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Quality Inn Westfield Massachusetts conveniently located on route 10/202 off exit 3 on I-90. This Quality in is just minutes away from downtown Westfield and Springfield, and several area attractions including: The Westover Air Force Base, NaiSmith Memorial Basketball Hall of Fame, Eastern States Exposition, Six Flags New England, The Mass Mutual Center, Yankee Candle, and the Holyoke Mall. The Quality Inn is a completely Smoke Free and Pet Friendly perfect for business travelers, families and individuals seeking quiet, clean, and friendly accommodations in Westfield Mass. We invite all our guests to enjoy our complimentary Q breakfast hot and fresh every day. Stay connected with coworkers, friends, or family with our free hi-speed wireless internet, and business center. Or take some time out to relax in our outdoor seasonal pool. Also, be sure to check out our great special offers, and packages. For Corporate and Group rates please contact our Director of Sales for more information.
1.Breakfast OK but where was the healthy food? I didn’t see any fresh fruit nor vegetables
2.Clean sheets in bed, and towels
3.The Lady at the reception was very friendly and helpful during my late Check In
Not so positive,
1. Worn out furniture...More
We stayed at this hotel 12 nights, but would have changed hotels if not prepaid and non-refundable. Bathtub drained poorly, with water up over my ankles. Desk clerk was very rude and did-respectful when issue was reported. Wi-Fi was spotty at best and overheard night...More
Great location. Great price. Had a laundry, breakfast, microwave, and fridge. Had a front door and a back door. The pool was being repaired but it was too cold to swim. There were a lot of workers staying there (big trucks—not 18 wheelers) but it...More
The hotel is non-smoking. I checked in at 10pm after driving four hours, and I had to sign the standard waiver that if I smoked (we are both non-smokers!), I would agree to pay a $250 cleaning fee. Imagine our surprise when we opened the...More
Thank Bruce R
Response from Scott F, Manager at Quality inn WestfieldResponded November 13, 2017
We are sorry that we were not able to switch you to another room because we were sold out. We have spoken to the housekeeper responsible for that particular room and it has now be deep cleaned to remove any lingering smoke odors....More
Pros: Nice big room
Easy to find (right off the Mass Pike)
Cons: Not squeaky clean
Room smelled musty on arrival
Very loud trucks in the early morning if you are on the non parking lot side
We were only here for one...More
Response from Scott F, Director of Sales at Quality inn WestfieldResponded October 19, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More