Quality Inn & Suites
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1705 S State St, Big Rapids, MI 49307-2316
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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US$61
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Hotels.comUS$68
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Room & Suite (41)
Dining (5)
Travel safe during COVID-19
A note from Quality Inn & Suites
Updated 21-03-01
About
#3 of 5 hotels in Big Rapids
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to the Quality Inn & Suites, a Big Rapids hotel walking distance to Ferris State University. Across the street from the Ewigleben Sports Complex! The Muskegon River is just one mile from the hotel and offers outdoor activities like fishing, canoing and tubing. The White Pine Trail is just a short bike ride away. Hunting is available in the surrounding area. Several shops and a variety of restaurants are conveniently located minutes from the hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Canoeing offsite
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Vending machine
Fishing
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
24-hour security
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Location
Full view
50Car recommended
Grade: 50 out of 100
14Restaurantswithin 1 km
3Attractionswithin 1 km
266Reviews5Q+A60Room tips
Reviews
Traveller rating
- 94
- 107
- 31
- 16
- 18
Time of year
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Language
Selected filters
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Popular mentions
Nice, big room. Bed was very comfortable. Big bathroom, nice big tub. Shower head, not so great. Slow toilet flush. Very comfortable bed, and fluffy towels. Sofa bed in the room. Property was older, but there were upkeeps in patching plaster, etc. Completing very nice remodel in lobby, with a fireplace. No breakfast due to Covid, but breakfast area was very nice and clean. Coffee and juice was available. Check out female employee was very pleasant. Younger, check in male employee, just kinda there.
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Date of stay: October 2020
Location
Cleanliness
Service
Room Tip: This place had maybe, 3 different buildings. In process of new roofs. Our room faced the party...
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Helpful
Response from Alicia Williams, General Manager at Quality Inn & Suites
Responded Oct. 21, 2020
Thank you for the awesome review and rating. We are remodeling and upgrading the hotel. Thank you for noticing all the great changes. Please stay again.
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We stayed there for 1 night for 6 hours in a non smoking room. Found out 4 days later that they charged me for smoking in the room and neither of us smoke. Then when I went to call they were no help at all. The beds were like rocks, the shower must have ben for someone under 5 foot tall as they hit your head if you're not careful. The water takes about 10 minutes to get hot. The bathroom has wallpaper pealing and the tv only had 6 channels that worked. Definitely DO NOT recommend!!!!!!!!!!!!!!!!
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Helpful
Response from Tina M, Other at Quality Inn & Suites
Responded Dec. 11, 2020
Dear Valued Guest, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We understand your sentiments and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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We went during this pandemic time , after getting keys from reception ( who was not wearing masks) as we entered inton room ,look what we found :used bed, used towels on the floor, dirty washroom and with a note 📝 this room is cleaned!!! We were dead tired and seeing this was most unlikely experience to us. After speaking to staff she came and said either she can correct this one or we can get other one room which was only left in whole hotel. We opted for other room on second floor with no elevators.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Alicia Williams, General Manager at Quality Inn & Suites
Responded Sep. 23, 2020
I am sorry but I can not find a reservation for you and I have not heard anything about this situation at this hotel. You might have the wrong hotel. There is a big plastic shield in front of the front desk so if you saw that you know that there would be no need for the front desk clerk to wear a mask. Again I do believe you have the wrong hotel.
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Front desk staff was very friendly and highly competent. Room was spotless and thoroughly sanitized. I was in the newer building with interior corridors. Room was large and included a microwave and fridge, both of which worked fine. A/C worked well. TV had sufficient choices for video. It's a Quality Inn so don't expect amazing furnishings. There was a minor spot of unfixable damage to one of the furnishings but everything worked fine. Bed was good and firm (not too firm). I would have preferred if the outer doors locked, but it's pretty quiet in that area of the property and far from other nearby businesses. The room itself had an extra deadbolt for extra security, something I appreciated. The hotel was full but I didn't hear any neighbors. There was plenty of parking. Exterior lighting was sufficient. No elevators. Ferris State wasn't my destination, but the hotel is very close to the University. Hotel had one of the annoying safe fees, but the clerk was happy to remove it and was able to remove it in less than 60 seconds. I would definitely stay there again if in Big Rapids.…
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Newer buiding has large rooms and interior corridors. Older portions have exterior corridors. ...
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Helpful
Response from Alicia Williams, General Manager at Quality Inn & Suites
Responded Sep. 23, 2020
Thank you for the rating and review. You will be happy to know that we are installing new door locks this week and you will need a key to enter into any building. We hope you will stay again.
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Our visit was awesome!!! The owners were nice and the rooms were always clean. The WIFI was great. The hotel offered a pool and it was a great stay. The hotel offered a great rate. Everthing was santized and cleaned.
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Date of stay: August 2020
Value
Service
Sleep Quality
Helpful
Response from Alicia Williams, General Manager at Quality Inn & Suites
Responded Sep. 23, 2020
Thank you for the awesome rating and review. We take pride in making sure our guests have a great stay. Please stay again.
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PRICE RANGE
US$54 - US$84 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn big rapids, big rapids quality inn
LOCATION
United StatesMichiganMecosta CountyBig Rapids
NUMBER OF ROOMS
85
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Claim Your Listing Frequently Asked Questions about Quality Inn & Suites
Which popular attractions are close to Quality Inn & Suites?
Nearby attractions include Jim Crow Museum at Ferris State University (0.6 km), Ferris State Ice Arena (0.4 km), and Ferris State University Fine Art Gallery (0.8 km).
What are some of the property amenities at Quality Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Quality Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality Inn & Suites?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Quality Inn & Suites?
Conveniently located restaurants include The Rock, Panera Bread, and Applebee's.
Are there opportunities to exercise at Quality Inn & Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Quality Inn & Suites?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Quality Inn & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Quality Inn & Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.