigerator, microwave, coffee maker and free Wi-Fi. Breakfast has a fairly large assortment of hot and cold choices, all of which are kept amply stocked. Indoor...

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Helpful?
Thank hbavguy
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

It is really nice to hear your positive comments regarding your recent stay. I will be sure to share them with our team. We all look forward to having you back again the next time you are in the area!

Delanson, New York
Reviewed 17 September 2013

We stayed here for one night. The hotel is set back from the road and gives you the impression of not being safe but it is safe. the staff is friendly and the hotel is clean. The breakfast is not that great but ok! Our toilet would run if you didnt jiggle the handle , there were some holes on...

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Helpful?
Thank Annnmrd24
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for staying with us! We appreciate your taking time to review your stay as your comments are very valuable to our success. Your positive comments on our staff will be shared with all our team members. I apologize, however that you experienced some maintenance issues during your stay. Those items that we could not immediately address...

Holiday, Fl.
Reviewed 10 September 2013

All areas we were in were very clean. Staff was very friendly and helpfull. Bed and bedding was excellent, wish I had it at home. Breakfast was the standsrd fare for this chain. Tv was the flat screen with a good channel selection

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Helpful?
Thank tom b
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for taking time to complete a review here on Tripadvisor. We sincerely appreciate your positive feedback on our bedding and cable selection. We are very proud of our "Truly Yours" bedding with pillowtop mattress. Our goal is always to make our guest's as comfortable as possible. We look forward to being of service again whenever you...

Oakville, Canada
Reviewed 2 September 2013 via mobile

Middle of the night on a driving holiday and there was a festival where we planned to sleep so no rooms anywhere. This comfort inn was clean, easy to find, staff was fantastic and like the other reviews say, don't count on a gourmet breakfast. We would stay here again.

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Helpful?
Thank Astronut21
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We sincerely appreciate your review on Tripadvisor as your comments always helps us to evaluate our success in reaching our goals. I love to show our staff feedback like yours regarding our service and cleanliness. We will also be sure to use your comments regarding our breakfast as we evaluate potential changes for the future. Please come and see us...

Wisconsin
Reviewed 31 August 2013

My husband and I stayed here for one night with our 3 1/2 month old towards the end of August. We stayed here as a rest stop on our way to Cape Cod (about 2 and half hours east of here). Pros Room furniture has been recently updated. There is a mini fridge, microwave, and coffee maker The two double...

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Helpful?
Thank Lisa A
New Hampshire
Reviewed 17 August 2013 via mobile

We stayed here July 2013 after getting rained out of Six Flags. It was a last minute decision and being a Choice Hotels member I drove to this property and booked online for a Kitchenette Suite right in the lobby! Stop and Shop Grocery is a one minute drive as is the Liquor store. Five Guys Burgers and Donut Dip...

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Helpful?
Thank shamrock727
Port Colborne, Canada
Reviewed 6 August 2013

This was our third stay at this inn. It is handy to the turnpike. The continental breakfast was a little sparse compared to other Comfort Inns. Staff are very helpful. Rooms are clean and comfortable. Inn could use a spruce up, looking a little worn. It is still the best choice for your money in the area.

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Helpful?
1Thank buzzie2

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites

Address: 106 Capital Dr, West Springfield, MA 01089-1331
Region: United States > Massachusetts > West Springfield
Price Range: $137 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Comfort Hotel West Springfield
Comfort Inn And Suites
Comfort Inn West Springfield
West Springfield Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed twice and two room suite was great.”
 of 5 bubbles jeffd825, 26 Nov 2016 | Read review
“We were on the top floor and it was great! Quiet and comfy!”
 of 5 bubbles Michele_G_Allen, 20 Oct 2016 | Read review
“I would recommend paying for a larger suite. Deluxe rooms are small.”
 of 5 bubbles hjbjd, 29 Sep 2016 | Read review
“There are only two floors”
 of 5 bubbles mrkot, 25 Aug 2016 | Read review
“Clean, comfortable and breakfast is great”
 of 5 bubbles noemichavez1, 29 Jul 2016 | Read review
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