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Best Western Benton Harbor - St. Joseph

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1592 Mall Dr, Benton Harbor, MI 49022-2324
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (55)
Room & Suite (32)
Dining (5)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 13 hotels in Benton Harbor
Location
Cleanliness
Service
Value
Stay at this newly renovated, premier Southwest Michigan hotel located along I-94 at Exit 29. This beautiful Benton Harbor, MI hotel is conveniently located with nearby popular beaches, golf courses, world class wineries, and more. Corporate guests will appreciate our proximity to Whirlpool Headquarters, DC Cook Plant, Bosch, Lake Michigan College and the University of Notre Dame. The newly renovated BEST WESTERN Benton Harbor-St. Joseph is a standout among area hotels for its excellent customer service. The property features a unique lodge-style lobby complete with a cozy fireplace and complimentary coffee/tea. Energize in our 24-hour fitness center and unwind in our refreshing indoor/outdoor pool. You can also relax in our charming outdoor gazebo and BBQ area. Guests can enjoy luxurious beds, super-fast Wi-Fi access, 42-inch LCD TVs and a complimentary healthy full hot breakfast. Our 100% non-smoking facility is equipped with mini-fridges and microwaves in every room. Ask about our Presidential Suite!
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Room & Suite (32)32
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English
216Reviews3Q+A15Room tips
Traveller rating
  • 70
  • 72
  • 42
  • 13
  • 19
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Popular mentions
bdown225 wrote a review Mar. 2021
1 contribution
We arrived hopefully as we stayed in a best Western in Traverse city and was very pleased. The person at the desk was very nice we got to our room and it looked good expect the shower was leaking and was very obvious not cleaned there was dirt and other things in it and a wet dirty towel still in the shower. We went to the front desk and they moved us right away. The second room smelled like the toilet was backed up and it was gross but not overpowering. We also saw that the top bed comforter was stained, it was just on the top and we were too tired and frustrated to bring up the issues again. It was extremely loud throughout the night and some of the workers didn't wear masks and there was a lady yelling in the morning that someone stole her shoes out of her room and the cops were there and the staff just told her to calm down and handled the situation poorly.
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Review collected in partnership with Best Western
Date of stay: March 2021
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Rick G wrote a review Nov. 2020
Adrian, Michigan102 contributions22 helpful votes
Lighting at the work desk was non existent. I returned to my room for the second night and found that the room had not been cleaned, absolutely nothing had been done. I had originally planned on staying 4 nights but decided to check out and drive home for the third night. When I checked out, had to wait for the clerk to show up at the desk. I complained about the room cleanliness and was told that due to COVID they are only servicing rooms daily upon request at check in, and that i should have been told that at check in. She credited my account with 10,000 bonus points, so I decided to give them another try when I returned Thrusday. I was issued a room but when I entered the room the TV was on and someone was in the bed. I returned to the front and got another room. The chair at the work table was broken, slanting forward and very uncomfortable. When I return for the next two weeks I will be staying elsewhere.
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Review collected in partnership with Best Western
Date of stay: November 2020
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Trip type: Travelled on business
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Joe D wrote a review Oct. 2020
Hobart, Indiana1 contribution
Room was great. Expected a good weekday breakfast and there was hardly any offerings. No hot breakfast, all prepackaged. And the juice dispenser was not even working. Even the pool was closed. I wish I would've know this prior to booking the hotel......
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Date of stay: October 2020Trip type: Travelled on business
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kleigh88 wrote a review Aug. 2020
Lake in the Hills, Illinois96 contributions37 helpful votes
We have stayed at many Best Westerns and unfortunately I have to say this was the not very good. I guess it was renovated but I don't know when , and maybe our room wasn't. Smelled very musty. Decor needs updating. The bathroom was not very clean. Shower had mold around the bottom and the shower door was not clean. The toilet was not really clean either. We had the AC fan on "continuous" but during night it kept stopping and the room would get warm and just feel stale. Hand sanitizer at front desk was empty and I didn't see anymore anywhere. This was way overpriced for the quality. Very disappointing.
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Date of stay: August 2020Trip type: Travelled as a couple
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Zone456 wrote a review Aug. 2020
Muskegon, Michigan1 contribution
Upon check in the bathroom was not clean, sand on floor and obvious toilet wasnt cleaned. I cleaned it myself and when I went to desk to tell them and to get more towels she gave me more towels but never addressed my issue. However when I checked out a different desk person asked about my stay and I mentioned it and she took money off our bill so that was appreciated. We were in town for a wedding. Another family member had his reservation messed up and when he got there was told that there were no rooms. So they had to last minute an hour before wedding find a new hotel. But then another family member checked in after wedding and an unknown couple was ahead of them and they didn't have reservation and the desk person said we have a king room or two queens which would you like. So our other family member could have stayed there after all. The price is high for the area and especially with what was closed (example pool) and what had been limited or changed for Covid, you don't get much for the price. Thankful we did get a price reduction though.
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Review collected in partnership with Best Western
Date of stay: August 2020
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PRICE RANGE
US$84 - US$277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott benton harbor hotel benton harbor, courtyard benton harbor, benton harbor courtyard, benton harbor marriott
FORMERLY KNOWN AS
Courtyard Benton Harbor St. Joseph
LOCATION
United StatesMichiganBerrien CountyBenton Harbor
NUMBER OF ROOMS
98
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Frequently Asked Questions about Best Western Benton Harbor - St. Joseph
Which popular attractions are close to Best Western Benton Harbor - St. Joseph?
Nearby attractions include Hidden Pointe (1.1 km) and Celebration! Cinema (0.4 km).
What are some of the property amenities at Best Western Benton Harbor - St. Joseph?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Benton Harbor - St. Joseph?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Benton Harbor - St. Joseph?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Benton Harbor - St. Joseph?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Benton Harbor - St. Joseph?
Conveniently located restaurants include Sophia's House of Pancakes, El Rodeo, and Applebee's.
Are there opportunities to exercise at Best Western Benton Harbor - St. Joseph?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Benton Harbor - St. Joseph?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Benton Harbor - St. Joseph offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Benton Harbor - St. Joseph?
Many travellers enjoy visiting History Center at Courthouse Square (15.8 km).
Is Best Western Benton Harbor - St. Joseph accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.