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Comfort Inn Birch Run

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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Comfort Inn Birch Run
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271 Reviews from our TripAdvisor Community

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Showing 271: English reviews
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Reviewed 1 week ago

I stayed here a few years ago, and liked it very much, so I stayed here again. Unfortunately, it wasn't nearly as good this time out. The hotel is still solid. The location is good, and the property very attractive. The breakfast is pretty good and the rooms are nice. Those things were good. Then there was the staff and...

Thank travelbobKalamazoo
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

Please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our internet and staff service on your recent visit. I am sorry that you were continually kicked off with no no help in rectifing the problem. We pride ourselves on customer service and I am very disappointed to here we have failed miserably....

Columbus Grove, Ohio
Reviewed 14 November 2016 via mobile

Best stay I've had anywhere!! From our welcome by Felicia at checkin to our Farewell with Veronica everything was great! Hot tub was hot and bubbly and relaxing. Pool area was pristine. Room was very large and spotless and smelled good. Beds were comfortable. Loved the room climate control. Spotless bathroom with Hot shower and great shower massage. Breakfast hostess...

Thank Val R
About Hotel's Favourite Review
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

Thank you so much for the wonderful review of our hotel! We appreciate all the praise. It is also great to hear you enjoyed your stay and we did our jobs! :) Please accept our sincere thank you for sharing your experience with others and your choice of staying at the Comfort Inn Birch Run. We hope to see you...

Los Gatos, California
Reviewed 14 April 2017 via mobile

There's nothing majorly wrong with this hotel. It's clean and the staff is nice enough. But a lot of little things annoyed me. For example: – Why would you put in a loveseat that is too big for the space? A loveseat that overlaps the desk so that two people can't sit on it properly and that makes she gap...

Thank Andrea B
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Saint Clair Shores, Michigan
Reviewed 2 March 2017

Clean, smells good! Inviting entrance, exceptional customer service at every encounter. My husband and I had a reservation at another local hotel, we chose it online. It was a disaster, we chose to laugh about it and find another place to stay. Fortunately, Comfort Inn had a whirlpool suite available for the night and we could still get a whirlpool...

1Thank ra620
Ashley D, Front Office Manager at Comfort Inn Birch Run, responded to this review

Thank you for your recent review of our hotel! We are so pleased you enjoyed your stay with us, and that the staff went above and beyond to exceed your expectations. I will share your review with our entire staff as well as Kim and Autumn. We look forward to seeing you back in the future! Ashley Manager on Duty

Livonia, Michigan
Reviewed 26 February 2017 via mobile

At first impression nice place. Seems that we stayed on family night, even better! Well the room was dirty, sheets were stained, the maintenance team folding sheets in visible dirty coats on the breakfast tables. Pool was dirty, the smell of chlorine was horrible ( for those that don't know it does not mean it's chlorinated, that smell indicates no...

1Thank Mark D
Cathy K, Manager at Comfort Inn Birch Run, responded to this review

Dear Mark Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

West Michigan
Reviewed 16 January 2017

We stayed on a Thursday night for an early morning gymnastics meet and it was perfect for our needs given the great price. Will stay again. Our window happened to not be able to shut all the way which I found very odd - being winter you could feel a pretty hefty draft. Also would like to see the corners...

Thank BlondeValor
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

Thank you for staying with us during your gymnastics meet. I have let our maintenance dept. know about the window in your room so that we can get it fixed! We appreciate your business and hope to see you again soon!

Barrie, Canada
Reviewed 9 January 2017

This was a great location to the shopping outlet on Birch Run and Frankenmuth. Friendly staff! As a Choice reward member I was recognized with a treat when I arrived which was great. The breakfast was good. The server was running off her feet because it was so busy but she did not let anything run low. I was very...

Thank Pet37
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

Thank you for taking the time to review our hotel. We appreciate the feedback so that we can make each and every stay the best. We hope to see you again soon!!

Phoenix, Arizona
Reviewed 3 January 2017

The rooms were very spacious and the beds were sooooo comfy. The indoor pool was enjoyed by the kids. Parents enjoyed the exercise room. Although small, it had the equipment we needed to get some walking in, out of the cold weather. Breakfast was good. The staff were all pleasant and always had a hello. The location is perfect for...

Thank Katandro
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

Thank you so much for sharing your positive experience at our hotel with others. We know how important this is and we really appreciate it! We hope to see you again soon.

Lansing, Michigan
Reviewed 12 December 2016

I have to commend the staff - specifically Veronica and Ashley and whomever may have also helped, for assisting me in surprising my girlfriend, by putting flowers dropped off in the room ahead of time! The overall experience at this hotel was superb. While the hotel might not look fancy on the outside, what really matters is what's inside, am...

1Thank beegee34
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

Thank you so much! It is great to hear we are doing our jobs well! I am so glad to hear your surprise was successful. We truly appreciate your business and your high recommendation.

Ohiopyle, Pennsylvania
Reviewed 7 December 2016

We so enjoyed our time at the Comfort Inn. The staff was amazing and the facilities were so clean and spacious. We enjoyed the special touch of popcorn being available at all times for the guests! The pool area was really clean and just the right temperature!

1Thank Susan O
Cathy K, General Manager at Comfort Inn Birch Run, responded to this review

We are so glad to hear you enjoyed your stay! We strive to make every guests stay a great one, and its nice to hear when we have been successful. Thank you for your business and we hope to see you again soon!

112 photos of this hotel

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11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
99 Spacious and Newly Renovated roomsWhirlpool Suites AvailableComplimentary Hot Breakfast, Indoor heated pool, Hot tub, Fitness Room, Game Room, Guest Laundry, Free Wireless Internet, New Flat Screen TV's, In room microwave, refrigerator, hair dryer, iron, ironing board and coffee maker. Meeting/Conference Room ~ Accommodating 60 people1/4 mile from Premium Outlets1/4 mile from Birch Run Expo Center7 miles from Frankenmuth Easy Access to Flint and Saginaw ... more   less 

Additional Information about Comfort Inn Birch Run

Address: 11911 Dixie Hwy, Birch Run, MI 48415-9795
Region: United States > Michigan > Birch Run
Price Range: $125 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Birch Run 2.5*
Number of rooms: 99
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Also Known As:
Comfort Inn Birch Run Hotel Birch Run
Comfort Inn Birch Run Frankenmuth
Birch Run Comfort Inn
Comfort Inn Birch Run Michigan
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Birch Run staff and other travellers.
1 question
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Farmington Hills, Michigan
over a year ago

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Questions? Get answers from Comfort Inn Birch Run staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check in elsewhere!”
travelbobKalamazoo, 18 May 2017 | Read review
“Whirpool rooms are exceptional!”
ra620, 2 Mar 2017 | Read review
“Try it o stay in a corner room, away from the road a bit.”
loonqueen, 17 Nov 2016 | Read review
“End suite was quiet and parking outside exit door easy”
glene2015, 18 Oct 2016 | Read review
“Ground floor , back building !”
Inchgirl, 14 Oct 2016 | Read review
5 of 5
US$90* /night
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Prices are for 1 room, 2 adults
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