Came here for my anniversary with my partner and absolutely loved it! Great service and loved the room. Location was very convenient, plenty of restaurants to choose from and very close to the Casino.
Hotel is not 5 star quality. On entry to hotel you pay hefty deposit without being warned. The rooms are old and furniture oldish . Bath is cheap and plastic. They don't supply enough towels,soap or tea facilities
We stayed in one of the spa rooms and found it to be lovely and spacious. The room was clean and the bed was comfortable. The spa was a good size. You could see the tv from the spa, so it would have been nice to be able to have a speaker in the bathroom to listen to music while sitting back and relaxing in the spa with our bottle of sparkling.. Only negative was the banging noise, which sounded like water pipes banging most of the night.. made it hard to get to sleep :-/
Went to the crown promenade for a family getaway, was really pleased with the staff welcoming us to the hotel and the quality of services was of a high standard. I would strongly recommend this for a quick family getaway on a weekend or during school holidays.
Had upgraded to a Balcony Room. The actual room was excellent - good size, clean, comfortable bed BUT the balcony was tiny, tiny. If you stood up you had a view of the carpark. Will definitely stay at The Promenade again but won't pay the extra for a balcony. Staff were excellent.
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