Best Western Plus New Englander

Best Western Plus New Englander

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Traveller (86)
Room & Suite (19)
Dining (12)

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About

3.5
#8 of 12 hotels in Woburn
4.0 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.7 of 5 bubbles
Value
At the Best Western Plus New Englander you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus New Englander will stand out among other hotels in Woburn,MA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus New Englander will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
24-hour security
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Room features
Blackout curtains
Air conditioning
Desk
Telephone
Wardrobe / wardrobe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

1 Rainin Rd, Woburn, MA 01801
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Boston Logan International Airport
15.8 km
See all flights
Manchester Municipal Airport
56.3 km
See all flights
1 Attraction
within 1 kilometer
765Reviews14Q+A49Room tips
Traveller rating
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Detailed Reviews
WhinyMcGee wrote a review Sep 2022
New Hampshire45 contributions57 helpful votes
4.0 of 5 bubbles
Since the hotels in Boston were prohibitively expensive on the day that we visited the city, this was a great location right off I-93 that wasn't too far from the city (the actual time depending on the traffic). The rooms were quiet and clean (though there was still a bit of trash from the previous occupant in the room). Surprisingly quiet as well (except for the person who incessantly knocked on one of the other rooms in the hallway early in the morning, which was a bit annoying). Skipped the free breakfast since there are some affordable and great options within walking distance. All in all, a great place to stay if you're looking for convenience.
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Review collected in partnership with Best Western
Date of stay: September 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Piche, General Manager at Best Western Plus New Englander
Responded Nov 10, 2022
Dear Guest, We would like to thank you for your feedback, We are sorry to hear there were issues. We are happy to hear you like our location. We hope to see you back again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ayeen143 wrote a review Jun 2022
Macon, Georgia31 contributions6 helpful votes
4.0 of 5 bubbles
The hotel appears to be recently renovated. They could have changed the carpet. Breakfast was great with hot breakfast of omelette, eggs, sausage, potatoes, oat meal, and touchless pancake maker. They had muffins, bagel yogurt as well. The indoor pool was cold so kids didnt enjoy that first day and did not want to go in again as we stayed 3 nights. That was one of the reason we booked this hotel. There is also no microwave but theres a shared one at the breakfast area we could use so that was not so bad. We were able to take an express bus at the bus stop just across the street to downtown Boston which was convenience. We didnt have to worry about traffic and finding parking which is like $40 in downtown.
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Review collected in partnership with Best Western
Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Piche, General Manager at Best Western Plus New Englander
Responded Jun 17, 2022
Dear Guest, Thank you for your feedback. I am happy to hear you had a great stay here with us. It was nice to hear you enjoyed our breakfast and that you were able to travel to your destinations easily. I am sorry about the pool I will be sure to address this. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SpringValleySid wrote a review Jul 2021
spring valley49 contributions51 helpful votes
3.0 of 5 bubbles
decent property, right next to the interstate that looks partially abandoned on a dead end street. Lodging was fairly nice, a few improvements to the bathroom plumbing and some alertness regarding the check in experience might make this a better choice for lodging. Not the best value, for just a few more dollars, nearby lodgings are a better option
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Review collected in partnership with Best Western
Date of stay: July 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peggy Daly, General Manager at Best Western Plus New Englander
Responded Oct 5, 2021
Thanks for staying with us. We appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kari wrote a review Apr 2023
Tomball, Texas16 contributions
Hotel's Favourite
5.0 of 5 bubbles
We had a great stay at this hotel. The checkin process was super quick & they allowed us to check in several hours earlier than expected. The location is fantastic & there’s a really nice bar/restaurant in front of the hotel. The hotel breakfast was great & included several options. Overall I would highly recommend staying here if visiting the Boston area! You can’t beat the price.
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Review collected in partnership with Best Western
Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Piche, General Manager at Best Western Plus New Englander
Responded Apr 16, 2023
Dear Guest, Thank you for your feedback. We are very happy to hear you enjoyed your stay here with us. We hope to see you back soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chuck D wrote a review Dec 2021
Great Neck, New York70 contributions16 helpful votes
2.0 of 5 bubbles
i check in to bestwestin hotel new england in woburn.ma on thursday night nov 25,2021 at 7:30p.m. the havy set guy check me that night he was ok no great not friendly at all and lather night 2 guy took over not great not friendly to 1 guy check me in to hotel at night right away right away up to room on 3 floor it was king size room room was good and big tv work and heat work and ac work to the room made each day they said dont housekeeping at all at front desk the shower was little cold hot water not hot at all showes was ok not great at all went down hallaway that ask it q if had any compter he said no we took the comptere about 2 yeaes years go we dont have any compter any more he said he said he sorry took out compter they s be compter at hotel for people use hotel if stay stay hotel they ask him again at snack at meni market about soda and food if pay money he said no has go to hotel bill not right at all s be able pay money for soda or water or snack buy at market place tjhe pool was good to excellent nice warm and work out room was good to excellent the breastfast was not good not lot breasfast at all little eggs and s pottos little c but had juice breastfast was ok not great at all that why go to mcdonald restants for more food hours for breasfasts not good hours hours o from 6:00 to 9:00 a.m. only 3 hours not enoght hours for breasfast s be from 7:00a.m. to 10:00A.m. for 3 hours later moring on weekend saturday and sunday only mon to friday breafast should be 6;00a.m. to 9;00 a.m. hottel was ok not great at all i dont come back to hotel again it not great all staff was not helpful at all staff very rude not nice at all hotel was ok the general manager peggy daily was noy nice at all she was s friendly at all she better jon next time if come to hotel next time come stay at hotel mext time lot plloblems at hotel hoyel was not great at all it was ok genernal manager was not great and very rude ask questions she give me questons at all she rude peggy daily hotel was not great it was ok they have better next time to bestwesin new england in woburn ma neat boston, ma thank you have a good night and week to you ok thank you.
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Date of stay: November 2021
2.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Piche, General Manager at Best Western Plus New Englander
Responded Feb 16, 2022
Dear Guest, We would like to thank you for your feedback. I am happy to let you know we have changed our breakfast hours on the weekends from 6:00am to 10:00am. We are under new management so please come back and give us one more chance to make your stay amazing.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
klkg72 wrote a review Oct 2021
Churchville, New York10 contributions
2.0 of 5 bubbles
On the surface and quick view the place looks well kept. First thing was the road side sign was not lit and is set to far back making it difficult to see. When we checked in the staff was rude and short with me. They informed us that due to Covid that rooms were not serviced and if we needed anything to ask at the front desk. Ok that's fine but to have very minimal TP on the roll and then having to go down and ask for a roll is ridiculous. The bathroom is smallish and doesn't have much space for daily HBA supplies. The tub was very slippery and had no traction strips. Thankfully there was a bar that I was able to grab to keep me from falling. The room itself was not bad but could use more lighting. The beds were very hard. The phone looked like a child with filthy hands was playing with it. I wouldn't have even noticed if I wasn't moving it into the drawer to get it out of the way so there was space on the one bedside table. The pool area could use some attention. There were flickering lights. The tile area of the actual pool really needs a good cleaning and the restrooms smelled like urine. The breakfast area was clean and well kept. Lastly was most employees were not wearing masks which is required for them based on the sign at the front desk. I would not recommend this location.
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Date of stay: October 2021
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lori Y wrote a review Jul 2023
3 contributions
5.0 of 5 bubbles
I wish I could leave 6 stars! The hotel is spotlessly clean, the grounds are well kept and everything is neat and orderly. Robert checked us in and out, he was incredibly welcoming and very helpful! We stayed 2 nights and it was a wonderful experience. Our trip was to visit salem and the surrounding area, its a short drive there. The breakfast was hot and plentiful! Depending on the day there was scrambled eggs, omelets, bacon,sausage,toast,bagels,English muffins,pastries, muffins,cereals,waffles,fresh fruit,and so much more! The bed was a dream to sleep on,the linen was spotless and comfortable with 5 pillows on the bed! The towels were thick and so soft, and the shower had high pressure with fast hot water. The tv was a large flat screen. The room came with an iron,ironing board,hair dryer and fridge. Importantly, the pool was indeed heated and spacious! A nice touch was fresh clean towels hanging over the backs of the deck chairs! The lobby was huge with many sofa and chair groupings with lots of tables near the breakfast area. I thanked Robert for an outstanding stay and was able to also provide feedback to the manager who was very attentive to our comments. A truly top notch hotel with kind staff in a great location close to everything including a pool and kick *ss breakfast! What more could you ask for?
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christopher S, General Manager at Best Western Plus New Englander
Responded Jul 10, 2023
Thank you for taking the time to share such heart-warming feedback. We will definitely recognize Rob for his outstanding customer service during our next team meeting. Providing a clean place to relax, enjoy and sleep is our number one goal. We hope to see you again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sean Conlon wrote a review Jul 2022
Wallingford, Connecticut2 contributions
1.0 of 5 bubbles
If it wasn’t for the rudeness that I was treated with by the manager, I would give this hotel a much higher rate. I was told upon checking that breakfast was going to be served until 10 AM. When I arrived for breakfast at 8:55, almost everything was empty and things were starting to be cleaned up. When I inquired, I was told that breakfast ended at 9 AM, which was inconsistent with what I was told when I checked in. When I asked the manager about this, she basically laughed at me and told me that I can have a bagel if I was really that hungry. Not being able to get breakfast at the hotel set my day back enough. The rudeness and complete lack of customer service skills and unwillingness to do anything at all about their error is what will prevent me EVER staying here again, as well as reconsidering Best Western as a brand. I’m thoroughly disgusted.
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Review collected in partnership with Best Western
Date of stay: July 2022
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tanya Piche, General Manager at Best Western Plus New Englander
Responded Jul 17, 2022
Dear Guest I would like to thank you for your review. I tried to fix the situation by offering items we had that I could grab for you as all of the hot food was gone already. I apologize for any inconveniences you encountered during your stay here with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary D wrote a review Sep 2023
Bryan, Texas5 contributions
1.0 of 5 bubbles
Staff - The front desk manager (female) Shannon, lied to me! We didn't have our room cleaned for the three days we stayed (our choice). On the 3 day I requested a change of towels from a lady that was cleaning rooms, she didn't give us any wash rags. When my wife and I returned from site seeing we realized this was the case. I went to the front desk and talked to Shannon. She said they had NO wash clothes available. She didn't go check just said NONE WERE AVAILABLE. I ask to speak to the general manager (wasn't on site), Shannon said she would have him call me. Three days later still no call! I called corporate office for BW and they called the hotel and got the same message from Shannon. This lady should NOT be working with the public with her attitude.

Facility - when we checked into the hotel I ask where the ice machine was. Was told that it was out of service. I find it very unusual that a hotel with 5 floors would only have one ice machine or that all of them were not in working order. On our last day they finally had one ice machine working.

Room cleanliness - The bathroom floor had NOT been cleaned very well. There were long black hairs on the tile floor (my wife and I are both totally gray). The grout on the tub was not very clean or hadn't been cleaned in some time.
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Review collected in partnership with Best Western
Date of stay: September 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desiree wrote a review Jan 2024
Palm Springs, California1 contribution
1.0 of 5 bubbles
During my stay at this hotel a member of their team entered my room while I was away at a funeral. I had placed the DO NOT DISTURB sign on the door expecting that my room would not be entered. A member of the maintenance team came into my room regardless and exchanged my air conditioning unit. The property did not notify me. They did not attempt to contact me via phone, email or any other method. Furthermore upon discovery of this, the property took a very cavalier attitude toward my experience and what felt like a violation as a female traveling alone for a funeral. It took 3 days to get on the phone with a decision maker at the property and when I asked for a refund for my stay, the best the manager would do is refund me one night. This was a nightmare situation, but customer service is defined by how you handle a mistake after it has been made, and I would have expected a full refund at the very minimum, but they refused to do that. It was highly disappointing and I therefore cannot recommend this as a good place to stay in this area.
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Date of stay: January 2024
2.0 of 5 bubblesRooms
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trek629933 asked a question Jun 2021
Do you allow pets?
Answer from Mike K
Dushore, Pennsylvania124 contributions83 helpful votes
Hi, Yes, they had WiFi in the room when we stay there this past year
Answer from bwwoburn
Woburn, Massachusetts2 contributions
yes
R.D. wrote a tip Nov 2021
1 contribution
1.0 of 5 bubbles
"Stay away from this place"
Read full review
Mianellasmom wrote a tip Apr 2019
Syracuse, New York88 contributions51 helpful votes
5.0 of 5 bubbles
"We had 5 th flr rm during Boston marathon. All were great."
Read full review
Starrlee316 wrote a tip Nov 2018
South Pittsburg, Tennessee150 contributions42 helpful votes
5.0 of 5 bubbles
"Rooms on the back side of the hotel are very quiet and the back door makes it so convenient to come and go at any time."
Read full review
willysguy wrote a tip Oct 2018
Chicago, Illinois2 contributions
1.0 of 5 bubbles
"Sleep in your car"
Read full review
Maribeth M wrote a tip Feb 2017
Mount Washington, New Hampshire71 contributions37 helpful votes
3.0 of 5 bubbles
"Stay on the first floor until the elevator issue is resolved. We were on the 5th floor which was beautiful, but the elevator was tricky."
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PRICE RANGE
C$206 - C$275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus new englander hotel woburn, best western hotel woburn, best western new englander, best western woburn, woburn best western
FORMERLY KNOWN AS
Four Points by Sheraton Woburn
LOCATION
United StatesMassachusettsWoburn
NUMBER OF ROOMS
99
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Plus New Englander - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Best Western Plus New Englander
Which popular attractions are close to Best Western Plus New Englander?
Nearby attractions include Central Rock Gym (0.7 km).
What are some of the property amenities at Best Western Plus New Englander?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus New Englander?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus New Englander?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus New Englander?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Plus New Englander?
Conveniently located restaurants include Bickford's Restaurant, Polcari's, and Deliworks Pizzaria.
Are there opportunities to exercise at Best Western Plus New Englander?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Best Western Plus New Englander offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus New Englander?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus New Englander?
Many travellers enjoy visiting The Russell House (7.9 km), Old Schwamb Mill (7.8 km), and Former Murray Hotel (4.1 km).
Is Best Western Plus New Englander accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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