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Extended Stay America - Boston - Westborough - East Main Street

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29 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Boston - Westborough - East Main Street
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Showing 28: English reviews
Boston, Massachusetts
Reviewed 11 July 2016

We needed a place to stay for a few nights this summer while we moved to a new home. There aren't many reasonably priced options and we decided to give this hotel a try because it was closest to our home. I had low expectations, and they were met. Bad review after bad review on TripAdvisor--does management make any changes?...

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Helpful?
Thank Melissa P
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for posting a review of our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I will be reviewing your comments with our team to ensure your experience is not repeated. We hope to have the opportunity to...

Luna Pier
Reviewed 20 June 2016

My wife and I spent one night here. We only stayed because we had our small dog with us and they allowed him for an additional $10.00. The hotel is very dirty and not maintained in any way. We paid $150.00 per night for a one star hotel. Room included a sitting room, kitchen and bedroom. We believe this hotel...

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1Thank ARTarea51
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry that your stay with us what not the best. The uncleanliness issue and you dissatisfaction with our grab-and-go breakfast is unacceptable. We will be discussing this with our staff in order to make sure your experience is not repeated. I invite...

Pennsylvania
Reviewed 17 June 2016 via mobile

This was my first stay in a hotel from this brand. It was for a relatively short stay of 4 nights so there was no housekeeping included with the room price we had. The room was well equipped with the kitchen area. The 2 beds were full sized with one pull out sofa bed. We retrieved towels and toilet paper...

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Helpful?
Thank vacationhappy4
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for...

New Jersey
Reviewed 30 May 2016 via mobile

I travel a fair amount and am used to this type of accommodation. Going in I was well aware of quality and comfort level. The place is a solid 3 star. My room was clean and the bathroom and shower were clean. The bad was comfortable but I got only 3 pillows and the blanket was cheap. The air conditioning...

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Helpful?
Thank jrman66
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return...

Stoke-on-Trent, United Kingdom
Reviewed 17 January 2016

My room was dirt, and I mean dirty. Smoke stained though out although no smoking. My colleague asked for another room as it stank, to which reception sent a bloke with a room spray to de-odourise it. Needless to say it didn't work. There was a black bra left behind the to unit, and the counters stained. I can see...

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Helpful?
Thank m4rcus2001
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room was not to standard upon your arrival. As this hotel’s manager, I can assure you that I have retrained our staff on our cleaning and room inspection procedures to ensure your experience is not repeated. Our team is committed to satisfying...

Boston, MA
Reviewed 15 January 2016

Several months ago, I stayed in an Extended Stay hotel in another town outside Boston. It was a dreadful experience, and the manager gave me a voucher for a free stay in another Extended Stay. I really had no intention of using it after my first experience with this chain, but as luck would have it, I needed to stay...

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Helpful?
Thank ophelia_sez
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to exceed your expectations and accommodate your needs with a great stay. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit...

Canovanas
Reviewed 6 January 2016 via mobile

Is perfect if you are going to stay for a very long time. The appliances works fine. The only thing that can bother people in general is the smell after cooking. Service is good. Breakfast is literately coffee, apples and few other things (no much). Is because most people can cook or set their own breakfast. Hope this can help!

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Helpful?
Thank Jevota
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that we were able to accommodate your needs with our fully equipped kitchens and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

north haledon, nj
Reviewed 18 December 2015 via mobile

Recently renovated hotel. Room was beautiful. It felt like a brand new hotel. We had a king suite. Very large and comfortable. Evan, at the front desk made sure we had everything we could need.. Perfect stay.

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Helpful?
Thank Lynewolf
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Island Heights, New Jersey
Reviewed 1 November 2015

The hotel is clean, the room is large and the staff are polite. The sofa and chair in the room are very comfortable. My only negatives are-there are no ice machines. A tray is in each room's refrigerator BUT it wasn't filled so my upon arrival cocktail was delayed. And there should be a sign at the driveway. GPS points...

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Helpful?
Thank BobHorn818
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that our amenities were not to your expectations. Still, I am glad to read that you were pleased with the comfort of our accommodations and the friendliness of our staff. Thank you again for your review. We look forward to seeing you in...

Vermont
Reviewed 18 October 2015

This hotel has the appearance of hosting many people as part of a crisis housing program - or some other type of program. This morning a found a belt lying in the middle of the hallway. There were people walking the hallways at all hours who looked pretty sketchy. Breakfast is a complete and utter joke. There were multiple bottlecaps...

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Helpful?
2Thank kilarneyvt

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Boston - Westborough - East Main Street

Address: 180 E Main St, Westborough, MA 01581 (Formerly Extended Stay Deluxe - Boston - Westborough)
Region: United States > Massachusetts > Westborough
Price Range: $127 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - East Main Street 2.5*
Number of rooms: 85
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Boston - Westborough - East Main Street staff and other travellers.
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Questions? Get answers from Extended Stay America - Boston - Westborough - East Main Street staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do check in with Joe or Management at the front desk for choices”
 of 5 bubbles travelvalue2017, 15 Mar 2017 | Read review
“Ground floor”
 of 5 bubbles pss7paa4, 6 Feb 2017 | Read review
“Second floor at the end is the quickest way to your vehicle;”
 of 5 bubbles ravellim, 11 Jan 2017 | Read review
“Try another hotel.”
 of 5 bubbles ARTarea51, 20 Jun 2016 | Read review
“Choose another hotel”
 of 5 bubbles m4rcus2001, 17 Jan 2016 | Read review
5 of 5