Aiden By Best Western Cape Cod - West Yarmouth

Aiden By Best Western Cape Cod - West Yarmouth

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Room & Suite (29)
Pool & Beach (6)

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About

3.5
#10 of 19 hotels in West Yarmouth
4.4 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Located in West Yarmouth,MA, the Aiden By Best Western Cape Cod - West Yarmouth is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Patio
Water park offsite
Kids stay free
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Vending machine
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Safe
Seating area
Sofa
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

476 Route 28, West Yarmouth, Yarmouth, MA 02673-4841
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Barnstable Airport
Martha's Vineyard Airport
42.6 km
See all flights
3.5
3.5 of 5 bubbles240 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Aiden By Best Western Cape Cod in West Yarmouth presents a mixed bag for guests, with its prime location earning praise for easy access to local attractions and complimentary parking. However, opinions on value are split, as some guests report disappointment with amenities and room quality not matching the price. While cleanliness generally receives positive comments, the atmosphere and service have garnered varied reactions, ranging from commendation for recent renovations and staff helpfulness to critiques of room conditions and service inconsistencies.
Location
Convenient
Atmosphere
Mixed
Rooms
Unkempt
Value
Expensive
Cleanliness
Pristine
Service
Inconsistent
Amenities
Underwhelming

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240Reviews13Q+A31Room tips
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Detailed Reviews
Sandra F wrote a review Mar 2020
3.0 of 5 bubbles
The hotel was nice enough, and updated. However, the internet did not work at all. Kept saying “move closer to router” and would disconnect us constantly. The shower took 7 minutes to get to a temp that was tolerable, never got hot. A back door of the hotel was swinging open and banging all night long ( windy night) and finally around 4AM my husband went and put duct tape on it to keep it closed. Pool temp was great but pool room itself was cold. Front desk charged $5 for a min hand sanitizer and specially laughed as he told me it used to be $3 and was told to now charge $5 because of the corona virus .. real nice. Other than all these headaches, the stay was okay. We frequent the cape multiple times a year and would probably come back after they fix the internet/ hot water and broken door.
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Review collected in partnership with Best Western
Date of stay: March 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
<3 2 Travel wrote a review Aug 2020
New York City, New York
3.0 of 5 bubbles
The renovations to this hotel are very modern and practical. Room is a good size, bed comfortable and extra space is efficient. Bathroom door is a problem-doesn’t close properly can see into the door by about two inches per side. No privacy provided.

Hotel staff were terrible. What a major disappointment. Always a long line at the front desk. They did not know any information about the area or things to do. Had to ask several times for towels and items for the room. Hotel needs NEW and more towels. Always running out. No system in place for where or what to do with the trash or towels. Was leaving them outside of the door but that doesn’t leave the hallway clean for others.

Pool were very dirty. Hair everywhere. Someone needs to clean the pools with the high volume of people using them. More lounge chairs and umbrellas are needed for the outside pool area. Judy at the outside pool was wonderful and professional. The young lady working at the pool is lazy and not helpful. What is the purpose of having her if she isn’t cleaning or helping with towels and chairs?

Lastly the walls are as thin as paper. You can here everything from babies crying to people talking on their phones. The hotel really needs to invest in a sound barrier.

Hotel can be a really nice place but needs stronger work to keep it clean and make guests feel like they are actually on vacation.

Great restaurants close by.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Pam A wrote a review Sep 2021
3.0 of 5 bubbles
This 2 year old motel is already a little tired. Our experience started out not getting the room I had a reservation for. I reserved a roll in shower room and didn't get it. Then in the room I got the AC didn't work. Then the toilet seat was so loose it almost fell off. I showed the repair man how to fix it. The room had peeling wallpaper and frayed carpet (2 year old motel). Towels were to be left outside door each day. We had to get clean towels each day at desk or they would leave them on the floor by the door NOT IN A PLASTIC BAG! Breakfast was not good. Bus group had their own table and variety and a women rudely told us "that's not for you if your not on the bus"! Thank goodness for the Dunkin next door. This was the first time we ever had a motel room with no small closet or comfortable sitting chair. There were hangers in a drawer but we wondered why. This is a nice building outside in a convenient location. The choice is yours.
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Date of stay: September 2021
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Book what you want but you might not get it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frank Turrill, Guest Services / Front Office at Aiden By Best Western Cape Cod - West Yarmouth
Responded Sep 22, 2021
Dear 858pama Thank you for taking the time to rate and review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Safari44379253994 wrote a review Jul 2023
Burbank, California
Hotel's Favourite
5.0 of 5 bubbles
I've been staying at the Cape Point hotel for years. A few years ago, Best Western bought and remodeled the property, and their improvements made a good hotel great. The staff is super friendly and accommodating. The rooms are modern and clean. The hotel is perfectly located on Rt 28 between Dennis and Hyannis. It's a little pricey, but then everything on the Cape in the summer is expensive. I highly recommend it.
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Review collected in partnership with Best Western
Date of stay: June 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michigan traveler wrote a review Aug 2020
2.0 of 5 bubbles
Not much to recommend about this hotel. Arrived about 5 pm and told our room not yet available. So moved to a smaller room with one bed, same rate. Was on first floor and the upstairs room was noisy, floor creaked, probably inexpensive construction. Breakfast is certainly "modified" as they describe it - coffee or juice and a small muffin or yogurt. But can buy something warm for 9.25. No closet in rooms, only a small wall rack with a few hooks. No bed made or room cleaning service "due to covid". And the wifi was laughable - tough to connect and the speed was really slow, about 1-2 Mbps down and 0.4 Mbps up. Bring your own smartphone as a hotspot. Finally, the toilet paper holder had been pulled from the wall and lying on the bathroom floor; reported to front desk but never repaired during three day stay. How could housekeeping have OK'd this room before it was assigned to an arriving guest?
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Date of stay: August 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joe H wrote a review Jan 2020
5.0 of 5 bubbles
From the moment we arrived at the hotel the staff made us feel like we were at our own home. The hotel is VERY clean and has fabulous amenities. The pool and the bar/restaurant and cafe are top shelf and serve all the local beers and has great coffee. The front desk staff, engineer (Brett) the cleaning crew, General Manager and Sales Director always went out of their way to make sure we had everything and if we needed anything just give them a call. All of the employees cared SO much about our stay it was like they owned the hotel.
The engineer, Brett, even set up the conference room with a big screen tv and had movies for our team at night. Then during the day, they made the conference room into floor hockey rink for all the kids to play.
I highly recommend this hotel if you are looking for a place to stay down the Cape. You will not be disappointed.
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Can not go wrong with any room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hw123456 wrote a review Sep 2020
Massachusetts
2.0 of 5 bubbles
I stayed at the Aiden @ Cape Point with my children. I purposely chose this hotel due to it's proximity to local attractions and also that when I called the hotel I was told that both of their pools were open. When I arrived check in was a little delayed due to the fact that they were trying to assign my room but they were having computer issues. Once we were checked in my kids were excited to head down to the pool. When we got to the pool we discovered that it was CLOSED. Nothing was mentioned at check in and I was told that it had just closed that morning. Disappointed, but assured that it may be open the next day we moved on. Back in our room when we tried to turn the TV on we discovered the remote did not work because someone had removed one of the batteries. Not a big deal, but still took some time to rectify. The next morning after putting some items in our in-room refrigerator the night before, including medication, I discovered that our refrigerator had been unplugged. We had to throw out the food items we had in there. The pool did open up the next day, but it was very over chlorinated and there were large clumps of hair in the water, very gross. Most of the issues with this hotel are minor, but when put all together makes for a disappointing stay. Some improvements that could be made to the room would be the bathroom doors. The room we stayed in only had a barn door on the bathroom which did not leave much privacy since there was a large gap between the door and the wall. Also, we were only given 3 towels for 4 guests. And the dead-bolt on the door did not work. With some improvements to checking room details this hotel has potential.
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Date of stay: September 2020
2.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Make sure the bathroom does not have a barn door.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AllyC71040 wrote a review Mar 2021
5.0 of 5 bubbles
There is so much room in the suite! The bedroom has 2 queen size beds that are so comfortable, a smaller table with a chair, storage for clothes along with a mini fridge and a large tv. The room is provided with an ironing board and iron. The only thing is there is no place to hang your clothes. The living room area separate from the bedroom had a table with 2 chairs, a sofa that can be pulled out for an extra bed, coffee table, storage for clothes, a mini fridge and a large screen TVs. There are 2 vanities. One when you come into the suite which has a small Keurig coffee maker with supplies, a hairdryer along with toiletries and towels. The bathroom has a beautiful shower with a vanity well stocked with toiletries and towels. It’s better looking than most people’s bathrooms. The decor is awesome! The wallpaper is of the Sagamore Bridge sign and the bridge itself in both the bedroom and living room along with other Cape related pictures. You can control both living spaces temperatures and the heating and cooling units won’t keep you awake with loud noise. You won’t be disappointed because it is so warm and cozy.
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Review collected in partnership with Best Western
Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frank Turrill, Guest Services / Front Office at Aiden By Best Western Cape Cod - West Yarmouth
Responded Mar 28, 2021
Thank you for taking the time to review us regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are glad to hear that you enjoyed your stay with us. We feel it is important to ensure our guest have everything they might need for their stay with us. Thank you for the compliments about our suites and their setup. We appreciate your business and hope to see you again soon. As Always, Thank you for choosing Aiden by Best Western @ Cape Point.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KEC729 wrote a review Jul 2020
Simsbury, Connecticut
1.0 of 5 bubbles
Besides the food left over in the room that had ants crawling across my carpet, come to discover our hotel room door never closed for two nights with a fully booked hotel. After a long day with young children and elderly, I was sure to think I was crazy because I was putting the deadbolt on that the door to my hotel room but it never actually locked. The extra security bar didn't even have a bar on it!! I addressed this issue the next day with staff (and the ants) and it was supposed to get taken of. Come to find out, after another long day of Cape fun, the door still never closed and locked even though I was promised that maintenance will take care of the problem and I can trust them. The overnight front desk employee is COMPLETELY incapable of customer service and had no care that my sleeping children and elderly mother and myself felt unprotected. As a mother, this is horrifying. Besides waving his finger in my face, it took every ounce in me to refrain from cursing him out and making a scene. I could have used other choice words, decided to say "Dude, show some concern here" to where he yelled and berated me to never call him dude. Wouldn't lift a finger to help with carrying an oversized chair for me to lean against the door, had his "mask" flapping around his face... "All I have is a screwdriver. Take it up with the GM when he comes in at 6am." Like I said despicable. The hotel looks promising. During COVID where signs are everywhere to wear a mask, majority of the staff had been wearing it around their ear and neck but not actually on. The cleanliness and choice of staff is to be desired. There is only one woman who was a gem there, Elizabeth, but unfortunately the rest of the experience ruined our stay. I hope that the GM has taken out the trash.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna B wrote a review Jan 2020
5.0 of 5 bubbles
The staff at the Aiden went out of there way to make our weekend especially fun and memorable. We were there for a hockey tournament. The Aiden gave our kids a conference room to play in which allowed our kids to play and have fun while not bothering the other guests. The rooms were clean, the pool was really nice and the cafe was delicious. We will definitely stay here again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerry F asked a question Sep 2022
Yonkers, New York137 contributions10 helpful votes
What’s the lunch dinner menu like
W444WVwaynel asked a question Aug 2022
Fort Smith, Arkansas2 contributions2 helpful votes
Hi I travel with my service animal will that be a problem ?
Westfield, Massachusetts9 contributions3 helpful votes
I don't really know. Maybe you could call the hotel & ask. The front- end staff very helpful & accommodating.
Patty M asked a question Feb 2022
Schenectady, New York, United States1 contribution8 helpful votes
what are your check in and check out times? thanks
West Yarmouth, Massachusetts
Hello, Check-in is 3pm Check-out is 11pm
Patty M asked a question Feb 2022
Schenectady, New York, United States1 contribution8 helpful votes
what are check in and check out times? thanks
West Yarmouth, Massachusetts
Hello, Check-in is at 3pm, Check-out is at 11pm.
occams-razor asked a question Nov 2021
Antioch, Illinois87 contributions69 helpful votes
Is the breakfast back to normal or is it still prepackaged pastries?
Answer from sshauger
1 contribution
Not back to normal as of yesterday
LightPacker399756 wrote a tip Jul 1
Greenville, South Carolina1 contribution
1.0 of 5 bubbles
"This place will not honor their specials /marketing commitments"
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MIKEDOB wrote a tip May 2024
Beverly, Massachusetts3 contributions
1.0 of 5 bubbles
"Do not leave your room when you come door my be left OPEN !!! "
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Inspire33056435787 wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"Even numbered rooms face away from the parking lot."
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Melissa B wrote a tip Sep 2023
1 contribution
5.0 of 5 bubbles
"Great place to get away"
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Anne B wrote a tip Sep 2023
Ireland1 contribution2 helpful votes
1.0 of 5 bubbles
"I cannot recommend that you stay here until the issue of damp mould is addressed. "
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Not the right property for you?
There are more places to choose from in the West Yarmouth area.
PRICE RANGE
C$225 - C$342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel cape point, cape point hotel, cape point west yarmouth
LOCATION
United StatesMassachusettsCape CodYarmouthWest Yarmouth
NUMBER OF ROOMS
116
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Aiden By Best Western Cape Cod - West Yarmouth - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Aiden By Best Western Cape Cod - West Yarmouth
Which popular attractions are close to Aiden By Best Western Cape Cod - West Yarmouth?
Nearby attractions include Whydah Pirate Museum (1.2 km), Cape Cod Inflatable Park (0.3 km), and Antiques Center of Yarmouth (0.9 km).
What are some of the property amenities at Aiden By Best Western Cape Cod - West Yarmouth?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Aiden By Best Western Cape Cod - West Yarmouth?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Aiden By Best Western Cape Cod - West Yarmouth?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Aiden By Best Western Cape Cod - West Yarmouth?
Yes, free parking is available to guests.
What are some restaurants close to Aiden By Best Western Cape Cod - West Yarmouth?
Conveniently located restaurants include Ann & Fran's Kitchen, Keltic Kitchen, and Yarmouth House.
Are there opportunities to exercise at Aiden By Best Western Cape Cod - West Yarmouth?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Aiden By Best Western Cape Cod - West Yarmouth located near the city centre?
Yes, it is 0.3 km away from the centre of West Yarmouth.
Does Aiden By Best Western Cape Cod - West Yarmouth offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Aiden By Best Western Cape Cod - West Yarmouth?
Many travellers enjoy visiting Edward Gorey House (6.0 km), Judah Baker Windmill (3.6 km), and Captain Bangs Hallet House Museum (6.0 km).
Is Aiden By Best Western Cape Cod - West Yarmouth accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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