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Doubletree Hotel Boston/Westborough

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Doubletree Hotel Boston\/Westborough
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643 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Boston/Westborough
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Showing 628: English reviews
Reviewed 23 April 2016

The hotel needs the rooms refreshed - they appear tired and dated to the 80s. The food for breakfast is good but the restaurant choice in the evening is limited. I slept well and the staff were very friendly at all times. Not sure I would stay here again

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Helpful?
Thank ipww
Brooklyn, NY, United States
Reviewed 21 April 2016

This DoubleTree, located at the intersection of I-495 and I-90, was perfect for visits to several friends in the area, and only a half-hour (via MA-9) from the Museum of Fine Arts. Room was comfortable, well-lit, and quiet -- so quiet that we overslept so deeply that we missed the chance to experience the swimming pool! Staff was friendly and...

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Thank Katie Courtice B
Kansas City, United States
Reviewed 21 April 2016

Great Italian restaurant nearby, perfect, healthy breakfast in the morning, and close to the start of the Boston marathon! I've stayed here 2 years in a row, and I'll be back any time I'm running the marathon in Boston.

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Thank Bradford P
Tuscola, United States
Reviewed 21 April 2016

The hotel was outdated. 1 of 3 elevators worked. The hot tub was lukewarm and old and nasty. The bathrooms are ridiculously small. The whole hotel needs to be completely redone from scratch. The staff didn't appear knowledgeable. I was there for the Marathon and I did appreciate the hotel shuttling us to the start area, but that is the...

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Helpful?
Thank Yale W
Miri L, on behalf of the staff at Doubletree Hotel Boston/Westborough, responded to this review

Dear Yale W Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.

Toronto, Canada
Reviewed 18 April 2016

The biggest issue is all I could smell were paint fumes and an overwhelming new carpet smell. You can't open any windows! Internet at Hilton hotels as usual never works. Otherwise a great room and good breakfast.

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Thank 159nathanf
Santa Rosa, United States
Reviewed 18 April 2016

bad customer service people that work in the restaurant are racist. They are not welcoming, they don't offer you a drink you have to stop them if you want to eat, or ask for a drink or the Menu, they label you by skin color. never experience this before until I came here to this hotel, it happen to me...

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Helpful?
Thank Maria A
schooner s, General Manager at Doubletree Hotel Boston/Westborough, responded to this review

Maria A Thank you for your recent review of the Doubletree by Hilton Westborough. We are sorry to hear that your restaurant experience was not up to your standards. We strive for the best customer experience and it appears we have fallen short in many areas. Be assured that we will address your concerns with our team, for this is...

Amherst, Massachusetts
Reviewed 16 April 2016

I went to a conference at DoubleTree. I had stayed at same hotel for the past 2 years. The hotel is very nice, convenient. It has an excellent recreation center and pool. My main complaint is that it was very expensive--over $200/night. Previously, I had paid about $100/night. I don't know why the rates have gone up.

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Thank 115Rich49
London, United Kingdom
Reviewed 13 April 2016

My friend spent her birthday alone in this hotel for work. I wanted to cheer her up so decided to arrange for a bottle of prosecco to be sent to her room. I also wanted to send some Haribo sweets as she loved them. The general manager, Scott Smith, not only arranged this for me but personally acquired Haribo for...

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Thank OrangeRachel
Denver
Reviewed 12 April 2016

I really enjoyed my stay and would happily endorse the property. Great location, friendly staff and the accommodations were just what I was looking for. I looked at several other options in the area and plan on using this hotel again.

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Thank B7509BZmichelled
New York, United States
Reviewed 11 April 2016

Good place to stay, within 30 minutes of downtown Boston. Clean room. Friendly staff. We came to Boston to hear the symphony. Very convenient to access the highway, and yet the room was very quiet, good sleep.

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Thank Michael L

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service

Additional Information about Doubletree Hotel Boston/Westborough

Address: 5400 Computer Dr, Westborough, MA 01581-1767
Region: United States > Massachusetts > Westborough
Price Range: $116 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Boston/Westborough 3.5*
Number of rooms: 223
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Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Boston/Westborough staff and other travellers.
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Questions? Get answers from Doubletree Hotel Boston/Westborough staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved our first floor room. Parking was convenient.”
 of 5 bubbles Almagicman, 9 Nov 2016 | Read review
“Always go with an upper level room, if possible. It is always quieter on the upper floor level.”
 of 5 bubbles 983dond, 1 Sep 2016 | Read review
“avoid rooms on the 2nd floor near the balcony/elevator area”
 of 5 bubbles rayaa3, 17 Aug 2016 | Read review
“There is plenty of parking at the back, behind the hotel.”
 of 5 bubbles 886AlexanderK886, 29 Jun 2016 | Read review
“Top floor is very quiet, but all rooms are pretty quiet”
 of 5 bubbles davidgN4470PP, 26 May 2016 | Read review
5 of 5
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